We charge on a night per night basis, starting from the date of arrival until the date of departure. if you collect your pet before 11am on the day of departure you will only be charged for the evening before. If you collect between 3-4pm on the day of departure you will be charged for the additional night
Drop off and collection times:
Morning - 8:30am until 11am. Afternoons - 3pm until 4pm
B
oarding Prices - Dogs:
We operate a 2 night minimum stay
Small breeds (up to cocker spaniel size) - £18.00 per dog per night
Large breeds - £20.00 per dog per night
Boarding Prices - Cats
We operate a 2 night minimum stay
All cats - £10.00 per cat per night
Newdowns Boarding Kennels and Cattery Terms and Conditions. (Please read carefully)
Drop of and collection rules:
8:30am-11am or 3pm-4pm
There will be strictly no admittance outside of these times as we need to focus on taking care of our guests needs. If you collect between 3-4pm on the day of departure you will be charged for the additional night
Additional charges for:
Medication administration - £1 per medication per day. Medication includes all prescribed and none prescribed medicines, treatments, and supplements
We require notification of any illness or injuries before arrival and we reserve the right to refuse admission if we
feel that it will be detrimental to your pet’s wellbeing or any of our other guests. Confirmation:
A text confirmation will be sent once received please check all details are correct and let us know within 48 hours
of any changes required. Please be aware that once confirmed these dates will be held and a space will be reserved for your pet(s). Drop off and collections:
At the time of booking, you will be asked to request an AM or PM drop off and collect. Due to the nature of the
business and for optimal turnarounds we need to know this to ensure the smooth flow of guest in and out. Once
your confirmation as been sent you must stick to these time slots (strictly). Last minute changes are possible
(subject to availability) if we are notified in advance. If you cannot collect personally at the time agreed, then it is
your responsibility to arrange for your pet to be collected. We
understand that you may want to collect your pet early or drop them off later than booked, but you will still be
required to pay for the full duration of the booking. Amendments:
Whilst we understand that circumstances may change and you may need to change the dates of your booking, we
will do our very best to accommodate this, however we cannot guarantee availability for the new dates. If the
amendment required is for a reduced number of nights, then you will still be required to pay for the number of
nights as per the original booking. If we cannot accommodate your new requirements and you wish to cancel, you
are within your rights to do so (loss of deposit applies) unless Cancellation is within 30 days of your arrival date, this will
incur a cancellation charge as per our cancellation policy. DEPOSITS
A deposit is required at the time of confirmation for all bookings over 2 night durations (see below for amounts). The remaining balance to be paid on collection or at the time of drop off (if you have arranged for a family member or friend to collect on your behalf).
2-night duration bookings will be payment in full at the time of booking. Deposits - paid by bank transfer. Final Balance - paid by cash, card
We ask for a non refundable/ transferable deposits of £20 per dog, £10 per cat to secure your booking
PLEASE NOTE: The deposit taken at the time of booking is purely to secure the booking. For our cancellation policy, please see below. CANCELLATION POLICY
All cancellations more than 30 days from arrival date will result in loss of deposit. (£20 per dog £10 per cat, taken at time of booking)
All cancellations 30 days or less from the arrival date will incur a cancellation charge of 50% of the WHOLE BOOKING VALUE
All cancellations 14 days or less from the arrival date will incur a cancellation charge of 100% of the WHOLE BOOKING VALUE
Failure to comply with our set terms and conditions will result in no further bookings being accepted
Payment terms:
Deposits at the time of confirmation. Remaining balance - on collection or at the time of drop off if you have arranged for a family member or friend to
collect on your behalf. Final Balance - paid by cash, card or Apple Pay. Vaccinations:
All Vaccinations must be up to date including kennel cough (dogs only), kennel cough must be administered at
least 14 days prior to arrival. Documentation must be provided in advance of any stay and resubmitted each
time they are updated (annually). We reserve the right to refuse entry of any pet(s) failing to meet the
vaccination requirements which are set by the licensing laws.
**We are not responsible for reminding you that your pets vaccines are due.**
Kennel Cough:
If your dog contracts kennel cough prior to arrival, then it will not be admitted into the kennels. Any dog that
has had it must have received treatment by a vet and clear of any coughing for 14 consecutive days. Whilst we
cannot police this we rely on your honesty and trust that you would not put any of our other guest’s welfare at
risk. The kennel cough vaccine whilst effective does not guarantee your dog will not contract the virus, it does however
lessen the severity. Cat Boxes and leads:
Cat boxes – Must be adequately sized, secure and clean. If we need to move your cat in an emergency, will your cat box keep your cat safe and secure? Leads/harnesses – all leads and harnesses must be in good useable condition and correctly fitted. Damaged or poor-quality leads and harnesses can put your dog’s safety at risk and will prevent us from walking your dog. We do not allow any form of prong collars. Treats and Toys:
We provide treats, however if you want to bring your own then you can do so but we do not allow any Rawhide or
bones. Provided with all bookings:
• Baskets and blankets
• Food (wet and dry)
• Treats
• Toys
• Exercise (lead and off lead)
• Secure play area
• Indoor kennel/cattery
• Outdoor kennel/cattery runs
• Heating (winter only)
• Radio
• Love, cuddles, and attention included free of charge
If your dog/cat is on a special diet (medical or otherwise) then we are happy to feed them this providing you supply it. Licence Number: AA37068
Licensing Authority: North Lincolnshire Council
