07/09/2025
Today, right at the end of the day, a 98 year old lady came in to store, with her little dog, looking for a better harness. It was five minutes to closing time, and I knew that this was going to take at least 15 minutes, but what are you going to do? Tell a 98 year old legend that she needs to come back another day? Nope. We stayed and helped her out, and she left very happy, and she also made a decent donation for the National Animal Welfare Trust as well.
This is the local difference; we actually do care, it's not 'just a job', and staying a bit late to make a customer's life better is definitely not, 'more than my job's worth'.