02/12/2025
Just a reminder on our missed appointment policy. We should charge for all appointments cancelled with less than 24 hours notice and for no shows.
We try to be understanding where possible but this week already we have had 2 no shows and 3 late cancellations 3 of which are this afternoon. I have filled one appointment but with no notice this often isn't possible. This isn't sustainable and if it continues to be a problem we will enforce the charge without exception. It's also not fair on those clients who would have happily taken an appointment if we had sufficient notice.
Sorry for a negative post but we are so busy that we really can't afford to lose these appointments.
Many thanks
The K9 Splash Team
