Vets4Pets Poole Holes Bay

26/10/2024

‼️ IMPORTANT ‼️
Due to staff training, we will be closed from 4pm today.
If you have any concerns about your pet please contact the out of hours vet, VetsNow on 01202 859 933.

09/10/2024

Autumn has arrived, and we’re looking forward to enjoying the new season with you and your pets. We’re here to provide you with care, advice and top-tips on how to keep your pet safe this Autumn 🍂

01/10/2024

Today is Veterinary Receptionist Appreciation Day!
We would like to take a minute to thank our lovely team of receptionists for all of their hard work.
Our reception team are magical multitaskers, ensuring that everything is running smoothly
Here are just a few examples of what they do each day:
🐶They are the ones who greet you
🐰 Help, reassure and comfort you
🐈‍⬛ Deal with insurance claims
🐹 Manage your prescriptions
😺Book appointments
🐶Triage urgent appointments
And much more

30/09/2024

WHY DO WE ASK IF YOUR DOG HAS BEEN TREATED FOR LUNGWORM PRIOR TO SURGERY?

Undiagnosed Lungworm can cause problems with blood clotting resulting in unexpected bleeding during surgery. We now offer in house Lungworm testing to patients who are untreated for Lungworm. By testing a patient prior to surgery we can identify any increase of surgical risk and act on this accordingly. Watch Gizmos story in the video below.

Lungworm can affect dogs, just like Gizmo

30/09/2024

The lovely Karma and Zeus waiting very patiently for their gravy bones after sitting nicely on the scales for their weight check!

28/09/2024

LUNGWORM - WHAT CAN I DO?

Although you can’t stop your dog being exposed to lungworms, there are lots of options for preventing a lungworm infection developing.

REGULAR WORMING TREATMENTS:
Worming treatments usually come in the form of tablets or spot-ons, and may manage a range of parasites including lungworms. The best parasite protocol for your dog will depend on you, your dog, your lifestyle and even the season, and your vet can help you decide which regime works best for you. However you choose to manage worms in your dog, make sure to speak to a vet about the best anti-parasitic on offer, as many over the counter treatments have poor efficacy.

PICKING UP YOUR DOGS FAECES:
Picking up your dog’s faeces quickly will help prevent the spread of lungworm.
Removing toys and bowls from the garden overnight so they are not exposed to slugs and snails.

CHANGING WATER FREQUENTLY
Changing the water in water bowls frequently helps avoid your dog drinking from puddles and stagnant water.

Lungworm is a potentially deadly parasite, which lives in slugs and snails. On the rise in the UK, keeping your dog protected against lungworm is a key part ...

26/09/2024

DO YOU KNOW ABOUT LUNGWORM?

Lungworm is a parasite that can be deadly to dogs if ingested. Their larvae can survive for a short time off hosts such as slugs and snails, so larvae can also be found on toys and in water bowls where slug or snail contamination might not be obvious.

Thankfully, although you can’t stop your dog being exposed to lungworms, there are lots of options for preventing an infestation developing.

24/09/2024

🌜Darker evenings🌛

As the evenings get darker earlier, there are a number of considerations for our pets.

For cats, it's best to keep them indoors during these dark evenings, as they cannot be seen by drivers making traffic accidents a big risk. If your cat will not tolerate being in overnight, make sure they can be seen. You can purchase easy-release reflective collars but do ensure they work before applying to your cat. Neutering may also stop cats roaming from home and encourage them to stay closer to home and out of trouble.

Maggie loves nothing more than being cosy on the couch in the evenings, show us your pictures of your cats snug and safe.

😂 🏍️ 👀 🍂

21/09/2024

🌜Darker evenings🌛

As the evenings get darker earlier, there are a number of considerations for our pets.

When walking your dog in the dark it’s essential that you and your dog are visible. LED collars, leads and harnesses are a great way to ensure your pet can be seen in the dark. Our friends at Pets at Home have a range of reflective products available on their website.

Sully is wearing his reflective jacket and light up collar slider, what do you use to ensure your dog is safe. Post your pictures in the comments below.

