The Pooch Place

The Pooch Place Dormansland based, 1-1 dog groomer
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Some of my gorgeous clients after their recent grooms! There are only 6 spaces left in December so if you haven't booked...
06/10/2025

Some of my gorgeous clients after their recent grooms! There are only 6 spaces left in December so if you haven't booked your Christmas grooms yet, please contact me ASAP! 🥰

Aww Mabel! She looks so small in the bath, absolutely loves being made a fuss of during the grooming process 😆
04/10/2025

Aww Mabel! She looks so small in the bath, absolutely loves being made a fuss of during the grooming process 😆

🚨 Just a note about last minute cancellations 🚨Hi everyone,I wanted to take a moment to talk about something that’s been...
30/09/2025

🚨 Just a note about last minute cancellations 🚨

Hi everyone,

I wanted to take a moment to talk about something that’s been massively affecting me lately: last-minute cancellations (under 24 hours) and no-shows. Since last Monday I have had eight, four being with less than 24 hours notice, and four being just plain no-shows.

As a one-to-one groomer, I work on an appointment-only basis. When you book a slot, that time is reserved just for you and your dog. I don’t double-book or rush appointments.

When appointments are cancelled at the last minute, or when someone doesn’t show up at all, that slot goes unpaid and unused . Unlike larger salons, I can’t just slot another dog in with no notice. That means a direct loss of income that I can’t recover, and as a self employed small business owner, it really hurts. It takes a large percentage of my income for the day away. Unfortunately, I will be starting to enforce my cancellation policy as I can't absorb the cost anymore, as well as taking deposits for people who repeatedly do this. I will be posting and pinning the T&Cs to the top of this page for anyone interested in previewing them.

I do tend to send confirmation of your next groom on the day you book it, please message me if I haven't, and please put it in your diary with as many reminders as you need. I also send reminder texts the day before as well, but do not rely on those in order to cancel.

Your support means everything to me. I truly love your dogs and I adore what I do, I’m grateful to each and every one of you who trusts me to take care of your pups.

Thank you so much for understanding and support, and I'm sorry for the more negative post today.

A transformation for Bertie boo today 🥰
26/09/2025

A transformation for Bertie boo today 🥰

Double trouble 😬Last minute cancellations mean my pups finally get a bath! My handsome mascot Floydy on the left, and sa...
24/09/2025

Double trouble 😬

Last minute cancellations mean my pups finally get a bath! My handsome mascot Floydy on the left, and salon manager on the right, Birdie, smelling much nicer after their baths today

These two big silly dogs came in for their regular haircuts today, such funny personalities 🥰🐾
24/09/2025

These two big silly dogs came in for their regular haircuts today, such funny personalities 🥰🐾

The many faces of Otto the cavapoo 😍 he never looks like the same dog when he leaves 🐾
20/09/2025

The many faces of Otto the cavapoo 😍 he never looks like the same dog when he leaves 🐾

Did you know short haired dogs massively benefit from regular grooming? You would not believe the amount of hair that co...
19/09/2025

Did you know short haired dogs massively benefit from regular grooming? You would not believe the amount of hair that comes off of these two gorgeous girls.

Deshedding aside, regular grooming keeps their nails trimmed, skin free from allergens and buildup of dander or dirt, as well as keeps them smelling lovely. I need more short haired beauties on my books, especially squishy ones like these 😍

(Lottie - English bulldog with a hint of Basset hound and Isla - Old English bulldog)

Milly, Mr George Bailey, Ziggy & Bolli
17/09/2025

Milly, Mr George Bailey, Ziggy & Bolli

Three beautiful Pooches - Louey, Logan & Layla
15/09/2025

Three beautiful Pooches - Louey, Logan & Layla

Some recent lovely pups, - Tilly & Mabel the shih tzusAlfie the yorkie Euan the ScottieChase the sprocker
10/09/2025

Some recent lovely pups, -

Tilly & Mabel the shih tzus
Alfie the yorkie
Euan the Scottie
Chase the sprocker

Address

Lingfield
RH76QD

Opening Hours

Monday 9:30am - 7pm
Tuesday 9:30am - 7pm
Wednesday 9:30am - 7pm
Thursday 9:30am - 7pm
Friday 9:30am - 7pm

Telephone

+447547134076

Website

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