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Monday 8am - 6:30pm Tuesday 8am - 6:30pm Wednesday 8am - 6:30pm Thursday 8am - 6:30pm Friday 8am - 6:30pm Saturday 8:30am - 2am

387 Veterinary Centre

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Walsall
387 Veterinary Centre

Independent small animal multi-award winning veterinary practice on the A34 in Great Wyrley, also co Petplan Practice of The Year 2017
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16/09/2024

387 VETS IS DOG FRIENDLY ACCREDITED

We are super excited to announce that 387 Veterinary Centre is now an accredited Dog Friendly Clinic! The scheme, run by The Dogs Trust and British Veterinary Behaviour Association, was set up to help vet practices better care for the emotional and behavioural needs of dogs on vet visits. It encourages practices to work on minimising canine stress and maximising canine wellbeing, not just in the waiting room but also in consults rooms and other clinical areas.

Our team have carried out lots of training around recognition and management of canine stress and anxiety. And we’ve introduced lots of new initiatives in practice too. These include mats your canine can rest on in the waiting room; towels you can borrow if your dog has been caught in a downpour on the way in; a canine retail area full of carefully selected toys and accessories for behavioural and emotional enrichment; dog water bowls set at a variety of heights; lots of treats jars; and the use of Lickimats® in consultations to reduce canine anxiety and reinforce positive experience. Check out these gorgeous pups who are loving the Lickimat® experience!

There are lots of things owners can do too to help make vet visits successful, from bringing puppies in to socialisation and habituation appointments, to avoiding your dog having too many sensory experiences on the way to a veterinary appointment which can make them over-excited or feel overwhelmed. Ask us for a copy of our handout ‘Reducing canine stress on visits to the vets’ when you are next in!

11/09/2024

PHONES ARE WORKING

We’re pleased to let you know our phone system is now back up and running. Thank you for your patience while the network issue was being fixed.

11/09/2024

PHONE ISSUE

There has been a major outage of our phone network which means our phone system and internet access is currently down. Huge apologies for any inconvenience. Engineers are working to fix the issue as quickly as they can. In the meantime, if you need to contact us, please use our PetsApp messaging facility. If you have not yet downloaded the app you can chat with us directly using the chat box on our website. We will let you know when we are back up and running as normal. Thank you for bearing with us.

02/09/2024

RCVS ASSESSMENT THIS WEDNESDAY

Many of you who have been into practice over the last month will have been invited to complete a customer satisfaction survey for our governing body, The Royal College of Veterinary Surgeons (RCVS). Huge thanks to those of you who have participated. Your responses form contributing evidence towards our application for an additional RCVS Client Service Award. We have already submitted a large bank of evidence for review. On Wednesday, we have site visit from an official assessor who will be coming in to chat to team and see our practices and protocols first hand. We are keeping all fingers and toes crossed for a great result!

Additional RCVS Awards allow any practice accredited through the RCVS Practice Standards Scheme to demonstrate how their practice excels in specialist areas. There are 9 additional awards. We are currently applying for Client Service and Team and Professional Responsibility.

The Practice Standards Scheme is a great initiative to help teams run veterinary practices to the highest standards of veterinary care. Choosing an RCVS-accredited practice for your pet gives you the reassurance that your furry friend is in great hands. RCVS practices are rigorously assessed every 4 years to ensure standards are maintained. 387 Veterinary Centre has been an RCVS accredited practice since 2009.

These two additional RCVS awards will enable us to show our governing body how much we’ve invested in our service provision, clinical excellence, team training and customer care over and above their standard framework recommendations.

We promise to keep you posted on how we get on!

30/08/2024

HAPPY FRIDAY!

Here’s a lovely feel good post to set you up for the weekend! This is gorgeous Max and Milo who came in to see us for castration. There were so snuggly together we just had to take some pics! Totally adorable best pals and keeping extra cosy with doggy cuddles!

