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Monday 8am - 6:30pm Tuesday 8am - 6:30pm Wednesday 8am - 6:30pm Thursday 8am - 6:30pm Friday 8am - 6:30pm Saturday 8:30am - 2am

387 Veterinary Centre, 387 Walsall Road, Great Wyrley, Walsall (2025)

24/12/2024

HAPPY CHRISTMAS!

Just one more sleep to go! The team at 387 Vets and The West Midlands Cat Clinic would like to wish you and your four legged friends a very happy Christmas! We hope Santa is good to you all!

23/12/2024

FESTIVE OPENING HOURS AT 387 VETS

It’s hard to believe Christmas is only a couple of days away! Here is our Lead Nurse Cody getting into the Christmas spirit with her festive-themed theatre cap! Look out for some of our team sporting reindeer antlers if you’re popping in during the next couple of days!

387 Veterinary Centre will be open tomorrow (Christmas Eve) until 2pm, at which point the practice will close until 8am on 27th December. We’re then open as normal until New Year’s Eve when we’ll once again have an early finish ahead of the New Year’s Day which we also all take as holiday. Normal service resumes completely from 2nd January 2025!

If you have any concerns about your pet’s health while we are closed, all clients have free access to Vidivet, a 24/7 service offering triage advice from a qualified vet. Great if you have any meds queries or if you are unsure whether your pet needs to see a vet urgently. Check out communications from the practice for information on how to access if you haven’t already downloaded the app. Our Advice 24/7 page on our website provides lots of additional information on assessing your pet’s health:

https://387vets.com/advice247/

We hope your pets have a very happy and healthy Christmas. However, if you do have a pet emergency, please continue to call the practice on 01922 411755 and follow the answer machine instructions.

20/12/2024

ALL SET FOR COLD WEATHER!

This is fabulous Dairylea who came in to see us in what must be one of the most striking doggy coats we’ve seen this winter! We love it! As temperatures are starting to feel much more wintery, many dogs will benefit from an extra layer while they are out and about, especially if they are short-coated breeds like whippets, or if your dog is more senior in age as cold weather can exacerbate any joint pain.

There are lots of other things we can do in the winter months to keep our furry companions happy and healthy. Click on the link below to read our latest newsletter’s winter watch tips!

https://387vets.com/wp-content/uploads/2024/12/32527-A750.pdf

18/12/2024

IT'S DEFINITELY REALLY NEARLY CHRISTMAS!

A huge thank you to our Operations Manager Jo who has made us a beautiful Christmas cake, as she does every year, for the 387 team to tuck into in the final week’s lead up to the big day. Needless to say, the cake no longer looks like this but has already been partially sliced! We wonder whether it will last the duration before we close for Christmas and Boxing Day!

13/12/2024

HAPPY FRIDAY!

If you are feeling bogged down by Christmas preparations or if it’s feeling like a long day at work, this little puppy will make you smile! Meet 4 month old cavapoo Ralphie who came in to see Paige for a weight check. Such an adorable happy chappy. Look at that waggy tail!

11/12/2024

WE'RE BACK!

We are now all back from our first ever off-site whole team training event! Thank you very much for bearing with us while the practice was closed between 10am and 3pm today to facilitate this. A huge shout out to Gemma from Vet Dynamics, who ran the session on team profiling and communication and how we can best utilise our individual strengths. A great learning event, and we look forward to putting our training into practice in the coming weeks and months.

10/12/2024

REMINDER - CHANGE TO OPENING HOURS TOMORROW

Following our post at the end of last week, this is a reminder that we'll be closed to clients tomorrow (Wednesday 11th December) between 10am and 3pm for whole team training.

If your pet has a life-threatening emergency at this time, please continue to call us on 01922 411755 and follow the recorded instructions.

If you are unsure whether your pet needs to see a vet, or have a general query about your pet’s health, please do make use of our VidiVet triaging service, free to all our clients, for prompt 24/7 advice from a vet. Check e-mail and PetsApp communications from us on how to access if you haven’t already downloaded the app.

We'll be open as normal from 3pm, and will respond to any PetsApp messages on our return from our off-site training.

06/12/2024

KISSES!

This is gorgeous Newfoundland Maverick who was in to see us yesterday. Our practice manager Rachel took the opportunity to give the 2 years old lots of cuddles. This is a photo of Maverick and Rachel posing for the camera, and then a photo seconds later after Maverick had given her a big kiss!