🍂 😂 👀 🏍️

28/08/2024

🌈🌈🌈RAINBOW BRIDGE REMEMBERENCE DAY🌈🌈🌈
Today we would like to remember and celebrate the pet companions we have lost. Let's keep their memory alive and share pictures, stories, poems or videos in the comments below

Many of have experienced loss and coping with the loss of a pet is never easy. There are some great organisations out there who offer support and advice. For more information have a look at :
https://www.bluecross.org.uk/pet-bereavement-and-pet-loss
https://www.cruse.org.uk/

23/08/2024

🐈‍⬛BANK HOLIDAY OPENING HOURS🐶
We are open Bank Holiday Monday 9am - 6pm if you need us!

08/08/2024

INTERNATIONAL CAT DAY

Today is a day to celebrate our feline friends 😻 We would love to hear how your cat impacts your life, with or without a picture for cuteness.

We would like to commend all the great charities out there who work hard protecting and rehoming those cats in need.

❤️ 😻

26/07/2024

WELCOME TO THE TEAM

▪️ NAME:
Emma

▪️ POSITION:
Registered Veterinary Nurse

▪️ QUALIFICATION:
BSc (Hons) degree in Veterinary nursing at Harper Adams University

▪️ DO YOU HAVE ANY PETS?:
1 guinea pig (one sadly passed recently) 🐹

▪️ WHAT HAS BEEN YOUR FAVOURITE CAREER MOMENT SO FAR?:
Caring for some of the patients that are hospitalised with us for multiple days as this is when I have built a trusting bond with the patients and caring for them by making sure they are most comfortable, pain free and maximising their healing is most rewarding to me.

▪️ WHAT WOULD YOU LIKE TO DO IF YOU WEREN'T AN RVN?
I would be a full time artist 🧑‍🎨

▪️ WHAT IS YOUR FAVOURITE ANIMAL?:
Meercat

▪️ WHAT FOOD DO YOU LIKE THAT OTHER PEOPLE MAY FIND ODD?:
I am strangely obsessed with pickled eggs 🥚

▪️ WHAT IS YOUR FAVOURITE MOVIE?:
Lion

▪️ WHAT IS YOUR GUILTY PLEASURE?:
Eating cheese - in any form

▪️ IF YOU WERE A SUPER HERO WHAT WOULD YOUR SUPER POWER BE?:
Being able to pause time

17/07/2024

Buster Collar challenge!

We challenged a group of our staff to see who could put together a buster collar the quickest🥇🥈🥉
Sully the Golden Retriever (our lovely student nurse Kellys puppy) made sure he was keeping everybody in check!

14/07/2024

⚽️ENJOY THE GAME EVERYONE ⚽️

Good luck Vicky and Dan 🙂

13/07/2024

We have been a little bit slow at introducing you all to our new staff lately! We will be posting over the next few weeks some little introductions. If you have been in recently you may have already met some of these faces 🐾

Starting with.. Amy!

WELCOME TO THE TEAM

▪️ NAME: Amy Winks

▪️ POSITION: Registered Veterinary Nurse

▪️ QUALIFICATION: FdSc Veterinary Nursing

▪️ DO YOU HAVE ANY PETS?: I have a leopard gecko! But I must admit that my parents wirehaired dachshunds are secretly my doggies too.

▪️ WHAT HAS BEEN YOUR FAVOURITE CAREER MOMENT SO FAR?:
My favourite moment is ANY time a previously poorly pet, has gotten better and given me a tail wag or a little kiss. Makes it all worth it

▪️ WHAT WOULD YOU LIKE TO DO IF YOU WEREN'T AN RVN?:
Hard to answer, because for me this has been my dream job since about 10! However being a performer in the west end is a secret little dream of mine.

▪️ WHAT IS YOUR FAVOURITE ANIMAL?: Dogs

▪️ WHAT FOOD DO YOU LIKE THAT OTHER PEOPLE MAY FIND ODD?:
I cycle through food obsessions, but for right now I am on a real pumpkin seed kick.

▪️ WHAT IS YOUR FAVOURITE MOVIE?:
The Twilight Saga

▪️ WHAT IS YOUR GUILTY PLEASURE?:
I’m currently watching Glee for the first time, and I’m a little ashamed of how much I’m enjoying it.

▪️ IF YOU WERE A SUPER HERO WHAT WOULD YOUR SUPER POWER BE?:
Superhuman hearing, I was nicknamed a bat as a child, as nothing gets past me!

11/07/2024

DANIEL 🐾

What do you find most rewarding about being a vet?