27/08/2024

TASTY SEASONAL HAZARD

Maggie came in to see us as her owner suspected she had eaten a plum that had fallen into the garden from the neighbour’s tree and was anxious about the plum stone. As Maggie had potentially ingested the plum the day before, we scanned her to see if there was any evidence of seasonal snacking. Sure enough, the plum stone showed up nice and clearly on the scan. We gave poor Maggie something to make her sick and out came a 3.5cm long plum stone! Even though she didn’t think it at the time, it was lucky for Maggie that the stone emerged so easily as, had it become lodged, she would have needed surgery.

Do watch out for windfalls in the garden as eating plums and greengages can lead to problems further down the line for pets. Wasps are also partial to over-ripe fruit, and now we’re also coming into apple season, there will be more about to catch out unsuspecting inquisitive noses and paws.

If your pet is stung on the face, and especially in the mouth, please ring for veterinary advice immediately as swelling can restrict breathing and be dangerous for our four legged friends.

24/08/2024

HAPPY BANK HOLIDAY WEEKEND!

We hope you and your pets have a happy, healthy long weekend wherever you may be and whatever you may be planning.

Both 387 Vets and The West Midlands Cat Clinic will be closed on Bank Holiday Monday. If you need to see a vet urgently when we’re closed, please continue to phone the practice and follow the answer machine instructions.

If you have a non urgent query, check out the advice pages on our websites for lots of guidance and support. All our registered clients also have access to our complimentary VidiVet facility - a 24/7 vet-led triaging service. You should have a PetsApp message or e-mail from us detailing how to set this up if you haven’t already. Great for checking if your pet needs to see a vet and how urgently.

We’re open as normal on Tuesday morning. Have a great weekend and fingers crossed the sun shines!

20/08/2024

NATIONAL WINNERS!

Big congratulations to our Registered Veterinary Nurses Renée and Paige who have won a Yumove competition to design a noticeboard about combatting itchy skin. Their entry was chosen over all others in the country and a Yumove representative came in to practice last week to present them with their prize of a £200 shopping voucher. Fantastic stuff and very well deserved. Do come and check out the noticeboard when you are next in practice, especially if your pet suffers from itchy skin!

08/08/2024

HAPPY INTERNATIONAL CAT DAY!

It’s here! International Cat Day is recognised every year on 8th August and this year the theme is ‘Celebrating Cats’ – no better reason to take some time out today to lavish extra attention on your favourite feline! It’s also the perfect day to spend a few moments considering how our cats make life that little bit better, whether it be through companionship, how they make us smile, the joy of hearing them purr or simply how cute they look when they are all curled up sleeping!

The charity International Cat Care, custodians of the event, are championing the day to bring cat advocates together to share their love of cats. We’d love to hear what you most love about your feline friend!

05/08/2024

SAVE THE DATE!

Cancel all plans for Thursday! If you don’t, your cat might cancel them for you! International Cat Day is held on 8th August and for 2024 the theme is ‘Celebrating Cats’. The charity International Cat Care, custodians of the annual event, are asking anyone with an appreciation for cats to take some time out this Thursday to celebrate the feline species and the unique bond we have with them.

Click on the link below to find out more about International Cat Day and to see how International Cat Care celebrate and champion cats worldwide all year round with great advice and support.

https://icatcare.org/international-cat-day/

29/07/2024

GOOD LUCK AMY!

We very sadly said goodbye to our student nurse Amy Mothershaw on Friday. Amy has been with 387 Vets and The West Midlands Cat Clinic since 2021. We remember carrying out her interview on zoom, back in the days when we weren’t allowed to admit clients into practice. Amy has spent the last three years working on her Level 3 Veterinary Nursing Diploma, spending one day a week at college whilst working at the practice. We have loved watching her skills develop and she has excelled in all her qualification exams to date. Just the final practical exam results to come but we have no doubt that Amy will have aced them! Thank you very much for all your hard work during your apprenticeship with us, Amy. We wish you happiness and success in your new job, and look forward to hearing all about your first position as a Registered Veterinary Nurse!

22/07/2024

CONGRATULATIONS!

Huge congratulations to our RVN Sharon’s husband Mark who completed a 150 mile circular cycle ride at the weekend in aid of Kats Cradle. Mark cycled from Willenhall to The Horseshoe Pass in Denbighshire with colleagues from The Walsall Roads Cycling Club to help raise money for the Coven based charity. Kats Cradle bring feline strays and re-homes to our practice for general health care and emergency treatment.

