29/08/2024
**IMPORTANT UPDATE: Deposits for Appointments Starting December**
Dear Valued Customers,
I hope this message finds you well. I want to share an important update regarding my appointment booking policy.
Due to a significant loss of earnings this month from cancelled or swapped appointments, I have decided that from December onwards, I will be implementing a £15 NON-REFUNDABLE deposit for all grooming appointments. While I have typically taken deposits during the Christmas period, this policy will now be in place year-round.
Key Details:
▪️Deposits must be paid within 24 hours of booking your appointment; otherwise, your slot will be cancelled.
▪️The deposit will secure your appointment time for 24 hours only.
▪️If you need to rearrange an appointment, your deposit will carry over as long as the rearrangement is made at least 48 hours before the original appointment.
▪️If you cancel within 48 hours of your appointment, your deposit will be forfeited, and a new deposit will be required for future bookings.
Thank you for your continued support and understanding. Please know that this decision was not made lightly, but is necessary to ensure that I can continue to provide the best possible service.
Warm regards,
Clare (Fretia's Dog Grooming)