I enjoy making a genuine change to animals lives for the better. Whilst complicated cases or interesting surgeries are catchy, simply seeing an old dog or cat and improving their arthritis brings me immense joy. I am always happy to hear owner stories of their pets 'playing like they haven't played in years'

What do you feel is the most challenging aspect of your job?

Juggling the needs and perception of the public and profession. I am your GP, dentist, oncologist, dermatologist, geriatrician, neurologist, surgeon and more. It's a lot to fit into a short time per animal. I learn every day.

What has been your most interesting case?

My first case of feline intestinal lymphoma. A cat whose quality of life we were able to maintain so he could teach the new family kitten how to be naughty and allowed the young child to have lovely memories of a very special cat.

10/07/2024

It’s National Kitten Day and we would like to introduce to this cutie, who is soon to become a member of the Vets4Pets team.
We’d like to see pictures of your cute kittens post them in the comments below 👇

09/07/2024

⚽️⚽️ Euros 2024 ⚽️⚽️

Here at Vets4pets Holes Bay we decided to have a bit of fun for the Euros. Fiona, one of our Client Care Advisors, kindly organised a sweepstake. Now we are down to the final 4 for the semi finals and tonight is Spain 🇪🇸 v France 🇫🇷. What are your predictions??

Good Luck Dan and Mo !!!

26/06/2024

‼️Please be aware we are having technical issues with our WhatsApp.
You can contact us via email [email protected] or if you have an urgent query you can call us on 01202 677675

25/06/2024

🐰🐰WELCOME TO RABBIT AWARENESS WEEK 🐰🐰

This week its all about rabbits!! We are going to start the week by talking about diet, healthy diet, happy bunnies! Today we're hopping right into how what your bun eats affects their health.

WHAT DO YOU FEED YOUR RABBITS?

85-90% of a rabbit’s diet should be hay.

Feeding hay and fresh grass are sources of fibre which are essential for
rabbits’ health and welfare:

• Dental health - fibre wears down teeth reducing the risk of dental problems.
• Digestive health - fibre ensures that a rabbit’s gut keeps moving reducing
the risk of gut stasis and bloat.
• Behavioural health - in the wild rabbits spend 70% of their time foraging.
A constant supply of feeding hay and fresh grass is essential to allow them
to express this normal behaviour and help prevent behavioural problems.

🐰

15/06/2024

🏳️‍🌈JUNE IS PRIDE MONTH🏳️‍🌈

This month we are celebrating and showing our support to the LGBTQ+ community. Pride is held every year in June and brings parades, marches, events and remembrances to mark and call for greater equality and unity.

We hope you will join us in showing your support and remember ‘ Everyone is Welcome Here’ at Vets4pets Holes Bay 🤗

🌈 🏳️‍🌈🏳️‍🌈🏳️‍🌈 🏳️‍🌈

03/06/2024

🎥 DID YOU SPOT DAN AND HUDSON ON COUNTRY FILE? 🎥

Our JVP Dan Makin and his dog Hudson appeared in the 'Rutland' episode of Country File last month. While Hudson posed for the camera Dan was interviewed about how to treat and prevent ticks. Ticks are parasites with large jaws that attach to pets, and humans, and feed on their blood. These pesky parasites live on grass and other plants and attach onto a host as they pass by. The most common tick in the UK is the sheep tick, or castor bean tick which start off small, but they can become over a centimetre long once latched on and are full. Don't worry if you missed the episode, you can watch it again on BBC iPlayer, if you have any questions about ticks please do not hesitate to contact us and speak to a member of the team

https://www.bbc.co.uk/iplayer/episodes/b006t0bv/countryfile

let us know what you think 🥰

🐾

01/06/2024

Quite often we get young people showing an interest in Veterinary nursing, and asking lots of questions about how they can begin a career in the Veterinary profession.
Below are some really lovely posters explaining the role of the Veterinary nurse, and the different routes into becoming a nurse.

25/02/2024

When Kelly from our Colton store's Pets Grooming salon discovered a lump on the tail of nine-year-old Rufus she suspected something wasn't right, so alerted his owners Les and Andrea so they could get it checked out. They brought him to Vets for Pets Leeds Colton where it was confirmed he had a cancerous tumour which needed surgery.

