26/03/2021
Good afternoon all, I have received communication from Petlog, please read the email copied below to put your mind at rest and if you haven’t created an account please do so. All pets are registered as before but any queries please contact Petlog.
Thanks Trish
Dear Authorised Agent
On 22 March 2021 we upgraded our online services and website to ensure the database is dynamic and secure. We would like to reassure you and your customers that all data has been safely and securely migrated and reunification services are not impacted by this transition.
If you didn't create an account last week when we previously emailed you, please create an account using the button below. A step-by-step guide on how to set up an account is available at petlog.org.uk/faqs.
CREATE AN ACCOUNT
Information for your customers
We have asked Petlog customers to create a new online self-serve account, and customers who had not previously set up an online account, to create one. However, you may have some customers, such as those whose details – including their name, email address, or title – have changed since their pets’ details were first placed on the Petlog database, who may find their registered pet details aren’t yet displaying on their updated online account, when they login.
We understand this might be concerning some customers but we can give our reassurance that all pets are still safely on our Petlog microchip database and in the event of a pet going missing, reunification won’t be affected. However, because their details may have changed and because Petlog has a duty to protect customers’ security data, we are asking customers who can’t see their pets’ details to fill in the ‘can’t see my pet’ form, within their new online account. Our team will then review the security information and match up the pets to the online self-serve account, so customers can manage their details going forward.
Our 24/7 reunification line continues to run as normal and even without a customer creating an online self-serve account, the database is searchable online or through our 24/7 lost and found line across the authorised network, for reunification purposes.
READ OUR FAQS
Please share this update with your customers and be assured the database is secure and Petlog services are running as usual.
If you have any concerns, please email us at [email protected] and we will respond as soon as possible.
Kind regards,
Petlog
You can find help and advice on some of our most frequently asked questions.