12/04/2023
‼️NEW T&C‼️
The below is very blunt but is sadly needed. I am human and i know things happen/change so please please speak to me. I will always do the best I can, this is just to protect myself and the business. Thank you for understanding🥰
Whetstone Dog Grooming
Terms and Conditions
Cancellation / No show
· If you are unable to attend or need to reschedule, please give at least 48-hour notice.
· Understandably, sometimes plans change and emergencies happen - as long as this is done with more than 24-hour notice there will be no charge. Any failure to show or cancellation with less than 24-hour notice will incur 100% of the groom price for the missed appointment, this is to cover the loss of earnings and time wasted. No further appointments are to be booked until payment is received.
Dropping off/Collection/Late arrival
· Owners who arrive 15 minutes late or more may be asked to re-schedule their appointment.
· Any dogs who are waiting for collection past the agreed pick up time, will incur a pet sitting fee of £5 per every 15 minutes, down to my discretion. Unless pre arranged.
Fleas
· If fleas are found on your dog during the groom, an additional £10- £15 charge will apply. This is to cover flea shampoo treatment, disinfect all equipment and deep clean the salon. (please refer to Pet Welfare section)
Pet behaviour / Aggressive dogs
· Please honestly declare prior to grooming, if your pet has previously bitten someone, is aggressive, and/or has been muzzled previously during grooming or any other questionable behavioural instances.
· If your dog shows signs of excessive aggression which hinders the process of completing the groom, full payment for the groom may still be required and will be to my discretion.
Even if the groom has not been completed. Under the Welfare of Animals Act (2006) I will not force your pet to undergo a grooming session, if it cannot be safely conducted and may ask you to collect your pet. i
We are a NO MUZZLE groomer.
Pet welfare
· All pets must be up-to-date with their vaccinations, worm and flea treatments at least 2 weeks prior to their grooming.
· Whetstone Dog Grooming cannot be held liable or responsible for irritation, abrasion, patchiness or hair loss due to any pre-existing skin conditions, or as a result of process of grooming, de-matting, thinning, stripping or shaving, for any pre-existing or new health conditions found during the groom. It is the pet owner’s responsibility to notify/update me of any pre-existing or new health conditions prior to their appointment.
· Owners will always be notified of any injuries and/or new health conditions that may be discovered during the groom, so veterinary advice can be sought if necessary at the owner’s expense. In the event of an accident or serious medical issue arising during your pet’s groom you authorise Whetstone Dog Grooming to seek emergency veterinary treatment at the owns expense unless discussed otherwise.
· Grooming of sick, elderly, stressed or nervous pets is entirely at the owner’s risk; I may have to stop the groom at any point and send the pet home. If this is the case, full payment for the groom may still be required and will be to my discretion.
· If your dog is feeling unwell, please contact me with a minimum of 24-hour notice to reschedule your appointment. I reserve the right to turn your pet away at the time of the appointment, if they seem unwell.
Even though every precaution and care is taken whilst your pet is with me, I will not accept responsibility for any loss, injury, death or illness.
De-matting
· For the welfare of your pet, Whetstone Dog Grooming may de-matt or clip matted areas when necessary, to enable the comfort of your pet. Any humane de-matting will be undertaken solely at my discretion, in compliance with The Animal Welfare Act 2006 and is limited to a maximum of 15 minutes and is only possible if the matting is minimal.
· Your pet will not undergo any uncomfortable de-matting therefore it may result in a short clip (owner will be contacted beforehand)
· Clipping a matted coat can take longer and cause additional wear and tear on our equipment as well as time and skill needed to remove matting, so a further fee of £5-£25 may be chargeable in addition to the normal groom price (depending on the extra time it has taken due to the level of matting).
Photos
· Photos of your dog may be used in advertising my services and/or post to the business social media sites. Please let me know beforehand if you do not wish your pet's photos to be made public.
Pricing
· All quoted pricing act as a guide only. Accurate quotations will depend on time, breed, size, temperament, coat condition and coat type.
· I will always aim to inform you of any additional charges before the groom starts, however this is not always possible as extra work can be discovered throughout the groom.
· If for any reason you are not happy with the groom, please contact me within 24 hours in order for it to be rectified. I would never be offended by timely requests to make minor changes, so please ask. Also, please note, no refunds will be given.
Customer details
· All new clients joining Whetstone Dog Grooming, will be asked to complete a client record sheet before their dog's first groom. This is to make sure we have the most up to date information regarding your contact details and your dog. This record will be checked before and after each groom and updated accordingly. Clients' data will be treated in accordance with the GDPR rules and regulations. All clients' information will be stored safely, will not be shared with any third parties and will be disposed of securely.