19/10/2025
Info for kennels customers 🐾🐾🐾
As you will be aware, with more kennels having to close, running a kennel business is far from easy these days! We need the help of our kennel customers to make the running of this kennels as easy as possible, to keep our staff happy and the manager happy so that we can continue to provide this service for you.
To do this we need EVERY customer to respect our payment rules, we know many of you do and we thank you from the bottom of our hearts, there is no need for you to read on if you don't wish to 🫶
Our payment rules along with all the other rules of boarding are emailed in a confirmation for each booking, this will tell you when to pay, how to pay and how much to pay, PLEASE refer to this email before asking us this information, keep this email to refer back to and please read it in full as not complying with this information may mean we cannot board your dog.
Payments...... Holding fees are to be paid within two weeks of making a booking to hold the space available for you.
Balance payments can be made by bank transfer UP TO TWO WEEKS PRIOR TO ARRIVAL. Bank transfer payments cannot be accepted after this time or retrospectively of arrival, this is to ensure I have time to check our bank records and notify my staff of payments. All payments must include the reference given in the confirmation email to ensure I can mark the payment off the correct booking.
It is absolutely fine to pay balance payments ON ARRIVAL for the stay by CASH or CHEQUE. But at this stage the only payment option is cash or cheque. As far as I'm aware the nearest cash machine is at Tesco in Wootton so you will be required to pop there to collect payment prior to us accepting your dog. It would be extremely helpful if you can have your payment ready and available on arrival as requested though.
Please note, rudeness to our staff will not be accepted, it will absolutely NOT BE ACCEPTED and could result in us not accepting your dog for the stay. Difficulty in accepting our payment requests will now result in us having to no longer accept your future bookings. Apologies for this but I really want my staff to enjoy their job, I know they all enjoy looking after your dogs, but they do not enjoy having to ask for payments or having people getting grumpy with them. I don't enjoy having to chase payments subsequently. If we don't have good staff to look after the dogs the hard facts are the kennels will no longer operate so I am having to ask just for owners to help us out here and please don't spoil it for others.
Huge thanks again to the many lovely people who always pay exactly as asked to, we really appreciate you 😘
