18/11/2025
Dear Valued Customers,
I would like to remind you that saddles require an adjustment period, and we recommend scheduling a check after approximately 20 hours of riding. It is not uncommon for a reflock to be necessary during this time, which may occur sooner than anticipated.
To support you and your horse during this transition, I offer a four-week warranty period.
Please note: That this warranty does not cover surface damages and will be void. (Acceptable wear and tear includes stirrup leather rub and girth straps).
Additionally, if your horse or pony experiences weight loss/gain, please be aware that the saddle can only be adjusted by one width in either direction (for example, a medium-wide saddle can be adjusted to a wide or medium width). Should the weight loss not be attributed to the saddle, the warranty will not apply. However, if the saddle is determined to be the cause, I will fully honor the warranty, provided you present a veterinary or physiotherapy note to support your claim.
Thank you for your understanding and support.
