Whittlesey Vets

21/06/2024

Have you heard about our Medivet Healthcare Plan and the savings you could make each year for your Dog, Cat or Rabbit!

Medivet offer a Healthcare Plan that covers the costs of preventative healthcare such as vaccinations and parasite control but, you will also benefit from other extras like 10% off vet care and medication, Nose-to-tail health check every six months, an annual urine screening***, 15% off dental procedures and 10% off hills, Royal Canin, Supreme foods.

Our Healthcare Plan is a convenient way to give your pet the everyday care they need each year to stay happy and healthy.

Call the surgery on 01733685514 to find out more & to sign up.

18/06/2024

We're excited to announce that we're now offering a new nose-to-tail health check, discounted up to 25%. This includes a coat examination, body conditioning check, mobility assessment plus a flea, tick, teeth and ear check. If required your pet can also receive a nail clip. This appointment will be up to 30 minutes and carried out by one of our Registered Veterinary Nurses.

Call the practice to book in your pets nose-to-tail health check today.

13/06/2024

We still have the stray rabbits with us, if you believe they could be yours please do contact us asap.

10/06/2024

Two rabbits found in the Burdett Grove area, please contact the surgery if they are yours.

09/06/2024

IS YOUR CAT MICROCHIPPED & YOUR CONTACT DETAILS UP TO DATE?

From Monday 10 June 2024, all cats aged 20 weeks and older must be microchipped and registered in a national database. This new law aims to enhance the safety and traceability of cats, ensuring lost pets can be quickly reunited with their owners.

If your cat requires a Microchip or you are unsure if your cat is already Microchipped, then call the surgery to book in.

If you are a member of the Medivet Health Plan microchipping is included, if you aren’t and would like more information about the Medivet Health Plan, please call the surgery to find out more.

14/05/2024

NOW BEEN FOUND AND REUNITED ❤️
MISSING - brown and white collie escaped and bolted as she was getting out the car in the practice car park . Blue flexi lead still attached. Please contact us with any sightings 01733 685514

27/03/2024

Easter opening hours 🐰🐣

21/02/2024

IMPORTANT NOTICE

Church Street will be closed between 2nd and 6th March 2024.

This will affect clients travelling to us from Whittlesey and will either need to follow the diversion via Pondersbridge and come into Whittlesey from Ramsey Road or alternatively parking in the public car parks at Parkinsons lane and Woolpack lane and walking down to us.

19/02/2024

Our phones will be diverted to Medivet Bretton between 11:30am - 1pm today for staff training

16/02/2024

Phone diverts for tomorrow (Saturday 17th Feb)

08/12/2023

If you have visited us recently you will have noticed we have had a redesign of our waiting room to try to make it more cat friendly, as per feedback from some of our clients 🐈🐈

We now have a cat zone and dog zone so cats and dogs don't need to get stressed out by each other in the same area and are blocked from each other's view. We will have some cat trees arriving in the new year also so pet carriers can be off the floor. If you have a particularly stressed cat, or other small furry such as rabbit or guinea pig, please let reception know and we can provide towels sprayed with pet remedy calming spray to place over the pet carrier.

We are always open for suggestions so if you have any other ideas that we could help with please feel free to speak to a member of the reception team

07/12/2023

If your pet is on long term medication please double check you have enough to last until the new year if not please ring now to get your orders in and ensure you don't run out over Christmas . The last date for orders for collection before Christmas is 19th December.

We hope you all have a wonderful Christmas and a happy new year ❤️🎄🎅🐶🐱🐰🐹🐁

21/11/2023

Did you know you can now book routine appointments online for vaccinations and routine checks online? All you need to do is follow the link below, click book appointment and follow the instructions on screen.

https://www.medivetgroup.com/vet-practices/peterborough-whittlesey/

13/11/2023

PHONE UPDATE

Our phone lines are back up and running!

