Out of hours emergency contact during closure: Somerset Veterinary Emergency Clinic 01278 433585 Take a look at our facilities
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We’re fully equipped with consulting rooms, operating theatres and hospital wards to give your pet the best possible care.
Polite notice 🚨
Due to unforeseen circumstances we are running with no reception team today, please be patient with us when dealing with requests.
We ask you call us for urgent enquiries only, we have a dedicated phone line for emergencies and will prioritise as necessary
Thank you so much
Today is the day!
All cats must be microchipped from today onwards!
If you have not already done this we would advise speaking to your vets and getting your cats booked in to be chipped as quickly as possible.
It really does offer a huge peace of mind to know that if your cat goes missing the chance of being able to reunite you is that much higher with a microchip. If your cat hops in a car and ends up miles away a microchip is the only way anyone will know where that cat came from.
If your cat is already microchipped take this time to double check with your chip provider to make sure your details are upto date!
The practice was closed today for a wellness team building day ☀️🥰
We have enjoyed an active (and very competitive) day of Segway Olympics, Archery and Axe throwing followed by a lovely pub dinner.
Thank you to our colleagues in Bridgwater who took care of any emergency patients, we will be open tomorrow as normal.
❗️Advance warning❗️
The practice will be closed this 𝐒𝐚𝐭𝐮𝐫𝐝𝐚𝐲 𝟖𝐭𝐡 𝐉𝐮𝐧𝐞 for one day only.
Our lovely colleagues at Vets4Pets in Bridgwater will be able to help with any emergencies should you need them and can be contacted between 9am-5pm on 01278 422738.
Our opening hours around this date remain unchanged.
Thank you for your understanding.
For our second meet the team post, we’d like to introduce Polly.
Polly is our Head RVN (registered veterinary nurse) and joined us in November 2022.
Her favourite parts of the job are anaesthesia, pain relief, and all things theatre related.
At home she has Theodore the border terrier, Socks the cat-as featured in the photo, and Rosie the horse. In her spare time she enjoys horse riding, walking Theodore and also spends a lot of time on her business venture teaching student veterinary nurses at PJ VN Tutoring.
Random interesting fact: Polly has over 79 house plants and the collection is always growing!🪴
Hector the Hedgehog was brought in by one of our kind clients who had been looking out for him and noticed some strange behaviour and him being out during the daytime, which is not normal for Hedgehogs 🦔
Other than being a juvenile and a bit underweight, he seems to be doing well, so has gone home with nurse Polly to fatten up and keep a close eye on. Look at his little paws 🥰
🌷MAY BANK HOLIDAY CLOSURE🪻
Please be aware that the practice will be closed on Monday 27th May.
Our opening hours either side of this date remain unchanged.
To ensure you have enough medication over the bank holiday, please place any prescription requests before 5pm on Thursday 23rd May 💊
⚠️If your pet has an emergency whilst we are closed, please contact our out of hours provider at Somerset Veterinary Emergency Clinic 01278 433585☎️
👋MEET THE TEAM🤝
Over the next few weeks we will be doing some long overdue meet the team posts.
Starting today with Emily 🐭
Emily joined us 3 years ago as part of the reception team but has more recently become involved in being a veterinary care assistant. When she's not on the front desk, you'll find her out the back helping the vets and nurses with wriggly patients, setting up and clearing down theatre for surgeries, monitoring patients after anaesthetics and is our chief poo picker upper 😀.
Emily is a whiz in all things technical and whenever anything won't work she is usually the one to save the day 🙏.
She has 2 pet rabbits called Mr Biscuits and Miss Muffin, and a gerbil called Cinnamon.
Her favourite part of the job is meeting new patients, watching them grow and seeing all of their different personalities develop 🥰.
🐈⬛️CAT MICROCHIP OFFER🐈
From the 10th June all cats in England must be microchipped by law.
Failure to comply with this may result in fine of up to £500.
More importantly, if your cat is not microchipped, or your details are not up to date, you may not get reunited with your feline friend in the event they get lost!
We can help 😸
We are offering microchips for cats at a discounted cost of £15 during the month of May.
Even better, any cat on our Complete Care plan can get their microchip for only £10.