05/12/2024

ADVANCE NOTICE RE WEDNESDAY 11TH DECEMBER

We wanted to give you a heads up that the practice will be closed between 10am and 3pm on Wednesday 11th December for whole team training. This means that we won’t be open for appointments, to answer queries or for meds or food collection.

If your pet has a life-threatening emergency while we are in training, please continue to call us on 01922 411755 and follow the recorded instructions. If you are unsure whether your pet needs to see a vet, or have a general query about your pet’s health, do make use of our VidiVet triaging service, free to all our clients, for prompt 24/7 advice from a vet. Check e-mail and PetsApp communications from us on how to access if you haven’t already downloaded the app. We will respond to any PetsApp messages on our return.

Wednesday’s training is all around team work and communication. We look forward to bringing new learning back into practice so that we can continue to improve our service to you and your pets.

03/12/2024

READ IT HERE FIRST!

Our Winter newsletter is now available online. Read it here first before our printed copies arrive in practice! Find out about new nurse clinics we’re running from January 2025, read up on our recent awards and what’s next in the pipeline for the practice, learn about our commitment to the environment and see behind the scenes of our new build upstairs!

https://387vets.com/read-it-here-first/

02/12/2024

HELPING LOCAL PETS IN SHELTER THIS CHRISTMAS

As many of you know, every year we run a ‘Give a Pet a Christmas Dinner’ campaign to collect food and accessories for local cats and dogs in shelter. As it’s December, our 2024 Christmas collection is now live!

We’re collecting wet and dry pet food, treats, bedding, leads, collars, toys, feeding and water bowls – essentially anything that would be of benefit to pets less fortunate than our own this Christmas. We have a collection point on the ramp leading up to 387 Vets reception, and we also have a festive collection box in the foyer to the West Midlands Cat Clinic. The campaign runs right up until 31st December, and in January, we’ll distribute donations between local pet charities.

A huge thank you in advance for your kindness and generosity. Last year we collected over 100kg of dry food and over 500 sachets and tins of wet food, not to mention heaps of accessories to make life better for pets waiting for their new forever homes. Incredible! Let’s see if we beat that this year!

27/11/2024

CHRISTMAS CHOCOLATE ALERT!

With December starting this weekend and the Christmas lights going up, it’s a good time to drop in an early reminder about keeping Christmas chocolate out of pets’ reach. Avoid leaving chocolate gifts wrapped under the tree, keep chocolate advent calendars on a shelf and avoid sending chocolate through the post for letterbox delivery to households with pets. This is poor Milo who managed to locate some chocolate and helped himself! Quick action meant we could make him sick to eject the toxins before fully digested.

Chocolate contains theobromine which is poisonous to dogs and can cause many unpleasant reactions including diarrhoea, vomiting, excessive panting and urination, a racing heart and in serious cases, muscle tremors and seizures. The darker the chocolate, the more toxic it is.

There are lots of other festive human treats that are dangerous for our pets including any form of grape or raisin, so keep mince pies and Christmas cake above nose level! Sweetcorn kernels and bones from cooked joints can cause blockages, so dispose of in a lidded bin.

If in doubt as to whether something your pet has eaten poses a danger to them do give us a call on 01922 411755. You can also check out the poisons guide on our Advice 27/7 page. All our registered clients also have access to our VidiVet service for free veterinary support around the clock. See the link below for information on how to access both services.

https://387vets.com/advice247/

22/11/2024

MUCH APPRECIATED KINDNESS FOR CANCER PATIENT

November is Pet Cancer Awareness Month. The British Small Animal Veterinary Association report that it’s estimated 1 in 4 dogs and 1 in 5 cats will be diagnosed with cancer in their lifetime. Indicators can include appearance of an obvious lump, lameness, weight loss, loss of appetite, exhaustion and a general lack of energy.

If cancer is diagnosed and caught early, in many cases, effective treatment plans can be put in place to help support quality of life and give valuable extra time together. Did you know that, just as in humans, there are a wide variety of cancer treatment options available to pets including surgery, chemotherapy, immunotherapy and radiography and that many treatments can be administered in practice and do not necessarily require your pet to attend a specialist referral centre?

One of our patients currently undergoing cancer treatment has been struggling with eating and putting on weight. We contacted our Hills food rep with a query about their On Care Nourish and Support wet food which is specifically designed to help poorly pets with weight gain and body condition maintenance. Emily checked out stock and sent us 6 trays of the wet food to pass on to our patient’s owner, free of charge. An incredibly kind gesture for cancer awareness month.

