https://www.facebook.com/101355921852088/

Ruff Around The Edges Grooming

Home
New Zealand
Gore
Ruff Around The Edges Grooming

Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Ruff Around The Edges Grooming, Pet groomer, Kitchener Street, Gore.
(12)

11/07/2024

Hey everyone,
I reaaaaally do not want to be making another one of these posts but it is getting slightly ridiculous at the amount of issues I am running into with lateness, no shows and late cancellations then refusal to pay invoices. I like to keep everything positive and professional but this is getting out of hand.

This week alone out of the 4 days I’ve worked, all 4 days I have had late arrivals past policy late time without any heads up to myself. 1 of these I no showed and the rest I have been lenient, let my day fall behind and still completed the appointment. I do not want to no show you, and have your dog miss out! I’m booked up for 8 weeks at a time and it isn’t fair on the dogs them being overdue if I don’t do the appointment BUT The issue here, is if I allowed everyone to be late, my entire day would be running an hour or more late by my last dog! I have a life out of the salon and appointments to attend myself, and places to be, children to pick up, this has a roll on effect, if you are late, it makes me mess someone else around.

There should be no confusion on my policies which I will post below, as they go out on EVERY email confirmation and reminder, this is in total 3 emails for every appointment made. As well as being listed in my consent forms AND on my salon door.

Then I am also running into issues with people paying their invoices after being charged for being late or no showing, which when you book you agree to these policies. This really isn’t fair on myself and all the other clients who are on time and pay their invoices.

I have been doing this for 4 years now and have never dealt with some of the disrespect and rudeness like I have in the past year. I put my absolute everything into the dogs I do, I am as flexible as possible and often charge much less than my worth, give discounts, allow myself to be a doggy daycare even though I’m not and it does really gut me when I choose to enforce the policies that I have, the treatment I receive despite doing all of the above.

If you are running late, PLEASE give me a heads up. I am accomodating when I can be, and when given notice. This may mean getting my next dog in earlier to start or starting on a job that needs done instead of twiddling by thumbs wondering if you’re arriving or not. Things happen I get that, and I do try to be flexible and understanding. But I also need to keep things running as smoothly as possible. If I can’t be accomodating, it’s because I truly can’t be at that time.

I am no different to someone in a big company, a hair dressers, a doctors or specialist appointment or anything you require to be at on time. Even childcare, if you don’t turn up to your booked time you still are required to pay. They all have policies that are enforced just as I do and I deserve the same respect.

I really really do not like having to make a post like this because I genuinely am such a kind bubbly person so it does really gut me to have to talk like this but it is vital to ensure things are better going forward or I will have to make some serious changes to continue doing this as smoothly as possible, especially with a small human joining my family soon.

Sorry for this especially on a Friday, to everyone who does respect me and what I do, I truly deeply appreciate it.

08/07/2024

I thought it was about time I jumped on & let everyone know what’s going on at Ruff Around The Edges! Many of you already know, but for those that don’t ~ our family is expanding in a few months and this time it’s not with a four legged animal! 🤰🏻

I intend to work up until I pop 💥 and not take much time off, but obviously what I intend to do and what will actually happen may be different as birth & babies tend to be something you can’t really predict!

So for the questions of when will you go on leave and be back etc, my definite answer is, I don’t have one 😅 I will schedule grooms right up until my due date and all going well I will be able to complete all of these, but I will not be scheduling any for afterwards it will be a case of I will get in touch when I’m ready to be back on deck. This may mean we are a bit later than usual on the timing between grooms, with it being warmer weather when I’m due we can always go shorter on your doggos last groom to make it last longer. Between us we will figure it out. 🤍

I will be coming back into the salon with a newborn at the beginning, either in a front pack and/or in a portacot, at least when the child is 2 it will be accustomed to the grooming life right 😂 This will mean that i can come back to work earlier as I can’t send a newborn off to daycare! But it will also mean that some of my bigger/harder to handle dogs, and aggressive dogs won’t be safe to do while bubs is with me.
All of this we can access as it comes. 🫶🏽

But here is the heads up, that things will be changing, BUT I am not going to disappear, and if I do pop off the radar for a bit, it will only be for a short time. 🫶🏽

Thank you to all my loyal human and fur friends for always being understanding, I haven’t had to take really any time off as of yet, but please know if I have to it’s a last resort, and for the safety of this wee babe but please know your doggo’s wellbeing is also on my priorities. 🤍

Although I am a mum, I also love my job and what I do, and in this day & age, and with being self employed I am lucky enough to be able to continue doing both. Some days are chaotic & hard but I wouldn’t have it any other way! When you become a client with Ruff Around The Edges, you also become apart of my family. 🫶🏽 Much love to you all, and thanks for being apart of my Ruff Around The Edges family 🤍🤍

01/07/2024

Good morning whānau,
Just a couple of house keeping things to touch on ~

• With the weather being wet and wintery, my lawn is a mess at this time of year so is partially fenced off even for my own dogs, please toilet your dog BEFORE their appointment to avoid them having to go on the lawn here & making it all unusable.

• Also just a reminder that although most of the dogs think this is like their second home please still bring them in on a LEAD, sometimes there is client cross over and not all dogs love other dogs as well as the road here being busy with the school next door, this just helps keep all the dogs safe & elimate the chance for any accidents.

