01/09/2024
I’m really sorry, but I need to have a rant, which is something I hate to do! 🙁
I have policies to protect my business and my monthly income from time wasters. I have fees to cover people who choose to cancel appointments at very short notice and EVERYONE is told about this when making a booking. I have a long waiting list of people wanting to come onto my books and would be grateful for an appointment. These people need notice to make plans to come at short notice as much as I do, that’s why I request at least 48 hours notice of changes or cancellations.
I also have a policy not to take back regular clients once they’ve been elsewhere. When a dog has been visiting for years, they build a bond with me that can sometimes be affected by going somewhere else. Groomer hopping is not recommended for this reason. We build strong bonds with the dogs we see.
I always bend over backwards to help people change around appointments when a good amount of notice is given to me. I do it often, despite it being a difficult task due to my full diary.
I know many of you appreciate the help I give and I appreciate you in return. However, I have recently received a barrage of rudeness from certain people which is totally uncalled for. I am simply trying my best to run an extremely busy little business. Experiencing behaviour like this not only makes me want to quit what I’m doing, it makes me lose a lot of faith in the human race, as this behaviour is sadly becoming a more frequent occurrence. It’s stressful and upsetting.
For this reason, from 2025, I’m cutting down my working week to four days. I’m hoping spending a bit more time for myself will help increase my happiness levels which are presently feeling depleted.
My 2025 diary is now open for block bookings, please send me the dates you would like via text or messenger and I’ll get back to you with my availability. Just giving you the heads up, due to there being fewer appointments available from the new year.
Thanks for listening. x
