28/04/2026
Dear Valued Customer,
At YupCollars, we are constantly striving to improve our services and enhance your experience. To help reduce the customs costs for you, we’ve partnered with a new shipping service provider. This change aims to provide you with more affordable and efficient delivery options.
However, this new system operates differently from our previous one, and it requires a shift in how we manage our shipping process. Specifically, the new provider works on a credit-based system, where we are allocated a limited number of shipping credits to dispatch packages of varying values. Once the initial shipments are successfully delivered, we can replenish our credits and continue processing additional orders.
As a result, you may experience delays in shipping as we are unable to dispatch more packages until previous shipments are completed. We fully understand the inconvenience this may cause, and we sincerely apologize for any delays you’ve experienced.
We truly appreciate your patience and understanding as we work through this transition. Our ultimate goal is to minimize your customs fees and ensure a smoother, more cost-effective shipping experience for you.
Thank you for your continued support.
Warm regards,
The YupCollars Team