Les, who adopted Rufus from Dogs Trust in Leeds as a puppy, said: “Rufus is such a big part of our life; we’re absolutely besotted with him. We probably wouldn’t have noticed the lump if not at the groomers as the tail isn’t somewhere you would usually stroke and feel. Kelly loves Rufus and really looks after him, so we want to say a big thanks for spotting it. Who'd have known what would have happened if she hadn’t noticed.”

Rufus had to have his tail removed, but is now making a good recovery. He's been visiting Kelly for a groom every six weeks for the last three years. She said: “You get to know everything about a dog as you groom them. I’ve discovered similar things before on other dogs so I mentioned it to the owners so they could get it checked out. Dogs are my life and you do worry; I’m so pleased they caught it. Now he’s got a fully docked tail like a little bunny rabbit. It’s lovely and suits him – when he gets washed he wiggles his bum.”

21/02/2024

Arthur's owner Louise says he "looked like a brand-new tortoise" after having his beak filed at Sutton in Ashfield Vets4Pets.

Louise adopted the four-year-old Horsefield Tortoise from a family member in October. Although she has had other pets, Arthur is her first tortoise, so she has been doing some research on how to best care for him.

Louise said: "I noticed Arthur's beak was unusually long, so I brought him in to Vets for Pets; I bring all my pets there. When he came out, I thought 'you beautiful boy, look at you – you look so handsome!"

Vet Steph, who looked after Arthur, says that tortoise beaks continuously grow and normally grind down themselves while they're eating. She said: "Arthur needed a little help as his jaw isn't perfectly aligned; his lower jaw is further out than his top jaw, so I filed it around half a centimetre. He was really good; a real cutie."

18/02/2024

Owner Claire says she couldn't be more grateful to Vets4Pets Hamilton after their quick diagnosis saved the sight of six-year-old Alba.

Claire knew there was something terribly wrong with her miniature dachshund cross when she called her in from the back garden last summer and Alba ran headfirst into a closed patio door. She rushed her to the vets, where investigations led the team to diagnose her with uveitis – an eye condition which causes inflammation of the middle layer of the eye.

Claire said: "It all happened so suddenly; Alba must have heard my voice and guessed where to go. It was quite scary seeing how bad she was. We couldn't be more grateful for the team in Hamilton spotting the uveitis as quickly as they did, otherwise Alba would have gone blind within a matter of days. Their knowledge saved Alba's sight. I still can't believe it happened. It's taken months of treatments, but it's such a relief to have our girl back to being her funny, bossy self."

Vet Neil, one of the team who treated Alba, said: "Alba's pupil was really narrow and wouldn't respond to light properly, which can be a sign of uveitis. Once we had ruled out other conditions, we were able to get her to an eye specialist for ongoing treatment. She's now doing really well."

16/02/2024

Ducky's owner Antonia was in a state of panic when she saw a fox had dug its way into the field where she keeps him – killing two of her other ducks and chickens.

Antonia was about to move her brood into their pen for the evening when she saw what had happened and noticed that Ducky had severe bite wounds under his wing. She rushed him to Vets4Pets Vets Milton Keynes for emergency surgery – and after having his wound stitched up the one-year-old duck is now making a good recovery.

Antonia said: "I was so worried. You don’t often hear of ducks recovering from fox attacks, but there is something about Ducky and the way he was so brave. I'm sure he was protecting a lady duck, as he's a bit of a romantic. It's the first time we've gone to Vets for Pets, and the team were amazing; they've done an incredible job."

Vet Becca, who treated Ducky, said: "He's a really lucky duck, as it was quite a big wound. When he first came in, he was understandably subdued and quiet but when he came back for his stitches to be taken out, he wanted to explore and tuck his head into everyone’s shoulders."

07/02/2024

Well done to the team at Vets4Pets Guildford who've been awarded a silver level certificate for being a rabbit-friendly clinic.

After head veterinary nurse Ella noticed that more customers were bringing in rabbits the practice took a series of steps to give them as stress-free an experience as possible. Ella, who also fosters rescue dogs in her spare time, said: "There was a long list of things that we needed to prove that we did from making sure the rabbits are kept separate from other animals and not booked in at the same time as barking dogs, to providing heated kennels for those who need to stay in, and using special equipment made especially for rabbits."

Practice manager Kevin said: "All of our vets have plenty of experience with rabbits we have some real rabbit geeks here, so it was a big thing to us. There are so many good people in this world and I'm so proud to be around them."

