Drop us a message now! SHIPPING & DELIVERY
At Blue Potato, we value every order and put extra time, effort and care into our packing methods. Every technician is trained to a high standard. Every purchase comes with a commitment from Blue Potato for animal health and order satisfaction.
● Delivery by Bus
1. Johor, Melaka, N.Sembilan, Selangor & KL – All packed with Polyfoam box
o XS box: 1 –
6 items – RM35.00
o S box: 7 – 10 items – RM40.00
o M box: 11 – 20 items – RM50.00
2. Perak, Penang, Pahang, Terengganu & Kelantan – All packed with Polyfoam box
o XS box: 1 – 6 items – RM55.00
o S box: 7 – 10 items – RM60.00
o M box: 11 – 20 items – RM75.00
● Delivery by Courier Services (By our partner Line Clear Express)
o XS box: 1 – 6 items – RM30.00
o S box: 7 – 10 items – RM40.00
o M box: 11 – 20 items – RM50.00
Postage can only be made on every Monday, Tuesday or Wednesday. Customers will need to collect at the nearest branch to qualify for our Guarantee & DOA policy. GUARANTEE & DOA POLICY
Blue Potato offers a 48 hours guarantee from the day of packing. Shipping is the most stressful event that a coral can undergo and certain corals are more delicate than others. As often as we try to enhance our shipping procedures, some corals do not survive the shipping process.
● What livestock are covered with the guarantee? Any livestock purchased from Blue Potato includes the 48 hours guarantee except for specialty corals which may not be entitled to the guarantee and will clearly be stated before purchase.
● What happens if I am unsure or have a DOA? o Take a clear picture of the coral in the bag
A clear picture of the coral intact in the bag is required in order for us to assess the condition. The seal must not be broken. Do not discard the coral as we may ask for you to ship it back. o Send us your picture and order information
Kindly send us your photos and invoice within 2 hours upon receiving your item through our Facebook Messenger. Our Blue Potato representative will get back to you as soon as possible. o Receive your replacement or store credit
A replacement of your coral with a future order or store credit will be issued to you. Blue Potato will not cover any shipping costs for replacement orders. All DOA claims will be addressed on a case by case basis.
● Other shipping concerns
Blue Potato cannot be held responsible for any shipping liability or weather delays that result in late shipments. We can hold corals for up to 2 weeks once payment has been received, unless other agreements agreed upon. Blue Potato will not be responsible for incorrect shipping addresses provided by customers or any no show or collection at collection centres or homes. In all, Blue Potato is committed to provide superior customer service. We aim to provide a pleasant shopping experience and that we are always your 1st choice for all marine needs.
