29/10/2024
I just wanted to come on here to explain a few things to some people, it's hard to let everyone know what's going on and give info out as not everyone is on fb, we can put signs up in the salon but not everyone reads them and sometimes people don't bring/collect their own dogs, but we want to talk about the recent price increase and this is the last time we're going to mention it as we don't feel we should have to be defending or explaining our decisions to anyone, running a business and being self employed is not easy, we have to make difficult decisions and we don't take these things lightly as we totally understand times are hard for people and is about to get a lot worse, but we wonder if people understand that these things also affect us and our business, the only way we can increase income is to raise prices, we cannot physically do anymore dogs in a day, we groom 4/5 dogs a day already and putting Β£1-2 on a groom does not make much of a difference to income, our prices are not set up by deciding what people can afford they're set up based on the outgoings of the business it's as simple as that, and if the outgoings become more than incoming then we're not going to continue down that Rd to suit customers and basically end up in the sh*t ourselves π€·ββοΈ
We've been questioned by a small percentage of clients regarding this and this may come across blunt but we don't hold anyone hostage in coming to us, if you want to go elsewhere then that's absolutely fine, everyone is entitled to shop wherever they choose and if your budget doesn't cover our prices then that's the sensible thing to do, and we would prefer that anyone who is unhappy does that as we don't want anyone to use us grudgingly. It's a win win as you'll either be happier paying less or realise why we charge what we charge, there are some groomers out there with no training, no insurance, and simply no idea and you're asking us to compete with their Β£25 grooming package and it's not something we're going to do. As a business we need to cover the bills in the salon and our homes, this is our income and we need to cover us for time off (which we're entitled to do), to pay to a pension and health insurance so we can claim if we're ever ill (too late for me,) all things that as an employee you get automatically, we do not!!!
Our prices are based on a reasonably groomed out dog that comes on a regular basis, this is different for each breed and also taking into consideration elderly/ill dogs etc but generally it's 6-8 weeks, some terriers and double coats 10-12 weeks, wool coats such as poodles and crosses are 6-8 weeks, we will not be accepting dogs that don't come on a regular grooming schedule and if we do it will be at an increased price, as some people think that by coming every 3 months instead of 6-8 weeks they'll get around the increase, this creates more work for us and also more expenses in the salon with regards to shampoo, electricity, time etc
Sorry for the long post and being rather blunt but we just can't keep having the same conversations in the salon each day, I know the majority of our customers will totally understand and this is absolutely not aimed at them, we appreciate everyone's custom, we really do β€οΈ