Thank you so much Mark for all the training and preparation that went into your fundraising cycle and not least for the event itself. We’re glad the sun shone for you and that the conditions were kind.

If you would like to donate, it’s not too late! Click on the link below to access Mark’s just giving page to help support local cats in shelter waiting for their new forever homes.

https://www.justgiving.com/crowdfunding/mark-carter-777

17/07/2024

EPIC FUNDRAISER

Most of you will know our RVN Sharon, either through her nursing activity or her role managing pet insurance claims for the practice. This weekend, Sharon’s husband Mark will be taking to his bike to complete a gruelling 150 mile cycle ride to raise money for Kats Cradle rescue. The Coven-based charity is a regular visitor to the practice, bringing in feline strays and re-homes from across Staffordshire and the West Midlands for routine health care and emergency treatment.

A member of the Walsall Roads Cycling Club, Mark will be completing a circular route from Willenhall to The Horseshoe Pass in Denbighshire. We are keeping our fingers crossed for good cycling conditions and a safe journey.

If you would like to support Mark, we’d be incredibly grateful. Click on the link below to access Mark’s Just Giving page, or scan the QR code. Huge thanks in advance. Updates on Mark’s event to follow!

https://www.justgiving.com/crowdfunding/mark-carter-777

16/07/2024

PHONES ISSUE

Apologies if you are trying to get hold of us by phone. There has been a major service outage with our provider and technicians are currently working to fix the problem. We hope the issue will be resolved soon.

If you need to get in touch with us while our phones are down, we are contactable via our PetApp messaging facility. If you have not yet downloaded the App, you can message us using the chat box on our website and we'll get back to you as soon as we can.

Many thanks for your patience.

14/07/2024

WINNERS!

It’s a big day of competition results today, not least who won the ‘How many dog biscuits in the jar?’ competition from our stand at yesterday’s Chez Fest! For all of you desperate to know just how many biscuits we did actually squeeze into a medium sized glass jar, the answer was an impressive 517!

A huge thank you to everyone who took part. Congratulations go to Dave Bradley who wins an interactive slow feeder, a Licki Mat boredom buster and packet of treats for dogs with a brilliant guess of 513, just 4 biscuits away from being spot on. And congratulations too to Sue Mead who wins our equivalent cat package. We hope your pets like their goodies. Please pop in to the practice to collect!

13/07/2024

COME AND SAY HI!

Chez Fest is in full swing and the sun is out! If you are at a loose end pop down and say hi! The event at Cheslyn Hay Park off Rosemary Road runs until 5pm. We have dog treats, sweets for owners, goodie bags and we’re running a competition to win a slow pet feeder, a stress and boredom relieving licki mat and a packet of treats. We’re loving chatting to pet owners and giving love and cuddles to lots of dogs!

10/07/2024

SEE US AT CHEZ FEST THIS SATURDAY!

We're super excited to be part of Chez Fest this Saturday in Cheslyn Hay Park. The event is being organised by Cheslyn Hay & Great Wyrley Running Club to help promote health and wellbeing locally. Come along between 11am and 5pm for a variety of fun activities and entertainment and to have the opportunity to chat to exhibitors and stall holders at the Rosemary Road site. We'll be there championing pet health and wellbeing and will be sharing top tips on how to minimise feline and canine stress on visits to the vets. Please do come and say hello as we'd love to see you. We'll have doggy treats for any canine companions attending the event!

05/07/2024

RACHAEL TEACHES AT ISFM CONGRESS

We were super excited when our Registered Veterinary Nurse Rachael was asked by the International Society of Feline Medicine (ISFM) to take part in their European Congress in Malta. Working alongside two ISFM nurses, Rachael helped run the ISFM practical masterclass, talking about and demonstrating cat friendly interactions for positive outcomes in vet practice, to help train delegates in minimising feline stress. We are so proud of you Rachael. What an amazing honour and testament to your great knowledge and huge passion for cats.

