17/03/2020
COVID 19 UPDATE!
After the Governments press release yesterday, I wanted to let my customers know my plans for the business. As it stands, I plan to keep the salon open for as long as possible. Both Hannah and myself are currently healthy with no symptoms of the virus. I am a very small business, and if I were to close now, it would be a significant blow financially. Obviously, if I develop symptoms, I will close temporarily whilst I isolate for the required 14 days. If Hannah develops symptoms and needs to isolate, I will continue to work, but may need to rearrange some appointments.
Whilst getting your dog groomed is not essential, I know that many of you will not want to miss your appointments. I just ask that if you, or anyone in your home, are displaying symptoms, please follow the Government advice and self isolate for 14 days, and contact me to arrange another date.
I understand that some of you may fall into the “At Risk” category, and will not want to attend your appointment at this time. If this is the case, please let me know ASAP so I can cancel your appointments accordingly. As per my Terms of Business (a full copy of which can be found on my website www.caninestylingstudio.co.uk), I require 24 hours notice for Cancellations. Late notice of Cancellations may incur a Penalty Charge, starting at £10 per dog. I will not be able to rebook your appointment until a Penalty Charge has been paid.
I will be disinfecting the salon daily, and ask that when you arrive, use your elbow to open and close the door if possible, and pass your dog to me on their lead, so as to limit contact. Unfortunately I don’t have a card machine, but if you would prefer to make payments electronically, please ask prior to your appt and I can provide my business bank details for you to make an online banking payment (which needs to be done before collecting your dog).
This is a fast changing and unprecedented situation, so things may alter over the next few weeks. But I will keep you updated if and when any changes happen.
I hope you all stay safe and healthy during this difficult time. Please feel free to call or text me if you have any queries on 07871529506.
Many Thanks
Gemma