Elm Veterinary Group

20/06/2024

PLYMSTOCK CLIENTS

Our phones have just gone down, any problems please call Milehouse on 01752567567

We are hoping to resolve this before 2pm.

19/06/2024

Flea and worming treatment

As the nice weather begins (and hopefully stays!) our Pets are more likely to be out and about with us. So it's important to make sure your Pet is protected against parasites that will also be loving the sunshine and be out in force!

All of the flea and worming treatments we provide are prescribed so your Pet must have a prescription for this, from the Vet.

In order to have treatment prescribed, your Pet must be seen by the Vet. If your Pet has been seen by them, within the last 6 months it's likely they may already have a prescription if you regularly have treatment from us.

We ask for 24 HOURS NOTICE for all flea and worming treatment orders. This is so our staff are able to check the prescription, dispense the treatments and to have the dose double checked and signed by two members of staff.

The image below is flea and worming treatment ordered just this morning at our Plymstock branch. As you can imagine, this a lot of treatment for our Receptionist and Vet to check and dispense so it's important we have the time to do this, to ensure we're giving your Pet the right treatments.

18/06/2024

**UPDATE OWNER FOUND**

Found on Peters park lane in St Budeaux. We have tried to call the owner on the chip but the number is no longer in use.
We do not have space to keep animals handed in so have contacted the dog warden as legally required. But we are always keen to find an owner first.
If this is your dog please call us on 01752 567567, our phone lines are open 8:30am -6:30pm.

18/06/2024

***STRAY DOG***

Found on Peters park lane in St Budeaux. We have tried to call the owner on the chip but the number is no longer in use.

We do not have space to keep animals handed in so have contacted the dog warden as legally required. But we are always keen to find an owner first.
If this is your dog please call us on 01752 567567, our phone lines are open 8:30am -6:30pm.

18/06/2024

The Plymstock branch is having construction work on a wall outside this week.

Please be aware the Builders and equipment needed for this are within the carpark so there are very limited spaces to park.

Please be considerate of others whilst using the carpark. It may be adviseable to park elsewhere or walk to your appointment if you are able to.

Thank you for your patience.

17/06/2024

**REUNITED WITH OWNER**

Found in Beacon down avenue (Beacon Park) on 17.06.24, found in a garden.
If you are missing a Tortoise please call us on 01752 567567 (please be aware that our phone lines are open 8:30am - 6:30pm)

06/06/2024

From this coming Monday the 10th of June it will become law that all domesticated cats must be microchipped, even if they are indoor cats.

This means that Kitttens must be microchipped before 20 weeks old and if a cat isn't microchipped by the 10th June, Owners will need to ensure it's done within 21 days or risk a potential fine of up to £500.

If you are unsure whether your Cat is microchipped or you need to arrange for a microchip insertion, please contact us on:
Milehouse branch: 01752 567567 St Budeaux branch: 01752 361045 Plymstock branch: 01752481599

06/06/2024

Unfortunately we have had a deceased male cat handed into our Milehouse branch. He is an entire male with no microchip. He has short black hair with white face, chest, abdomen and feet.

Please contact our Milehouse surgery if you think he might be yours.

06/06/2024

Our Plymstock branch is scheduled to have essential repairs to a wall outside throughout the week commencing 17/6/24. Please be aware this may cause some disruptions, loud noises, dust etc.

If you have an appointment that week and this may be overwhelming for your Pet, please do not hesitate to contact the Practice and we can get this rearranged.

The window at Plymstock will also be getting replaced on Friday the 12th of July. Due to the level of disruption this will cause within the Practice and for safety reasons, Plymstock will be closed on this day.

05/06/2024

The Phones for St.Budeaux are now up and running!

The St.Budeaux branch number is 01752 361045.

When the St.Budeaux Practice is closed, the number will divert to our Milehouse branch or our out of hours service when Milehouse is closed - so just like our other two branches, there should always be someone at the end of the phone for advise and assistance!

St.Budeaux has now closed for the day but will be open again tomorrow morning 8:45am - 6pm with a closed lunch break between 1pm and 2pm.

Just to remind you, the St.Budeaux branch will be closed this Friday the 7th of June but if you have any urgent enquiries or bookings, the number will take you through to Milehouse, who will be more than happy to help!