02/07/2024

GORGEOUS GREAT DANE

We were delighted to meet Dottie for the first time in practice yesterday. Can you believe this beautiful harlequin pup is only 10 weeks old?! She is absolutely adorable, super gentle and soft and was giving kisses in her consult. Here is a photo of her with mum, but our practice manager Rachel couldn’t resist having a cuddle too! Dottie is currently 15kg. We can’t wait to see how much she’s grown when she is next in!

28/06/2024

LIFESAVING TREATMENT FOR BILLY

This is beautiful one year old Billy who came to see us back in November as he was very lethargic, wasn’t keen to be handled, was thin and wasn’t putting on weight. We were concerned that Billy was suffering from feline infectious peritonitis (FIP) which tests subsequently confirmed.

Without treatment, FIP is very sadly fatal. It’s not common, but is caused by feline coronavirus (no link to C-19 and not contractable by humans) which many cats do have. Most remain healthy despite having feline coronavirus or may have mild tummy issues such as diarrhoea. In a small number of cases, however, feline coronavirus will develop into FIP. Cats of any age or breed can be affected, but the condition is more likely to occur in cats under 2 years old, in felines that have recently experienced a stressful event, in cats that have been kept with lots of other cats, and in pedigree breeds.

Until recently, there was no treatment for FIP. However, a new anti-viral medication now enables cats, in most cases, to make a full recovery. We started Billy on the anti-viral treatment and within days his owner reported he seemed brighter and was eating. Within a week he was much more comfortable and had a great appetite, and within a month his owner reported he was back to normal behaviours. It’s not a quick fix as medication has to be given over a significantly sustained period, but in Billy’s case the meds were a lifesaver. We are delighted that Billy is back in great health and living his best life again. Here he is chilling out in the cat climbing cube in one of our West Midlands Cat Clinic vet consult room!

25/06/2024

SUMMER'S HERE!

It's finally looking like summer has arrived! Check out our latest newsletter for tips on how to keep pets safe this season. You'll also find lots of team and practice news updates and photos. Happy reading!

https://387vets.com/summers-here/

24/06/2024

FLYSTRIKE ALERT

With the warmer weather, please be especially vigilant if you have pet rabbits as flystrike is more prevalent in the summer months.

Flystrike is when flies lay eggs on your rabbit, the eggs hatch into maggots and then eat into your rabbit’s flesh. It can happen very quickly – within 24 hours – and can quickly cause death.

This photo shows maggots from a case we had in practice. The maggots were so active you could see the sawdust moving about on the consulting room table as they wriggled in search of food.

Flies are attracted to soiled fur and dirty bedding. To help prevent flystrike, The Rabbit Welfare Association and Fund (RWAF) recommend checking rabbits' bottoms for signs of fly strike at least twice daily in summer months, cleaning away any urine or faeces from bottoms and drying the area. Bear in mind that if your rabbit is a little overweight, they may not be able to clean themselves as effectively. If your rabbit suffers from arthritis, ask us about treatment to reduce discomfort and improve mobility.

It’s important to ensure your rabbit’s environment is kept clean so any dirty litter or bedding should be removed. If your rabbit’s poo is unusually runny, please give us a call for advice as not only is runny poo more likely to attract flies but your rabbit may need a change in diet.

If you suspect your rabbit is suffering from flystrike, it’s vital you seek veterinary help immediately as, not only is the condition painful and distressing, but pets can deteriorate rapidly.

For more information about flystrike, click on the following link to visit RWAF’s website:

https://rabbitwelfare.co.uk/flystrike-in-rabbits/

21/06/2024

NEW DOGGY RETAIL AREA!

We’re really excited to announce the launch of a new canine-friendly-product retail area in our 387 Vets waiting room. Having had Gold Cat Friendly Clinic Status with the International Society of Feline Medicine since 2016, we are currently working towards new Dog Friendly Clinic Accreditation with The Dogs Trust to help support canine wellbeing on visits to the vets. Our new retail area is designed to support canine wellbeing on a wider level. All enrichment products have been carefully sourced to satisfy normal canine behaviours, to reduce stress and anxiety, to engage dogs and reduce boredom, to stop food gulping or to provide entertainment – or satisfy a combination of these. There’s information next to all items to better understand which products do what. Please do have a look when you are next in! Our team are already planning what to buy to treat their pets!

