09/11/2025
A post I didn't want to write, but feel like I need to.
Who remembers the drama around THAT other brand (let's call them PhoneyJet) who liked the look of our Micro-E shower so much that they made one that looked almost identical, marketed the sh*t out of it with OUR photos that they stole... and sold them all over the world. And then had a massive backlash cos they didn't send many out and their products didn't work as advertised etc.
And then everyone got MAD 😡 at them...
And then... everyone got mad at us... thinking we are connected to The Phoney Ones.
Well, it is STILL really adversely affecting our business and I need to make it clear, one more time that:
WE ARE NOT, AND NEVER HAVE BEEN, AFFILIATED WITH PONYJET (NOW RENAMED PETJET).
THE ONLY INTERACTION WE HAVE EVER HAD WITH THEM WAS WHEN THEY LAUNCHED AN IDENTICAL LOOKING SHOWER, A MATTER OF WEEKS AFTER OUR LAUNCH OF OUR NEW ONE. AND THEY STOLE OUR PHOTOS TO MARKET THEIR COPY-CAT PRODUCT.
Our photographer successfully claimed for copyright infringement for the photo theft.
And from that point onwards, our little family business has been tainted.
Every post/reel we do with our Micro-E Shower is bombarded with angry comments, calling us scammers, people from all over the world angrily commenting about stolen money/awful products etc. None of these people are OUR customers. And it looks SO bad on OUR social media.
And now, we're away with our stand at a show and have people coming up to us, saying the same, to our faces.
We had nothing to do with the other showers. We designed and made our own ones - we can't be held responsible for any copies. We hold ours in stock in the UK 🇬🇧 and send them out on 48 hour delivery. So any comments saying anything else are not talking about a Hippo Shower.
We have spent 9 years building a reputation for 5 star customer service - and it's soul destroying to not only have it shattered by another company but for that company to be the one who copied us is utterly heartbreaking.
So please, if you read this, know that we are Hippo. We are the little Hippo family. Mr and Mrs Hippo and the little Hippos. We are based in Holbeach, Lincolnshire. And we're LOVELY.
We have got amazing customer service. We are always contactable (send us a message or email if you need us, comments can get lost).
We have changed our design of the Micro-E showers a little bit to make it more 'us' (we have blue fronts on the electric showers now - and pink on the limited edition Redwings charity ones).
Below is our logo. If it doesn't have a Hippo on it, we didn't make it.
We do NOT make showers for anyone else.
Over and out. Please don't make me bring this up again. Ooh maybe I'll do it as a pinned post. That might help?
TeamHippo ###