28/01/2024

Beautiful Bear was born deaf, so he's learned to follow his owner Lisa's visual commands.

Lisa, who shops at our Tamworth store – "it's my second home!" – got two-year-old Bear as a kitten and suspected he was deaf when he didn't respond to her voice. She had it confirmed by her vet soon after. She said: "He was very scatty, and scared of people he didn’t recognise. He wasn’t bothered by loud noises like my other cat Emily and when I came home from work he wouldn’t hear the door open.

"He's doing really well though. I try to do some sign language with him – I point at him and do a solid hand sign at him to stop. He picks up on vibrations and scents too. He meows, making a really loud chirping sound which I’ve never heard a cat do before, and he’s always rubbing his head against my legs and following me everywhere. I was advised not to let him out because he wouldn’t hear cars or other dangers, so he comes outside with me every morning to have a sniff around the garden and always comes straight back in." Bear and Lisa's other cat Emily are on Instagram as

27/01/2024

Ten-year-old Dutch rabbit Alfie has been visiting vet Kate at Vets4pets Wolverhampton for dental treatment for the last eight years – and she says he's such a loveable character that he's become "part of the family".

He's one of the oldest rabbits treated by Kate and the team, and she says his longevity is down to the care and love he gets from his owner Tracy and her family. Kate said: "Alfie is famous in this practice – everyone knows him. We and his family are dedicated to making sure her little old man is happy. The beautiful thing about being a vet or vet nurse is you build these relationships with the owners and their pets – they become your surrogate pets."

Tracy's been keeping rabbits all her life, and says that having space and routine is key. She said: "Alfie is an old man now and has a routine. He goes into a hutch at night and is let out in the morning. He's out all day and has his favourite spots in the house. We clean him out every day and give him a lot of attention. When he was younger he would follow us around; if I was clearing a cupboard out he would be in the cupboard to help. Now he's old and wants to be warm and watch instead. I can't thank Kate and the practice enough. Kate's been fantastic with him."

26/01/2024

Eight-year-old Winnie the Schnauzer cross is running around like a puppy again thanks to laser treatment and physiotherapy after two successful knee operations at Vets for Pets Basildon.

Worried owner Tracy brought Winnie in to the practice after she collapsed on a walk last year – and the team discovered the cruciate ligament in a knee had ruptured. She’s since had ops on two knees and is on a recovery plan led by vet physiotherapist Izzy.

Tracy said: "Winnie has had a tough year with 15 teeth removed, two cruciate ligament operations and two bouts of pancreatitis but thankfully she's hardy. She’s treated fabulously at the Basildon practice. Izzy is great with her – she totally relaxes in her hands and does little snores with her eyes open. Winnie has a new lease of life again and is running around like a puppy."

Izzy said: "When pets have surgery or injure themselves they move differently which causes them to be sore in other places. Winnie has laser therapy then a massage to help the healing process. Laser treatment is a specialist service that not enough people know about – it can help in so many ways after an operation.”

19/01/2024

The team at Vets4Pets Cramlington say greyhound Frank was "an absolute gentleman" when he came in for some dental work.

Seven-year-old Frank was brought in by owner Harriet to get rid of some plaque which had built up and to treat a gum inflammation. Veterinary nurse Vicki said: "Frank was a very good boy and left with clean, fresh and sparkly teeth. It's so very important to get your dog's teeth checked and we advise pets to have an annual dental check. Eighty per cent of dogs over the age of three have dental disease. Prevention is much better than cure and regular checks and routine cleaning keep your pet's mouth healthier for longer and can help to prevent extensive extractions later in life. We are always happy to offer advice on maintenance and dental care at home such as teeth brushing or dental supplements."

18/01/2024

Veterinary nurse Mel from Vets4Pets Bristol Longwell Green loves cats so much she's helped the practice make a number of improvements to give cats as stress-free an experience as possible when they're brought in.

Mel, who has an Advanced Certificate in Feline Behaviour for Veterinary Professionals, helped introduce facilities like a separate feline waiting area and cattery and the use of quiet clippers – and the practice now has a silver level certificate for being a cat-friendly clinic. She said: "I love dogs but I'm really a cat person. Cats can be misunderstood which can lead to them having quite a stressful life, so if we can make things easier for them and help people understand what cats need then everyone will be happier.