19/06/2024

WELCOME TO JEN JEN!

With our building extension work speeding ahead and our second sterile operating theatre and separate dental operating suite taking shape, we’re delighted that vet Jennifer Yu has joined the practice as our team continues to grow too! Jen Jen graduated from Glasgow University in 2022 with honours in her veterinary degree and has since been working in a mixed animal practice in Newcastle-Upon Tyne. Whilst around 15% of activity was farm and equine-based, most was companion animal-focused, and with Jen Jen being an active part of the practice’s out of hours rota, she gained much emergency experience in addition to undertaking a wide range of routine and non-emergency consults and surgeries. With much academic accolade from her first degree in the USA, and being included on the University of Glasgow’s Head of College Scholars’ list at vet school, Jen Jen is excited to keep exploring new learning opportunities here with us. We’re equally excited to support her and to welcome her to the 387 team!

13/06/2024

INCREASING OUR LAP SPAY CAPACITY

We’ve performed 110 lap spays at 387 Vets since we first started offering the procedure last year. With lap spays now accounting for over 70% of our female neuterings, we’re training more vets to be able to carry out the procedure so that we can offer greater availability of lap spay appointments. This is Sam coaching Olga. Key hole surgery is very different to normal operating as you do everything by watching what’s going on inside the patient on a screen!

Laparoscopic spays involve less trauma than normal spays which means recovery time is quicker and less post op pain relief is required. Dogs can get back to off lead exercising just 48 hours post-op. Particularly useful if you have a very bouncy dog! To find out more about lap spays, visit https://387vets.com/facilities/ or give us a ring on 01922 411755 to speak to one of our team.

07/06/2024

INVESTORS IN PEOPLE CELEBRATION

It’s been a busy week in practice! Our directors Hamish and Rachel were in Leicester on Wednesday to attend a networking and lunch event to celebrate the achievements of recently accredited organisations in the central England area. As well as listening to inspiring case study presentations from businesses with We Invest in People, We Invest in Wellbeing and We Invest in Apprentices accreditations, attendees were able to meet the team behind the Investors in People standard. Here are Hamish and Rachel receiving their ‘We Invest in People’ platinum award from the company’s CEO Paul Devoy.

‘Investors in People’ is all about helping businesses to make work better. We look forward to continuing to invest in team culture and workplace to keep on making work better for everyone at 387 Vets and The West Midlands Cat Clinic.

06/06/2024

HELLO FROM BVA LIVE!

A big shout out to our 3 vets and 3 vet nurses attending the British Veterinary Association's ‘BVA Live’ at the NEC in Birmingham today and tomorrow. The vet congress gives attendees the opportunity to hear world class speakers sharing their knowledge and expertise, engage in thought-provoking discussion around trending topics, network with other veterinary professionals and find out what’s new and improved in the veterinary world. And it’s right on our doorstep! We can’t wait to hear what golden nuggets of learning the team have picked up to help us keep improving what we do!

04/06/2024

DON'T FORGET!

A big thank you to beautiful Maine C**n Arlo – relaxing here in our West Midlands Cat Clinic - for helping us to flag up a reminder about the deadline for cats in England to be microchipped. By 10th June – next week – cats over 20 weeks old must be microchipped and their details registered on a database or their owners could face a hefty fine.

If you cat isn’t already chipped like Arlo, give us a ring on 01922 411755 to book your feline friend in for a microchipping appointment. If your cat is already chipped, it’s worth checking that your registered details are up to date.

31/05/2024

NURSING TEAM GROWS!

We’re delighted to welcome Registered Veterinary Nurses Mia Williams and Katie Feeney to 387 Vets & The West Midlands Cat Clinic, taking our qualified nursing team to a new grand total of nine.

