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14/01/2025
We hope you had a wonderful Christmas and New Year!
We’d like to take a moment to inform you about a few updates we’ve made starting from January 2025. These changes have been carefully considered to help us, as a small independent veterinary practice, continue offering the personal, friendly, and professional service that you expect and deserve.
The key updates are as follows:
A £100 upfront payment will be required for all new clients at the time of booking.
Full payment will be required upfront for all Export paperwork.
All vetting services (2-Stage and 5-Stage) will require full payment upfront.
Additionally, we kindly remind you that invoices should be settled within 30 days of receipt. This is crucial to help us maintain the high level of service we are committed to providing.
We hope you understand the reasons behind these changes, and we truly appreciate your ongoing support. We look forward to another year of working with you and your pets!
From all at TVS.