Terms and Conditions
Updated for 2022
At Parkview Dog Grooming, we are proud to provide a safe and secure environment for your dog. We ask that all of our clients read and understand the following policies, and terms and conditions. All dogs attending the Salon will have a Client Record on file. This will be completed at the Salon and kept at the Premises.
1. Please note all new clients will nee
d to pay a £10 deposit to secure each booking.
3. We are only able to accept late dogs within 10 mins of their appointment time. After this the appointment will need to be rebooked and a late fee of £10 will need to paid.
4. All No Shows will be charged 50% of the full groom price, this is paid before a new appointment is booked.
5. Any undisclosed health or temperament issues which could cause harm to us or the dog will cause the groom to be stopped and cancelled but full groom price will be charged.
6. Late collections fee is £10 as we are not a licensed day care.
7. If anyone in the household has Covid symptoms please call us ASAP so we can rearrange the appointment.
8. Masks are to be worn at all times when inside the salon.
9. Please make sure your dog has been to the toilet before their visit.
10. Please do not feed your pet before their visit as the excitement can cause them to vomit.
11. If your dog requires a quiet appointment with no other dogs then please advise at time of booking so we are able to accommodate.
12. We only accept cash, bank transfer or card payments.
13. We will not accept any verbal or physical abuse towards the staff. You will be banned from using our services in the future.
14. Please note if someone else brings your pet for their app then we will need your grooming requirements sent through to us by phone, message, or a written note.
15. All clients are asked to read and sign our grooming agreement forms. Once signed this is kept on file.
16. Please ensure you have given us any updated and new numbers, so we have the correct details for you at all times. BEFORE THE GROOM
YOUR PET’S HEALTH AND WELFARE
You must be confident and confirm that your dog is fit and healthy, and up-to-date with their vaccinations. Grooming of sick or elderly dogs is entirely at owner’s risk. CANCELLATION & RESCHEDULING
We request 24 hours` notice if you need to cancel your pet appointment. We are a family business, please respect that and understand that when you forget or cancel an appointment, we miss the opportunity to fill that appointment time. To reschedule or cancel an appointment please call the salon on 01925 721082. If you are cancelling your appointment outside normal working hours, please leave a voicemail providing your name, dogs name, time and date of appointment. If you cancel after 6pm, the day before your scheduled appointment or do not show up for your appointment, a 50% charge of the groom will incur which must be paid before the next booking. If you miss more than 2 appointments, 100% of the appointment fee is payable before any other appointments can be made. And we will require payment upfront for all future appointments. NON-ATTENDANCE
If you do not show for your appointment without giving adequate notice, a 50% charge of the price of the groom will need to be paid before any further bookings can be made. If this happens a second time we would ask for the full price of your dog’s groom to be paid as a non-refundable payment prior to securing your booking. TIME KEEPING
Please be punctual. We work by appointment only, and also on a 1-2-1 basis with each dog. We also offer a free appointment reminder by email/text message if requested. Most grooms take 1-2 hours or more depending on the size and the temperament of the dog, and its coat condition. Whilst we appreciate that clients may be late through no fault of their own, we also do have a duty to our other clients who keep to their appointment times. Any late arrivals of 15 minutes or more, we reserve the right to change or cancel appointments, and pre-payment for future services will be requested where a client has been late for two or more previous appointments. PRICING
Pricing is based on breed, hair length, coat condition, temperament, age, and grooming history. Please be advised an extra charge may apply if your dog is matted, requires extra bathing in addition to our standard 2-shampoo process, has fleas, or has not been groomed within the recommended grooming schedule for their breed. All prices shown are guide prices only, we will give you an exact cost at your pre-treatment consultation. Puppy prices are only applicable to dogs under 6 months of age. Please call for breed specific prices. VACINATIONS
If your dog has not been vaccinated or their previous vaccination is out of date please leave 14 days from the date of vaccination and their appointment date. We regret that we are unable to groom puppies until 2 weeks after their 2nd vaccination. FLEAS/TICKS
If your pet is found to have fleas, we will stop the groom, and treat them with a flea treatment bath, there will be a charge from £10. This covers the costs of the flea elimination using the specialist shampoos, towels must be laundered separately, and the cleaning and disinfection of the Salon. We reserve the right to decline any other types of service until your pet’s flea infection is treated. TOILETING
Please ensure your dog has had the opportunity to have a quick toilet break before coming into the salon. Accidents happen, which is part of the job but it is not fair on them to be holding it in for 1+ hours whilst they are being pampered if they haven’t been able to go before hand. DURING THE GROOM
STAFF’S SAFETY
We reserve the right to muzzle your dog if it represents a danger to any other dog or any person. Any dog that shows aggression to people or other dogs will not be accepted for grooming. Please let us know beforehand if your dog has behavioural problems. NOISE NUISANCE
Unfortunately, we don`t accept very noisy dogs or constant barkers for grooming as we are situated in a residential area with neighbours in close proximity. GROOMING ACCIDENTS
Please be aware that if the dog does not respond to the groomer and does not remain still during the grooming procedure, accidents can happen, such as nicks from clippers or toenail trimmers. NEGLECTED & MATTED COATS
We do not accept liability for any other effects following the treatment of a matted dog. This can include irritation, redness or nicks. Your permission will be required to shave off a matted coat. If you request the mats to be combed out, the groomer will not do this, if it causes the dog undue stress or pain. EAR PLUCKING
Removing the hair can irritate the delicate skin of ear ca**ls and lead to ear problems. Plucking the hair from a dog`s ear ca**l leaves minute openings, tiny wounds in the skin where bacteria can settle more easily. We only pluck ears if it is requested by client and where it will not cause harm to your dog. A**L GLANDS
Park View Dog Grooming does not perform a**l gland expression as part of any service offering. It is our belief that this process should be only performed by licensed veterinary person, and only when medically necessary. We believe that a**l gland expression should not be a recurring procedure applied to a healthy animal, as serious consequences can result. LATE PICK UP FEES
You will be advised or phoned what time to collect your pet, please can you arrange for your dog to be collected with a 15 minute window of this time. We do not have the facilities for a dog sitting service, as dogs may become restless after their grooms and may distract other dogs during their appointments. If you are over 15 minutes late (unless notified beforehand) a £10.00 boarding fee will incur. This is because it will then disrupt the next clients appointment slot and we are following new legislation. GENERAL
DATA PROTECTION
Parkview Dog Grooming keeps of all dogs and their treatments. Client data will be treated in accordance to the data protection principles of the Data Protection Act and will not be shared with 3rd parties. PAYMENTS
Payment should be made on collection of your dog. We can accept payment by cash or card (Maestro, MasterCard, Visa, and American Express). Prices are subject to change without prior notice. GROOM FEEDBACK
If you are dissatisfied with any aspect of your pet’s groom please let us know within 48 hours (preferably, before you leave). Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. We do not give refunds. We are willing to go over the haircut but there will be a charge. Also no refunds will be given after 48 hours regardless of issue. Please don’t leave negative feedback anywhere without contacting us first, we take great pride in our service and want our clients to feel the same. PHOTOGRAPHS
Your dog may be photographed before, during and after its groom. Photographs may be used on our website, social media or other printed materials. NO DRYING CAGES
We have a strict no drying cages policy. All of our clients’ are finished by hand by our experienced stylists. We choose this for the safety and well-being of our clients.