"As animal lovers there's always more to learn and understand about what makes them happy. Enrichment at the home is important for a happy cat – and as cats are naturally solitary animals if you live in a multi-cat household it's important to understand what they need. The rule is to have a resource per cat, plus one spare. So if you have two cats you should have three feeding stations, three litter trays and three scratch posts spread around the house so they have the opportunity to move around to wherever they want to go. Scratching is as natural a thing for cats to do as going out hunting is, so if they're unable to go out it's about providing the chance for them to behave as naturally as possible."

07/01/2024

Four-year-old Sebastian the Jack Russell is back to his usual boisterous self after being treated at Vets4Pets Abingdon for a condition that was causing the knee caps on his back legs to dislocate when he walked.

The condition, known as medial patellar luxation, would cause him to hop or skip when exercising. It's quite common in terriers and small dog breeds, but Sebastian's case was quite severe and he was given surgery by orthopaedic surgeon Joe to deepen the groove his patella runs in on his right hind leg, and also to move and reattach his patellar tendon.

Sebastian is owned by practice vet Hannah who said: "After the operation he just wanted to get back to normal straight away but he couldn't ... and that's where we struggled. He wanted to be out and about, charging around and playing with his toys but he needed to rest." Hannah had to give him medication for six weeks to give his knees time to heal. She said: "He's absolutely fine now – he's fully recovered and running around like a lunatic again!"

05/01/2024

When 11-year-old lurcher Jess was brought into Vets for Pets Leeds Birstall 24/7 Small Animal Hospital on Christmas Eve feeling very poorly with pyometra – a life-threatening uterus infection – the team knew they had to act fast; so vet Emily and nurses JD and Hannah headed straight in to perform emergency surgery on her in the early hours of Christmas morning.

The operation went so well that by lunchtime nurse Krishna was able to call her owner Beth to say she was well enough to come home to recuperate – and Beth made the hour-long drive from her home in Keighley so she could bring Jess home before the family sat down for their Christmas dinner. Beth said: "It was a stressful start to Christmas, as we were worried about Jess because of her age and because she's never had anything wrong with her before. We're so grateful for everything – it was so nice of them to come in on Christmas Day to operate on her, to look after her so well and to get her home on top form. The vets were fantastic from start to finish. Jess is recovering nicely – you can see the happiness is back in her!"

Krishna said: "Our night team always do an amazing job, and performing serious surgery like that at that time of night and on Christmas Day of all days is just brilliant. Jess did amazingly well to bounce back so quickly, and it was amazing being able to call her owners to say that she could come home to spend Christmas with them. It's the sort of call we all love to make, but doing it on Christmas Day was extra nice."

03/01/2024

Six-foot-long boa constrictor Astrix was the centre of attention when he called in for a routine "top to tail" health check at Vets4Pets Penzance.

Astrix, who's four, is part of a menagerie of six snakes, bearded dragons and six dogs belonging to veterinary nurse Lowenna, who works at the practice, and her partner Mark. The team looked at Astrix's eyes and mouth and checked his breathing to rule out any respiratory infections and also checked his scales.

Lowenna said: "He got a clean bill of health, he was absolutely fine and everyone had a turn holding him. Asterix is quite reserved, a little bit shy usually. He did really well when he came in as everyone wanted to touch him and he was like 'okay I quite like the attention.' Astrix has got a lovely big set-up at home. He's quite a big boy, weighing in at nearly 10 kilos, so the vivarium is more than seven foot long. We have a reptile room and he has the run of it. He has a large bucket of water too if he ever wants to submerge himself."

02/01/2024

This brave girl is collie-cross Sherpa, who the team at Vets for Pets Livingston say was "impeccably calm" when she was rushed in for emergency injury after hurting her eye in a freak accident.

Sherpa's owner Caroline was taking Sherpa for a walk when Sherpa caught her eye on a stick as she went exploring a bush. She was quickly admitted into surgery where she received X-rays and, after a two-hour procedure by practice owner Dr Adam, aided by nurse Erin, the stick was removed. Adam said: "Sherpa was amazingly tolerant following an extremely random occurrence. It was astonishing." Sherpa didn't lose her sight and is now making a great recovery.

Caroline said: “We were suddenly thrown into the worst living nightmare, it was absolutely horrifying. It’s truly a miracle what Adam and the team achieved from the moment they answered our call for help. They gave us hope."