13/11/2025
EDIT **** Just to add that you can contact us in several ways to let us know if you want to cancel, our landline number is 01709 547194 and although we don't always answer when we are busy you can leave a voicemail, these also come to my email so i can access them when I'm not at work, also our mobile number is 07989 672378 you can phone and again leave a message or text us, although i don't have this phone at home so wouldn't get messages until we are in the salon, you can also send us a message via our fb pages, again we can access them outside work, however we are entitled to our time off and so we don't closely monitor these outside working hours and please take into account that if you send a message to cancel an appointment for 9am Monday morning on a Sunday this will still count as a late cancellation as we have no way of contacting people on the cancellation list when we are not in work
important post adding to our T&C's is regarding no shows and late cancellations.
We send out text reminders to everyone 48hrs before their grooming appointment, we do this because 24hrs before doesn't give us enough time to fill the spot of someone that wants to cancel, therefore it gives people plenty of time to let us know if they need to cancel or rearrange their appointments.
Please make sure we have your current mobile number so you receive the text messages.
🔴 If less than 24hrs notice is given to cancel then we will have to make a charge for this of 50% of the full groom fee.
🔴 If you don't turn up to your appointment then we will have to charge the full groom fee.
As a small business we cannot afford to take the hit of lost business when someone doesn't show up for their appointment.
When you book an appointment with any of us you are entering into a contract to allocate a certain length of time to your dog, if that time is given to your dog we cannot offer it to anyone else.
When people don't turn up it means, firstly we lose business and money and also the chance to offer it to someone else who may have wanted it.
Our dogs are booked in very carefully taking into account timings and other groomers work, therefore we're not always able to fill the slot if someone simply doesn't turn up.
We don't want to charge people for work we haven't done, we would much prefer to groom your dogs but unfortunately we cannot pay our bills or salon expenses on fresh air.
This will come into effect immediately and we will not be able to rebook another appointment for you in the future until the missed appointment is paid for, we can do this via bank transfer, PayPal or you can come into the salon to pay via card or cash.
After this is done we will rebook your dog back in for you at our earliest appointment, please understand that certain times of the year are busier than others and your wait could be anything from a few days to possibly 6 weeks or so, this is beyond our control and we will always add you to our cancellation list in case something opens up sooner for you.
Anyone that has missed an appointment in the past and wants to rebook their dog, we are very happy to do this once you have paid for the missed appointment. We do make notes on our system of dogs that have missed so waiting 6/12 months and trying to rebook without paying will not be possible
The only circumstances accepted without us making a charge is in the unfortunate event that a death occurs in either the dog or client, and as harsh as that sounds it just makes it clearer for everyone to understand
Thankyou
Joanne, Charlotte and Paige