Nothing quite like a carrier full of siamese kittens to brighten your day 😻
*Permission given to post*
🌷MAY BANK HOLIDAY CLOSURES🪻
Please be aware that the practice will be closed on the two bank holidays in May:
Monday 6th May
Monday 27th May
Our opening hours either side of these dates remain unchanged.
⚠️If your pet has an emergency whilst we are closed, please contact our out of hours provider at Somerset Veterinary Emergency Clinic 01278 433585☎️
🙏Blanket donation appeal🙏
Lots of blankets seem to have gone home with patients recently and we're running really low. If anyone has any spare blankets, big or small, we would be really greatful. Or if you have borrowed any of ours please could you drop it back in. Thank you 🥰
Lovely post from our friends at Insight Veterinary Services. Happy World Veterinary day to all of our wonderful team ❤️🦸♂️🦸♀️🩺
🩺 Today is World Veterinary Day! 🩺
🐾 Being a vet, nurse, veterinary care assistant, receptionist or any member of the veterinary team is definitely not an easy job... it can be extremely emotionally challenging. Stress, burnout and emotional fatigue are all sadly common health issues within the industry. The profession can however, also be very rewarding!
Getting to help people and their animals, nursing patients back to health and learning new skills all the time are a very few of the reasons why veterinary staff do what they do!
Sadly we have had a deceased black female cat handed into us by a member of the public, found by the main road in Walton. She is roughly 2/3 years old with no microchip 🌈 Please contact us if you believe she may be yours
A reminder of some of the dangerous foods you should keep out of the way of your pets this Easter 🚫🍫☕️🦴🍇🧅🧄☣️
If you believe your pet may have consumed any of these, please be sure to contact your veterinary practice straight away for advice ☎️
It's no secret that the staff here run mostly on chocolate during busy days, so the Easter bunny made sure to make an early visit this morning to deliver everyone's chocolate eggs 🪺🐣
💊Easter medication orders💊
To ensure you have enough medication for your pets over the Easter holidays, please make sure you place your orders before 17.00 on the 27th March.
You can place an order by emailing us at [email protected] or by sending us a Whatsapp to 07588702242 🐇🪺🐣
🌷Easter opening hours🌷
🐣Fri 29th March - CLOSED
🐣Sat 30th March - 9am-5pm
🐣Sun 31st March - CLOSED
🐣Mon 1st April - CLOSED
🐣Tues 2nd April- normal opening hours resume.
If your pet is unwell or you have an emergency whilst we are closed, please contact our out-of-hours veterinary provider at Somerset Veterinary Emergency Clinic on 01278 433585.
Happy Easter!🐰💐🍫🥚🐑🌼
🎊🥳HUGE congratulations to Kieran!🥂💐
After 3 years of endless hard work, training, studying and exams he is now a fully qualified Registered Veterinary Nurse!
We are all incredibly proud of him and he is very loved and appreciated by all of his colleagues and patients 💕🐾
HE'S DONE IT!!! 👏🏔🎊
Day 6!! 🏔️🙌 Johan is starting his trek to the summit of Kilimanjaro tonight, what an incredible achievement… good luck and stay safe!
Day 4 of Johans challenge! Smashing it, we're all so proud 🙌🚶♂️🏔🇹🇿
Incredible achievement already! Well done Everyone 🏔️🙌
Day 2 update. Go Johan! 🏔🚶♂️
DAY 1! 🏔🚶🇹🇿
Use this simple form to request an appointment to see one of our highly-qualified veterinary surgeons at one of our many locations around the UK.
3 days to go!🚶♂️🏔🇹🇿
His kit is all prepared and the packing has begun. On Friday Johan will be on his way to Tanzania ready to begin his 5895 metre ascent up Mount Kilimanjo.
There is still time for any last minute donations to bring him closer to his next milestone to raise money for such a deserving charity.
Every donation made will go to Vetlife and will hopefully help someone who is in desperate need and keep a caring vet, nurse or receptionist in the industry.
https://www.justgiving.com/page/johan-van-sittert-1681478979601?utm_source=Facebook&utm_medium=email_social&utm_campaign=LFCFRUK_15DaysToEvent&fbclid=IwAR3uTB_WvbZR9CrDxA_B4G-d559M78KgYCqtV5g36JRldWYi5DTvWDZ2pk4
When Kelly from our Colton store's Pets Grooming salon discovered a lump on the tail of nine-year-old Rufus she suspected something wasn't right, so alerted his owners Les and Andrea so they could get it checked out. They brought him to Vets for Pets Leeds Colton where it was confirmed he had a cancerous tumour which needed surgery.