04/06/2024

Please be aware that the traffic leading to the Practice is, understandably, quite heavy this evening, with the event at Home Park.

Please allow appropriate time to get to your appointment.

For Medication collections, it may be adviseable to wait until tomorrow to collect if the treatment is not urgently needed.

03/06/2024

🎉ST. BUDEAUX IS OPEN🎉

Our new St.Budeaux branch has opened today!

Pop in to see our lovely Receptionists Becky and Julie for any enquiries. We have our wonderful Vet Craig consulting.

Unfortunately, we are having some issues with the phones, so please contact the Milehouse branch on 01752 567567 for urgent enquiries and bookings. For non urgent enquiries, please feel free to email us at [email protected]

The St.Budeaux branch will be closed this Tuesday and Friday. They will also be closing at 12:30pm this Wednesday. We apologise for the inconvenience and thank you for your patience whilst we are working with opening the new branch.

22/05/2024

We are coming to St Budeaux 🎉

Planning to open 3rd June 2024 🤞

If you would like more information or to book an appointment please call us on 01752 361045 (You will be transferred to our main branch until opening).

If you are already registered with us you can use any of our branches or if you would like to register please give us a call.

21/05/2024

**REUNITED WITH OWNER**

We have had this handsome boy handed into our Milehouse Practice today. Found around the Devonport area. He is chipped but the details are registered to a previous owner.

If this is your boy, please contact the Practice on 01752 567567

02/05/2024

OWNER FOUND
Anyone missing a dog? This lovely chap has a microchip but it’s not registered. If you think he is yours please call us on 01752567567
If we can’t get him home he will be off to stay safely with the dog warden.

19/04/2024

**REUNITED WITH OWNER**

We've had this beautiful boy handed into our Milehouse Practice. He was found in the Beacon Park area, near Montpelier School. As much as all of our staff have fallen in love with him, we think he'd probably prefer to be home! If this is your dog, please contact us on 01752 567567

19/04/2024

We've sadly had a deceased, young, female tortie coloured cat brought into the Practice this morning. They were found in the North Prospect Road area. No collar or microchip. If you think this may be your Cat or may know the owner. Please contact us on 01752 567567, you can also send images to [email protected] to be checked

15/04/2024

We have had this beautiful grey, domestic short haired girl handed into the Practice today. She's been hanging around the Onslow Road, Peverell area for the last week. She's very friendly, not microchipped but may have had a red collar on that has now been removed. If you recognise this sweet girl, please call us on 01752 567567 or you can send photos to be checked to [email protected]

11/04/2024

Unfortunately we had a deceased cat brought to Plymstock Branch this morning. He was found in Newton Ferrers and we believe he had been in a road traffic collision.
He is an entire male, quite large, domestic long haired, dark tabby. No microchip.
If you believe he maybe yours please contact our Plymstock branch on 01752481599

22/03/2024

**Found bird**

Is this your bird?

They were found by Beaumount Park, Plymouth, Devon.

Please call us on 01752 567567, we are open until 6:30 today (Friday 22nd). Saturday 9-12:30pm, then back on Monday.

20/03/2024

**Sensitive post**

We sadly had a deceased cat brought into the Milehouse Practice last night.

The Cat is a young, neutered and chipped black and white female that was found in the Ham Drive area.

We have tried to contact the owner but have been unsuccessful. If you think this may be your Cat and your details may have changed from the chips details please contact us on 01752 567567 or email us an image of your cat and their details to [email protected]

19/03/2024

Part Time Receptionist Vacancy Available

We are looking for a compassionate, friendly and highly motivated receptionist to deliver the best possible care to our clients and their pets.
This is a dynamic, demanding position where no two days are the same. You will need to have a high degree of accuracy, work well under pressure and be a good team player. This does require someone who is comfortable working alone at a small branch.

Example of administrative and reception duties to include:
· Warmly meeting & greeting pets and their owners
· Managing the front desk
· Registering, updating client/pet’s records & scheduling appointments
· Telephone enquiries
· Assist veterinarians/nurses with administrative tasks
· Processing payments & end of day banking procedures
· Looking after the dispensary & dispensing medication
· Keeping reception clean and tidy and restocked
· Helping the vet with animals if needed
· Answering emails and queries
· Scanning, filing and updating practice records
· Ensure all daily paperwork completed (lab reports, consent forms, vaccination paperwork etc.).
· Maintain stock levels on a daily basis (food or special orders for the surgery or clients).

