13/01/2025
Please can I ask customers to arrive to their appointments on time, if you arrive early please wait in your car & I’ll come out to you as soon as I can.
Unfortunately there has been some confrontation today due to me not being able to come out 15 minutes earlier than an appointment was booked.
Please understand that if your appointment time is booked for 12, please come for 12 and don’t assume I can do your dog earlier unless prearranged.
Understandably I would rather you arrive early than late but I can’t always come out earlier as I could be doing admin (like calling customers/booking appointments/cleaning my room etc) or just having a break between dogs!
What happened today has left me feeling very upset & deflated, I am trying to run a business and it can only run smoothly if people keep to their appointment times.
Please remember to be kind ❤️
Lauren