Les, who adopted Rufus from Dogs Trust in Leeds as a puppy, said: “Rufus is such a big part of our life; we’re absolutely besotted with him. We probably wouldn’t have noticed the lump if not at the groomers as the tail isn’t somewhere you would usually stroke and feel. Kelly loves Rufus and really looks after him, so we want to say a big thanks for spotting it. Who'd have known what would have happened if she hadn’t noticed.”
Rufus had to have his tail removed, but is now making a good recovery. He's been visiting Kelly for a groom every six weeks for the last three years. She said: “You get to know everything about a dog as you groom them. I’ve discovered similar things before on other dogs so I mentioned it to the owners so they could get it checked out. Dogs are my life and you do worry; I’m so pleased they caught it. Now he’s got a fully docked tail like a little bunny rabbit. It’s lovely and suits him – when he gets washed he wiggles his bum.”
UPDATE: Thank you to our clients for their patience today, especially if anyone had their routine appointment rescheduled. Our surgeries went well and both patients are recovering 💕
Please be patient if you are phoning or collecting any prescriptions from us today as all of our staff will be occupied in an emergency surgery. 🩺🚑
If possible, please avoid doing either unless absolutely necessary.
Of course, if you have an emergency of your own don't hesitate to call. 📞❤️
Arthur's owner Louise says he "looked like a brand-new tortoise" after having his beak filed at Sutton in Ashfield Vets4Pets.
Louise adopted the four-year-old Horsefield Tortoise from a family member in October. Although she has had other pets, Arthur is her first tortoise, so she has been doing some research on how to best care for him.
Louise said: "I noticed Arthur's beak was unusually long, so I brought him in to Vets for Pets; I bring all my pets there. When he came out, I thought 'you beautiful boy, look at you – you look so handsome!"
Vet Steph, who looked after Arthur, says that tortoise beaks continuously grow and normally grind down themselves while they're eating. She said: "Arthur needed a little help as his jaw isn't perfectly aligned; his lower jaw is further out than his top jaw, so I filed it around half a centimetre. He was really good; a real cutie."
Announcement 📣
The Pets@Home store is closed due to flooding…
The phones will still be manned at reception.
If you have a scheduled appointment please come to the back entrance and staff will walk you up to the reception area.
We apologise for any inconvenience caused.
For non urgent appointments please feel free to call and reschedule.
Please be patient with the staff they will be doing their best to manage the situation.
Thank you x
Owner Claire says she couldn't be more grateful to Vets4Pets Hamilton after their quick diagnosis saved the sight of six-year-old Alba.
Claire knew there was something terribly wrong with her miniature dachshund cross when she called her in from the back garden last summer and Alba ran headfirst into a closed patio door. She rushed her to the vets, where investigations led the team to diagnose her with uveitis – an eye condition which causes inflammation of the middle layer of the eye.
Claire said: "It all happened so suddenly; Alba must have heard my voice and guessed where to go. It was quite scary seeing how bad she was. We couldn't be more grateful for the team in Hamilton spotting the uveitis as quickly as they did, otherwise Alba would have gone blind within a matter of days. Their knowledge saved Alba's sight. I still can't believe it happened. It's taken months of treatments, but it's such a relief to have our girl back to being her funny, bossy self."
Vet Neil, one of the team who treated Alba, said: "Alba's pupil was really narrow and wouldn't respond to light properly, which can be a sign of uveitis. Once we had ruled out other conditions, we were able to get her to an eye specialist for ongoing treatment. She's now doing really well."
Ducky's owner Antonia was in a state of panic when she saw a fox had dug its way into the field where she keeps him – killing two of her other ducks and chickens.
Antonia was about to move her brood into their pen for the evening when she saw what had happened and noticed that Ducky had severe bite wounds under his wing. She rushed him to Vets4Pets Vets Milton Keynes for emergency surgery – and after having his wound stitched up the one-year-old duck is now making a good recovery.