We would like to say a huge thank you to all our lovely clients for your understanding and patience whilst we were experiencing issues 🙏🐾

12/11/2023

IMPORTANT PHONE UPDATE

THIS PROBLEM HAS NOW BEEN FIXED. THANK YOU ALL FOR YOUR PATIENCE AND UNDERSTANDING 🙂

Despite having phone technicians attempting to fix our phone lines Friday and over the weekend they have still been unable to fix the fault with our lines! We are trying to get this resolved as quickly as possible and are so sorry for any inconvenience this has caused. We understand how frustrating this is and are equally as frustrated that this is still not resolved!

Therefore if you require an appointment we are asking if you can please email with your details, reason for appointment and a phone number so we can book you in. Any medication requests or general enquiries can be emailed also. Our email is [email protected] we will be available answering requests during normal working hours 8:15am-7pm (We are closed over the weekend and out of hours for emergencies only is Vets Now Peterborough 01733 601514)

If you need urgent assistance please ring Medivet Bretton 01733 333444 or Welland Road 01733 310584 who are happy to assist. If you have a real life-threatening emergency please do not delay by emailing/phoning and come straight down.

Thank you for your patience and understanding! 🐱🐶🐰🐹🐀🐣🐾

09/11/2023

We have been notified of an issue with our phones this evening which means when ringing in it is saying our number is invalid. We are now closed for the night but please keep our emergency number in your phones for any emergencies overnight Vets Now Peterborough 01733 601514.

We are hoping this will be resolved in time for opening tomorrow at 8:15am. If you are unable to get through please email non urgent queries to [email protected] or please ring our Bretton practice 01733 333444 if you have an emergency.

04/11/2023

We would like to thank our clients for their support and patience the last few days as we have been incredibly busy and dealing with a lot of emergencies and complicated cases behind the scenes which resulted in longer wait times and some non urgent appointments being rearranged. Unfortunately one of our vets was subject to verbal abuse early on yesterday and was actually sworn at multiple times as could not see a patient without an appointment immediately due to dealing with another urgent appointment at the same time. Despite this set back, however, our faith was restored by a very patient waiting room of people later on in the evening when we were faced with another emergency surgery resulting in appointments being delayed massively. Our remaining vet then worked solo, seeing all their patients plus the other vet's appointments whilst they were in emergency surgery (Also dealing with no receptionists or nurses at some stages as it was all hands on deck out the back!)

Thank you all so much for being so patient and understanding we really do appreciate it in such stressful and busy circumstances. ❤️

Big shout out also to our fantastic team getting through an emotional roller-coaster of a week and pulling together to support each other 🐾🐕🐈🐰🐹

29/09/2023

We have a few short dated bags of virbac food. We are offering a 30% discount on these. Please enquire at reception if you are interested. 🐈🐕

22/09/2023

We have had an elderly tabby cat handed into us this morning found in Coates. Unfortunately the chip details are not up to date and we are urgently trying to contact his owners as he needs veterinary treatment. If you think he may belong to you please contact us.

Update: due to some negative comments we would like to add he is receiving emergency treatment and will be looked after by members of staff during the weekend, whilst we are closed. Legally we are limited to what treatment we can provide without consent from the owner and our main priority is getting him back home and treating a poorly old man 😿

05/09/2023

We are having issues with medication deliveries from our wholesaler due to them changing warehouses. Please provide plenty of notice for any medication requests, 1 weeks notice would be ideal so we have time to source medication elsewhere if needed!

31/08/2023

With effect from 1st September 2023 the RCVS have made changes to rules regarding prescribing of some prescription medications and repeat prescriptions.

Whilst some changes may not affect all our clients, one of these changes is related to the prescribing of parasite treatment, which will now be classed as an antimicrobial which is the same category as antibiotics.

As a result of this you may be asked to bring your pet for a vet appointment more frequently than before in order to obtain flea, tick and worming medications.