To be considered for this role, you will need to demonstrate proven reception experience or similar and hold strong administration, organisational and customer service skills.

Hours and pay:

20 Hours per week – National Living Wage
· Monday’s and Friday’s (8:30am – 6:30pm)
· Saturdays- 1 in 4 (9am – 1pm)
Occasionally you may be required to go between branches if needed. Ideally, the candidate will be able to work additional days when needed to cover colleague’s holidays.

Job benefits:
• £100 cpd allowance per year
• Paid day off on birthday.
• Discounted veterinary fees
• Pawsome - various discounts including retail & gym memberships
• Cycle to Work scheme
• Company pension
• Uniform provided
• Annual pay reviews
• Regular doughnuts and cake!

How to apply:

Please send a CV and cover letter highlighting your experience/skills and why you want to work for us to:
[email protected]

18/03/2024

**Found deceased cat**

Unfortunately we had a cat possibly involved in a road traffic accident brought in on Friday 15th March.

Female
Tortoiseshell
Found in Peverell park road
No collar
No tag

This is a delicate situation but if you feel that this may be your cat you can call us on 01752 567567 or email us on [email protected]

05/03/2024

❗️ ATTENTION ALL CAT OWNERS ❗️

From the 10th of June 2024, it will become law that all domestic cats must be microchipped.

Microchipping is important because it can allow your pet to be reunited with you, should they ever become lost through a simple scan of their chip!

The chip has a number attached to it, unique to your Pet, which is logged on a database with yours and your Pets details. Once scanned, and details are accessed through this database, the finder can then contact you and arrange reunification.

Microchipping is currently £44 which includes the appointment for the insertion and registration of this onto the database. If you are a part of our Pet Health Club, the cost of the microchip is included as part of your welcoming gift! 🎁

If your Cat is not already microchipped, please contact us to arrange an appointment:

Milehouse - 01752 567567
Plymstock - 01752 481599

Or use our online booking system - https://www.elmvetsplymouth.co.uk/book-an-appointment

Alternatively, if your Cat is already booked in for a procedure with us, such as neutering, we can do this during the anaesthetic/sedation - just let us know beforehand!

04/03/2024

** Sensitive post **

On Friday we have had a neutered male, large adult, ginger and white short haired cat handed into us, sadly deceased after a road traffic accident. He was found Wake street, Pennycomequick no chip, collar or tag.

If you think he may be you cat, please contact us on 01752 567 567.

04/03/2024

** sensitive post**

We have had an adult male, ginger, long haired cat handed into us, sadly deceased. He was found at Cardinal Avenue, St Budeaux, no chip, collar or tag.

If you think this could be your cat, please contact us on 01752 567 567.

27/02/2024

**Reunited with owner**

This happy chap was just brought in for chip checking as he has gone on a possible wander (details are not up to date + no tag). Found Vixon way, North prospect.

If this is your boy please call us on 01752 567567.

24/02/2024

Now this rather embarrassing photo of my dog has got your attention can we chat Saturdays?

Saturdays are a bit of an of an unpredictable beast. Some Saturdays we chain drink cups of tea and pray you lot will call, just to break the boredom. Some Saturdays are back to back emergencies, think a very bad day in A&E.

So if you call or pop in on a Saturday and we can’t get to you immediately please don’t think we don’t value you or your pet. Unfortunately we are prioritising pets and families going through really tricky times and we may have to call you back later. If your query isn’t urgent an email is always a great option as it keeps those phone lines clear for emergencies.

Thank you to all our lovely and patient clients today. And especially a big thank you to the wonderful Caroline (reception) and Sarah (nurse) for your amazing work today, not all heroes wear capes 🦸‍♀️

10/01/2024

10/01/2024

***UPDATE: This lovely chap has now been reunited with his owners**

Been hanging around Barnwood Close, in Plymstock for around 6 weeks.

Male, neutered, 14 year old cat

He is chipped, we are trying to contact the person on the chip & left a message but not sure if this number is correct anymore.

If this is your boy please call when we are open on 01752 567567. We are open weekdays 8:30am - 6:30pm.