Antonia said: "I was so worried. You don’t often hear of ducks recovering from fox attacks, but there is something about Ducky and the way he was so brave. I'm sure he was protecting a lady duck, as he's a bit of a romantic. It's the first time we've gone to Vets for Pets, and the team were amazing; they've done an incredible job."
Vet Becca, who treated Ducky, said: "He's a really lucky duck, as it was quite a big wound. When he first came in, he was understandably subdued and quiet but when he came back for his stitches to be taken out, he wanted to explore and tuck his head into everyone’s shoulders."
Well done to the team at Vets4Pets Guildford who've been awarded a silver level certificate for being a rabbit-friendly clinic.
After head veterinary nurse Ella noticed that more customers were bringing in rabbits the practice took a series of steps to give them as stress-free an experience as possible. Ella, who also fosters rescue dogs in her spare time, said: "There was a long list of things that we needed to prove that we did from making sure the rabbits are kept separate from other animals and not booked in at the same time as barking dogs, to providing heated kennels for those who need to stay in, and using special equipment made especially for rabbits."
Practice manager Kevin said: "All of our vets have plenty of experience with rabbits we have some real rabbit geeks here, so it was a big thing to us. There are so many good people in this world and I'm so proud to be around them."
Beautiful Bear was born deaf, so he's learned to follow his owner Lisa's visual commands.
Lisa, who shops at our Tamworth store – "it's my second home!" – got two-year-old Bear as a kitten and suspected he was deaf when he didn't respond to her voice. She had it confirmed by her vet soon after. She said: "He was very scatty, and scared of people he didn’t recognise. He wasn’t bothered by loud noises like my other cat Emily and when I came home from work he wouldn’t hear the door open.
"He's doing really well though. I try to do some sign language with him – I point at him and do a solid hand sign at him to stop. He picks up on vibrations and scents too. He meows, making a really loud chirping sound which I’ve never heard a cat do before, and he’s always rubbing his head against my legs and following me everywhere. I was advised not to let him out because he wouldn’t hear cars or other dangers, so he comes outside with me every morning to have a sniff around the garden and always comes straight back in." Bear and Lisa's other cat Emily are on Instagram as
Ten-year-old Dutch rabbit Alfie has been visiting vet Kate at Vets4pets Wolverhampton for dental treatment for the last eight years – and she says he's such a loveable character that he's become "part of the family".
He's one of the oldest rabbits treated by Kate and the team, and she says his longevity is down to the care and love he gets from his owner Tracy and her family. Kate said: "Alfie is famous in this practice – everyone knows him. We and his family are dedicated to making sure her little old man is happy. The beautiful thing about being a vet or vet nurse is you build these relationships with the owners and their pets – they become your surrogate pets."
Tracy's been keeping rabbits all her life, and says that having space and routine is key. She said: "Alfie is an old man now and has a routine. He goes into a hutch at night and is let out in the morning. He's out all day and has his favourite spots in the house. We clean him out every day and give him a lot of attention. When he was younger he would follow us around; if I was clearing a cupboard out he would be in the cupboard to help. Now he's old and wants to be warm and watch instead. I can't thank Kate and the practice enough. Kate's been fantastic with him."
Eight-year-old Winnie the Schnauzer cross is running around like a puppy again thanks to laser treatment and physiotherapy after two successful knee operations at Vets for Pets Basildon.
Worried owner Tracy brought Winnie in to the practice after she collapsed on a walk last year – and the team discovered the cruciate ligament in a knee had ruptured. She’s since had ops on two knees and is on a recovery plan led by vet physiotherapist Izzy.
Tracy said: "Winnie has had a tough year with 15 teeth removed, two cruciate ligament operations and two bouts of pancreatitis but thankfully she's hardy. She’s treated fabulously at the Basildon practice. Izzy is great with her – she totally relaxes in her hands and does little snores with her eyes open. Winnie has a new lease of life again and is running around like a puppy."
Izzy said: "When pets have surgery or injure themselves they move differently which causes them to be sore in other places. Winnie has laser therapy then a massage to help the healing process. Laser treatment is a specialist service that not enough people know about – it can help in so many ways after an operation.”
The team at Vets4Pets Cramlington say greyhound Frank was "an absolute gentleman" when he came in for some dental work.