If you are worried about an unusual lump or that your pet doesn’t seem themselves, please do get them checked with a vet. In many cases, the outcome won’t be cancer-related and we can look at treating what is wrong to improve your pet’s health. However, if it is cancer, we can support you and work together to help give your pet that valuable extra lease of life.

22/11/2024

BEWARE MICROCHIP SCAM

We wanted to make you aware of a current scam to which one of our clients has unfortunately fallen victim. False microchip companies are contacting owners to advise them their pet’s microchips are about to expire and that owners need to pay a fee to reactivate. Do not pay. If in any doubt about your pet’s microchip status please contact the company your pet’s microchip is registered with directly. We are happy to scan your pet and confirm who holds their microchip registration details if you are unsure.

15/11/2024

HELLO FROM LONDON VET SHOW!

A big shout out to Hamish, Paige and Emma who are currently at the London Vet Show. Hot on the heels of the Investors in People Awards on Wednesday night, the three headed to ExCeL first thing on Thursday morning for the two-day veterinary congress. A highlight on the professional development calendar, this year, London Vet Show has an incredible 29 dedicated training areas delivering a huge diversity of sessions on the latest in veterinary thinking from world-class speakers in their field.

We look forward to hearing all about congress next week, and finding out what golden nuggets of clinical knowledge and practical skill we can implement here at 387 Vets & The West Midlands Cat Clinic to keep driving our standards of care forwards.

14/11/2024

INVESTORS IN PEOPLE AWARDS 2024

We had an amazing time at the Investors in People Awards last night in London which celebrated excellence in business performance with an emphasis on people leadership, well-being, support and development. The awards recognised not just British companies but IiP organisations worldwide.

387 Vets were finalists in the UK Employer of the Year awards for platinum accredited organisations with 2-49 employees. Huge thanks to everyone who sent us messages of support. We didn’t win but felt proud to be shortlisted as one of the cream of the crop and privileged to spend the evening with high achieving organisations from a such a diverse range of business sectors.

13/11/2024

LONDON-BOUND

Directors Hamish and Rachel, and our vet Emma and RVN Paige are making their way to the big smoke this afternoon to attend the Investors in People (IiP) Awards tonight. As one of the top 20 platinum businesses in IiP’s ‘We Invest in People’ accreditation scheme this year, we were invited to enter their UK Employer of the Year award for businesses with 2-49 employees. Exciting! We were extra delighted to discover we are one of the shortlisted finalists tonight!

The award ceremony at Old Billingsgate promises to be a glamorous red carpet event. Compered by Anna Richardson, comedian Russell Kane will be providing entertainment and there’s also a live band. Awards will be presented after a three course dinner. And throughout the night, there will be a DJ to get the 800 attendees up and shaking their moves on the dance floor!

We promise to send photos when we are all glammed up! We are keeping our fingers crossed!

08/11/2024

'OUTSTANDING' IN RCVS AWARDS

As existing holders of Royal College of Veterinary Surgeons General Practice Accreditation, this year we decided to apply for two additional RCVS Practice Standards Scheme (PSS) Awards. These awards offer practices the opportunity to demonstrate that they excel in one or more specialist area.

After much evidence upload onto an RCVS assessment platform and an assessor site visit, we are delighted to share with you that we have been deemed ‘Outstanding’ in RCVS’s ‘Client Service’ and ‘Team & Professional Responsibility’ Awards.

For additional PSS Awards, assessors score practices in their chosen award against a framework of evidence requirements, with each evidence statement carrying a weighting of marks. For ‘Client Service’, assessment reviews a practice’s investment in all elements of the pet owner experience. The ‘Team and Professional Responsibility’ award covers assessment across a wider topic remit which includes clinical governance, infection control, medicine management, health and safety, team wellbeing, sustainability, professional development opportunity and training outcomes.

To achieve ‘Good,’ a practice must gain over 60% of available additional award marks in all modules of a specific award. This rises to 80% to achieve ‘Outstanding.’

The RCVS’s Practice Standards Scheme is a voluntary initiative designed to promote and maintain the highest standards of veterinary care. Accredited practices give pet owners the reassurance that they meet RCVS’s stringent standards. And if a practice has additional RCVS PSS awards, you now know in these areas they truly excel.

For more information about the RCVS's Practice Standards Scheme, click on the link below:

https://animalowners.rcvs.org.uk/accredited-practices/about-the-practice-standards-scheme/

387 Veterinary Centre

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Monday	8am - 6:30pm
Tuesday	8am - 6:30pm
Wednesday	8am - 6:30pm
Thursday	8am - 6:30pm
Friday	8am - 6:30pm
Saturday	8:30am - 2am