Mia joined us in March, and will be a familiar face to many of you already. Graduating from Myerscough College near Preston with a veterinary nursing degree last year, Mia came to the West Midlands to take up an RVN position at a companion animal practice and we’re delighted she’s decided to stay in the area to join our team. As well as being involved in a full range of nursing responsibilities in previous practice, Mia was shortlisted for a Royal College of Veterinary Surgeons (RCVS) Knowledge Award in their Quality Improvement Category for a significant event audit and root cause analysis submission. She’s excitingly been deemed ‘one to watch’ by the RCVS. Mia particularly loves consulting, has a real passion for small furries and is motivated by new learning. We look forward to Mia helping us continue to improve our services to clients and pets.

Katie has been at 387 Vets for just shy of a month, but it already feels as though she’s a long standing member of our nursing team. A fellow 2023 veterinary nursing degree graduate, though from Harper Adams University in Shropshire, Katie has 7 years’ experience in a range of animal care roles, including farm as well as small animal work. Katie covered all areas of nursing responsibility on a daily basis in her first graduate post, and being passionate about patient care and wellbeing, was the force behind her practice becoming an ISFM silver-accredited Cat Friendly Clinic. Needless to say, she is particularly excited to be able to run feline nurse clinics in our cat-dedicated site. Our qualified nurse Paige was Katie’s Clinical Coach before Paige moved practices, and highly recommended Katie for her nursing skills, her hard work and professional dedication. We’re delighted that Katie and Paige are now back working together, but this time as fellow Registered Veterinary Nurses!

Address

387 Walsall Road, Great Wyrley
Walsall
WS66DP

Opening Hours

Monday	8am - 6:30pm
Tuesday	8am - 6:30pm
Wednesday	8am - 6:30pm
Thursday	8am - 6:30pm
Friday	8am - 6:30pm
Saturday	8:30am - 2am

Telephone

+441922411755

Website

http://www.387vets.com/

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Videos

The Best of Walsall have been to visit the team at 387 Veterinary Centre and The West Midlands Cat Clinic to take a look behind the scenes . . . To contact the practice, call us on 01922 411755 Find us at 387 Walsall Rd, Great Wyrley, Walsall, WS6 6DP

PANTO STAR IN TRAINING! We were really excited to welcome Doreen Tipton, ’Queen of the Black Country’, to our West Midlands Cat Clinic a couple of weeks ago, in training for Christmas panto! Doreen is starring as the cat in the Birmingham Hippodrome’s Dick Whittington and came to get some top tips on how to get into character. Check out the Hippodrome’s video to see how she got on! Could this be the start of our clinical director Hamish’s career in panto? Maybe next year!

Feeding a rescue puppy

CELEBRATING NATIONAL RESCUE DOG DAY 20th May is National Rescue Dog Day, a day for raising awareness about the amazing rescue dogs that are in shelters waiting for a new forever home. Many rescue dogs will have overcome huge obstacles, but can still offer unconditional love, joy and companionship to their lucky new owners. In recognition of today, we thought we’d share the story of our Registered Veterinary Nurse Renée’s rescue dog Jam. Jam was brought into Renée’s previous practice as an abandoned puppy. The team estimated he was probably only about 2 days old. He wasn’t feeding, was incredibly weak and it was touch and go as to whether he would survive, but Renée volunteered to nurse and feed him to see if he would pull through. Initially, Jam wasn’t interested in feeding. He was given treatment to stave off infection, and had to be injected with fluid three times a day under the skin to keep him hydrated as he was too tiny for a catheter to be placed in his leg. By day three of fluid treatment, Renée was delighted to see Jam really improve and start to nuzzle and bumble around as you would expect a new born puppy to, and it was at this stage that Renée was finally able to milk-feed him with a tiny syringe. Just a day later he was able to move on to bottle feeding, and here is Jam having his dinner at around 12 days old! Despite a lapse in his progress at around 2 weeks of age, Jam continued to rally amazingly. He now 4 and half years old, 25 kg and a beloved member of Renée’s household. Renée loves the fact he’s a real character, he makes her laugh and she’s never known a dog quite like him! We’d love to see pictures of your rescue dogs and for you to tell us what you particularly love about your own four-legged rescue friends!