We would like to add these rules are out of our control and we must comply in order to meet the RCVS requirements and abide by the law. Whilst we understand how frustrating these new rules may be please bear this in mind when communicating concerns to staff. We are all working as hard as we can to cause as little inconvenience as possible and ask you to please be patient whilst we adjust to these new rules ourselves.

For more information please follow the link below to the RCVS website:

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31/08/2023

IMPORTANT NOTICE REGARDING DIRECT INSURANCE CLAIMS

We have recently had an increase in the amount of direct insurance claims submitted, which take a considerable amount of staff time from start to finish : Submitting pre-authorisations, completing paperwork, liasing with insurance companies and their queries, chasing payments, and discussing cases that are rejected.

As a result of this we have made the decision to implement a charge on all direct insurance claims (claims in which the insurance company pays the vets directly). There will not be a charge for claims made that are paid upfront and claimed back by yourself, as these do not take as much time to complete.

As of Monday 4th September there will be a £25 initial processing charge, and a subsequent charge of £10 for continuations

Before we became Medivet we did used to charge for direct insurance claims and removed this charge when joining Medivet. However due to increased demand and the hours we spend dealing with insurance claims and insurance companies we have had to reapply this charge. This is not just us and most vets now charge for direct insurance claims.

Thank you for your understanding and continued support

25/08/2023

We have unfortunately this week had a lot of rudeness and negative comments made to our reception staff because our vets were unable to prepare prescriptions as quickly as normal. Our vets are working hard and as quickly as they can to keep up with high demand. This week many lunch breaks have been worked through, everyday staff have stayed past their normal working hours and stayed after we have closed , we have had several emergencies and inpatients receiving critical care, one day one of our vets was in theatre a total of 7 HOURS.

Whilst we understand it is frustrating to wait please bear in mind the person at the end of the phone who has probably already been shouted and complained at endless times that day. If you walk in and think it looks quiet please think what might be going on behind the scenes. We are never ever doing nothing, and whilst preparing a prescription may only take 10 minutes this is also enough time to treat a seriously ill pet, provide emergency first aid , perform CPR, or for a family to say a last goodbye to a much loved pet.

23/08/2023

URGENT NOTICE REGARDING PRESCRIPTIONS
Please be aware we currently have a backlog of prescriptions requests waiting to be actioned due to vet shortages and emergencies out of our control. Therefore the normal 72 hours notice we kindly ask for medication requests will be longer. Our vets are trying to work through the backlog as quickly as possible and we will notify everyone by text or email when medication requested is ready. We apologise for the delay and thank you all for your patience!

18/08/2023

For anyone who orders virbac hpm food from us, please allow a few days for ordering as currently orders must be placed with the manufacturer before 2pm to guarantee next working day delivery.

25/07/2023

We have recently started offering the new Medivet health care plan, which is a monthly direct debit to help spread the costs and save money on routine treatments.

Some of our clients may currently be on our old health plan with Vetsure. The contract with this company will be ending soon and we will need to transfer anyone on the old plan onto the new one. If you are unsure which plan you are on please ring or email the practice.

If you are interested in joining the plan or need to transfer from the old plan please speak to a member of the reception team.

25/07/2023

We are installing new phones on Wednesday 2nd August which may cause some disruption to the phones lines that day. If you call and are unable to get through please email [email protected]

21/07/2023

This week we bid farewell (but only for a year) to Alice who is due to welcome twins very soon! We are all going to miss her but wish her and her husband the best of luck with everything and look forward to meeting the babies soon!

05/07/2023

IMPORTANT NOTICE FOR ALL CLIENTS

31/05/2023

We can now offer on-line booking for routine appointments with the Vet.

This means you can avoid the que on the phone for vaccines appointments, re-visits and repeat injections.

As interest grows the availability for appointments will increase. The on-line booking service will also evolve to include ordering repeat prescriptions and for making payment.

If you would like to register for on-line booking, please call or email the surgery so we can email you a link to register. If you have any questions please call us for assistance.