In the past 8 years The Pet Expert has grown from a small startup into the largest company in Lebanon of its kind, with happy customers in almost 9 countries. We spent years finding the best breeders in the world and building good professional
relationships with them. We have professional experience to spot the smallest health issue and pick the best puppies from a litter. The puppies we offer for
sale are examined by a licensed veterinarian, are given a health certificate and are up-to-date with all required vaccinations. If it was possible to do more to insure a puppy's health, we would do it. This guarantee is not meant to warrant that your puppy will not have a health problem in his or her entire life. A dog's health depends on many different factors such as proper feeding, care, exercise and genetics. Some of these are
unpredictable or we have no influence on them. In spite of our experience, strict protocols and loving care, no one can guarantee that your dog will not have a health issue at some stage of its life. However, we can and do guarantee
your satisfaction. Hassle-free Satisfaction Guarantee :
If you are unhappy with your dog because of a health issue, just tell us why and you get $500 off of another puppy
you buy from The Pet Expert within 10 years of your purchase. This is a hassle-free satisfaction guarantee. We don't
require veterinary reports and evidence of your puppy's condition. We do suggest however, that you contact us
and take your dog to a vet as soon as possible. We may also ask you to send us photos of your dog so that we can
help you solve the problem. Puppy Loss Coverage Guarantee :
What is covered
1. The Pet Expert guarantees your puppy against fatal viruses for seven (7) days or 168 hours from its arrival. These are:
Distemper, Parvo, and Corona virus.
2. This guarantee covers your puppy until ten (10) year of age against death caused by genetic or congenital
reason.
3. This guarantee covers your puppy against fatal and life altering congenital and genetic diseases which
adversely affect the health of the animal. This includes: generalized demodectic mange (not localized), kidney
and heart failure, spine, and liver problems.
4. The guarantee covers your dog against severe luxating patellas, severe hip and elbow dysplasia which
hampers the dog’s movement and natural gait and requires surgery to correct until two (2) years of age. Making a guarantee claim:
We believe that a beloved dog you've lost cannot be replaced. We can, however, ease your pain by offering another
puppy. If this did occur you may choose another puppy of equivalent value from our website within six months of the
tragic event. You are only responsible for the total transportation cost of the new puppy, however, The Pet Expert does not require, but may reserve
the right to have the dog in question sent back at your expense.
1. The official report - written up with the clinic’s official headed paper and signed by the veterinarian - including
the dog’s date of birth, registered name/number, and micro-chip number must be scanned and emailed or
faxed to us within 24 hours after the examination. The report must be clear and precise stating the symptoms,
exact problem, severity and the test(s) that have been done, i.e.: x-ray, ultrasound, blood test, etc. A second (2nd)
official licensed veterinarian’s report from another independent clinic may also be required. Clear digital photos
and/or video may also be requested to verify a problem. Before any claim is granted The Pet Expert licensed
veterinarian or a specialist will have to view and approve the validity of the claim.
2. In the event of death, a necropsy report is required to ascertain reason.
3. In case of severe elbow or hip dysplasia, the radiograph should be permanently identified in the film emulsion
with microchip number, registered name and/or number, date of birth, name of the veterinarian or hospital
making the film and the date of the radiograph taken. What is not covered :
1. Coccidia, giardia, kennel cough, cold, pneumonia and other bacterial diseases are not covered.
2. Diseases which are not life threatening and do not adversely affect the health of the animal are not covered
by this guarantee. Such diseases are localized demodectic mange, grade 1-2 heart murmur, grade 1-2
luxating patellas, cherry eye, localized mange, bladder stones, inverted eyelids, inverted tails, testicle problems (pre-departure vet check will insure both testicles have descended). The guarantee does not cover what in the Bulldog breed is considered normal: cherry eye, entropion, loose hips, demodectic mange
(generalized and localized), and skin allergies.
3. Euro Puppy cannot be held responsible for veterinarian fees or costs. As a dog owner, you are aware that owning a puppy means visits to the veterinarian and understand that you will be responsible for all payments. Therefore, we strongly recommend that you buy pet insurance for your dog to cover unexpected veterinarian fees. Veterinarian care including vaccines, de-worming and heartworm treatment plus regular checkups are all part of owning a puppy and small problems should be treated before escalating into bigger ones. The guarantee will not cover neglect or improper care by the owner!
