21/05/2020
To all our customers,
We thank you for your patience and loyalty at this time while we have all been supporting the NHS during the Covid-19 Pandemic.
Following the Prime Minister’s recent speech and his encouragement to return to work whist adhering to social distancing measures, we have the following update:
Paws-n-Claws Pet Grooming Services has taken the decision to open their doors again and commence trading, but under very strict guidelines and social distancing measures:
• Appointments will only be taken in advance.
• Only one customer will be allowed to drop their pet at any one time.
• Strict appointment times MUST be adhered to. We ask you to be prompt so please do not arrive too early or late, otherwise you may be asked to rebook.
• Hand sanitiser and antiseptic spray will be available and we would encourage you to sanitise your hands and our entrance handle on arrival and departure.
• On arrival, please take your lead and collar from your dog and fit on the slip lead provided. This will be located just behind the entrance gate.
• Please ensure you take the collar and lead away with you.
• We feel this is the safest measure for both of us at this time and this follows the national guidelines.
• We will call you 30 minutes prior to your dog being ready for collection. Please arrive promptly, and call us on the number we provide on your arrival.
• On collection of your dog please follow the same procedure, where you will be met, and your dog handed back to you at a safe distance.
• Payment to be made in advance, or at least before collection of your pet by BACS or PayPal to limit the amount of possible human contact.
• Contactless card payments can be made, but only for those not using online banking payments or PayPal.
• Cash will only be accepted in extreme circumstances where a ziplock wallet will be provided. Exact value of payment only will be taken. NO CHANGE WILL BE GIVEN.
• Unfortunately, at this moment in time we will be unable to offer just a nail clipping service or any service without bathing.
• If you are unable to walk to the salon as we strongly advise, please only attend your appointment in conjunction with a government approved necessary journey.
• If you are showing any symptoms of Covid-19 or have been in contact with anyone showing symptoms or confirmed to have Coronavirus in the past 14 days please DO NOT attend your appointment or ask anyone else to drop your dog off for your appointment !
• Please keep to these guidelines, so we can carry on grooming your pets, keeping them clean, healthy and happy, and we thank you for being so patient with us. Our first priority has always been the public’s safety and protecting our NHS.
If you would like to arrange an appointment, please get in touch:
Louise
Tel: 07900 496080
or
Email: [email protected]