04/09/2024
****** SALON POLICIES REMINDER*******
Again, I'm here to remind people to respect my business and my time/ appointment slots. We are only just starting the 2nd day of our working week this week and already been let down by 4 people , either no showing or last minute cancellation, for these situations I simply can not refill the missed appointments so loosing income and wasting appointments that if notice given I could easily have refilled.
So again, here are the shop policies
1) cancellation :- minimum 24 hours notice to cancel an appointment. Otherwise, 50 % of the appointment will need to be paid if cancelling at short notice before another appointment is given.
2) No shows : If you fail to attend an appointment and do not let us know, a full payment will be required for the missed appointment before another appointment is given.
3) late arrival/ collecting : Anyone arriving 15 minutes or later to an appointment will have their appointment cancelled and will be expected to pay full price for there appointment before another appointment is given, if you arrive 15 minutes or later to collect your dog after it's grooming there will be an extra charge of €5 every 15 minutes your late collecting.
Traffic around Athlone is not a reasonable excuse as we all know traffic in athlone is terrible. So give yourself plenty of time to arrive and collect .
4) Dogs health/ fleas ect : Please make us aware of any health issues the day before an appointment in case we are unable to groom your dog. Telling us your vet ok's it is not always acceptable, as we have insurance rule to go by . Also, if your dog(s) has fleas, ticks , worms, ect, they will need to be treated before we can groom them. We can only groom a minimum of 72 hours after dogs are treated. If your dog arrives with fleas ect then we will need to charge to treat our salon ( for the safety of other clients dogs) so this cost will be passed on to you at a charge of €15.
Again, if you do not give us notice of health issues or flea, tick, mites, ect, then you could incur a cancellation fee of 50% of appointment.
5) If you do any of the above on a regular basis, then you will be required to pay in full upfront for all future appointments, and this will be none refundable.
We have these policies to protect you and your dog(s) and ourselves.
Simply put, if you last minute cancel, no show, or your dog arrives with health issues or fleas, ect , we simply lose our income, NO INCOME = BILLS DON'T GET PAID = NO BUSINESS .
I see plenty of posts about small businesses closing around Athlone and everyone blaming the one way system. Put simply, small businesses need local people to support them. Otherwise, a town dies.