Seven-year-old Frank was brought in by owner Harriet to get rid of some plaque which had built up and to treat a gum inflammation. Veterinary nurse Vicki said: "Frank was a very good boy and left with clean, fresh and sparkly teeth. It's so very important to get your dog's teeth checked and we advise pets to have an annual dental check. Eighty per cent of dogs over the age of three have dental disease. Prevention is much better than cure and regular checks and routine cleaning keep your pet's mouth healthier for longer and can help to prevent extensive extractions later in life. We are always happy to offer advice on maintenance and dental care at home such as teeth brushing or dental supplements."
Veterinary nurse Mel from Vets4Pets Bristol Longwell Green loves cats so much she's helped the practice make a number of improvements to give cats as stress-free an experience as possible when they're brought in.
Mel, who has an Advanced Certificate in Feline Behaviour for Veterinary Professionals, helped introduce facilities like a separate feline waiting area and cattery and the use of quiet clippers – and the practice now has a silver level certificate for being a cat-friendly clinic. She said: "I love dogs but I'm really a cat person. Cats can be misunderstood which can lead to them having quite a stressful life, so if we can make things easier for them and help people understand what cats need then everyone will be happier.
"As animal lovers there's always more to learn and understand about what makes them happy. Enrichment at the home is important for a happy cat – and as cats are naturally solitary animals if you live in a multi-cat household it's important to understand what they need. The rule is to have a resource per cat, plus one spare. So if you have two cats you should have three feeding stations, three litter trays and three scratch posts spread around the house so they have the opportunity to move around to wherever they want to go. Scratching is as natural a thing for cats to do as going out hunting is, so if they're unable to go out it's about providing the chance for them to behave as naturally as possible."
In the last 7 days we have had 16 missed appointments, this equated to a massive 4 hours of lost vet & nurse time!
Although we appreciate its not always avoidable, non-attendance and cancellations at short notice without a valid reason deprives other patients of essential medical services. As a result you may be subject to a no-show fee and future appointments requiring a pre-payment.
Inside Pets At Hom, Street Retail Park
Street
BA160HS
| Monday | 9am - 7pm |
| Tuesday | 9am - 7pm |
| Wednesday | 9am - 7pm |
| Thursday | 9am - 7pm |
| Friday | 9am - 7pm |
| Saturday | 9am - 5pm |
| Sunday | 10am - 4pm |
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Christmas is a very stressful time of year, Dr Colin is taking some well deserved down time at the in practice spa 💫 Making great use of our Pet remedy calming products, he’s feeling relaxed and invigorated 🎄
So THATS why all of our Christmas treats have been disappearing so fast! Caught in the act 🤭
The veterinary practice can be a hazardous place, especially for an elf! 🐊🎄
Results of Johans Charity Raffle in aid of his Kilimanjaro climb in Support of Vetlife! Thank you everyone who purchased tickets and to those who donated such amazing prizes, huge congratulations to the winners! In total we raised £225 from the raffle making johans total raised so far a massive £1909, only £91 short of target! 🎁 Prizes & winning number; 1st large dog toy - 125 2nd large dog toy - 417 3rd large dog toy - 94 Bottle of Cointreau - 56 Gin & Glass - 373 Love2shop voucher - 113 Tesco voucher - 366 Cinema tickets - 17 Pet photo shoot- 433 Poker set - 176 Please check your numbers, we will call the winners tomorrow to let you know the good news! Prizes can be collected from the practice in which you purchased your raffle tickets. To collect alcohol you will need to be over 18 and have ID. Thank you all so much again! Merry Christmas 🎄
WE HAVE FLOODED! Unfortunately due to the rainfall we have had to close the front of Pets at Home store as we are almost a foot deep in water and it is starting to flood through the back of the store. We believe the whole retail park is now inaccessible by car. If you have an emergency, please call us on 01458 844900 and we will advise you on the safest option.
We are running a Christmas Raffle to go towards Johans Vetlife fundraiser and have some fantastic prizes! Tickets are just 50p each and can be bought at the reception desk 🎁🎄
🔬🦠Under the microscope🦠🔬 Any guesses to what this could be 🤔🔍
Who is excited about the Euros final tomorrow?⚽️🏆 Our patients today have been making their predictions on who they think the winners will be!🏴🇮🇹
Pets at Home Street Store & Groom Room
Street Retail Park
Pets at Home Street Store & Groom Room
Street Retail Park