Thanks team have a fab day xx 🫶🏽

20/06/2024

Mac my big fluffy bestie came in yesterday for his big tidy up after living his best life out on the farm in the mud 🙌🏼

I told him not to go straight home and roll in cow p**p, not positive he would’ve taken that advice on though 😂 🐮

He gives the best snugs so it’s all okay 🫶🏽🫶🏽🫶🏽

18/06/2024

This wee farm boy Frank came in for a big ol’clean up today & boy it made a difference!
Check out that before and after 😍

Sheep p**p smelling hair be gone 👋🏼
Sweet Lily Passion cologne welcome 🤗 😂

Farming doggos deserve some pampering too & Frank lapped up all the attention 🫶🏽🐕

22/05/2024

Good morning guys!
I really do not like having to make these posts as I like to keep things positive, but it is apparent I do have to keep doing so as a reminder ~

Lately I have had an increased amount of late cancellations, no shows & late pickups. By booking with Ruff Around The Edges you are agreeing to the policies which are stated clearly on all email confirmations and reminders as well as on here. You get a confirmation email with these when the appointment is booked, an email reminder and text reminder 48 hrs and 24 hrs prior to your appointment, which I pay for out of my pocket for your convenience!

The last 7 days alone, I’ve had 4 no shows/late arrivals and 1 late cancellation. More than one of these has failed to pay the outstanding invoice. I do not want to have to start charging deposits on appointments but if this continues being a reoccurring issue that will be a step I may have to incorporate.

As I am a sole trader I do not get paid if you don’t turn up for your appointment or pay for your invoice, this means my family is out financially for the week and in this economy is very difficult. If you are finding it hard to pay your invoice, I am always willing to be flexible with that!

I am booked up for 8 weeks consistently and have a waiting list of clients who would love your appointment had I been given enough notice to fill it. So not only am I missing out, they essentially are too.

I have been running this business which I absolutely love doing for 4 years now and a lot of my clients have been here for this time, I love and respect all my clients and put my absolute all into the dogs at each and every appointment.

I do not enjoy having to enforce these policies and turn clients away when they arrive late, I am a people pleaser so find this extremely difficult but as the years have gone on I have learnt that I have a schedule to stick by, a household to support and require my days to run as smoothly as possible so it is essential that I do stick to them, regardless of how much I value you as a person and client.

I do understand that unforeseen things happen, and I do try my best to be understanding and flexible where I can. I do though, ask for communication and notice where possible and to understand that I am running a business, and think about how I am essentially no different to anyone else you book an appointment with.

That is all now I’m going to groom some amazing doggos and do what I love 🤍, any questions please feel free to text or message me. And a BIG thank you to all my clients who help make things run smoothly, and are always efficient and prompt, I appreciate you 🤍
Have a fabulous day 🫶🏽

16/05/2024

Miss Freda Louise looking pretty after her groom today 🤍🖤

10/05/2024

I’ve been a bit absent on the old posting front lately! Life’s just been crazy hectic. 🌪️

But little miss Karli is just too cute not to share 🫶🏽 She did sooo good for her first groom, I can’t wait to build a friendship together. 🩷🩷 The absolute best is a relationship started right from a puppy 🥹❤️❤️

I hope you all have a wonderful weekend & stay warm 🔥🪵🫶🏽

04/03/2024

What better way to start the week than with this delicious little man Moose 🫎 🐕🫶🏽
He came in today for his first ever groom & boy oh boy he nailed it!
I can’t wait to get to know you & grow a friendship Moose 🤎🤎🤎

12/02/2024

Last week two of my wonderful families had to send their fur babies over the rainbow bridge 💔🐕 Loosing our fur babies is so hard, perhaps in another life, we will be granted more years. 🥺

SonSon & Benji 🐕✨✨🫶🏽

I have groomed both these gorgeous boys for the past 3 years and they both equally gained a very special place in my heart 🩵🩵

When SonSon first came to me he was a bit scared but loved a cuddle, he had never been professionally groomed before, but never put up a fight he just trusted me and the process. Before long we grew a friendship and bond and he was excited to come in, mostly for the treats I think 😂 He was quiet and gentle but had a cheeky side when you’d least expect it. 🥹

Benji didn’t love getting groomed to begin with, he had arthritis in his legs so would get a bit grumpy with me when I had to lift them up. Over our first few appointments I think Benji realised this grooming gig was going to keep happening & he began to enjoy coming. I would always pick him up and drop him off from his house & his little face would pop up at the window, tail wagging, eager to come with me. Even as he aged, he would jump around like a puppy when he came in. 🥹 At his last appointment a couple of weeks ago, we shared lots of cuddles and he proceeded to p*e on my lawn afterward about 20 times as he always does. 😂

I’m going to miss these two coming in so very much, when you spend a couple hours one on one with a dog every two months for 3 years, building your bond together and the trust, you really do create a special relationship with them.

Sending so much love to SonSon & Benji’s families, I know their homes will be feeling empty right now along with their hearts. They were both so incredibly loved and blessed to have the most wonderful families to be apart of. 🥺🩷

Rest in Peace SonSon & Benji 🐕 🐕 🕊️

30/01/2024

A couple of the gorgeous wee floofs I’ve had time to take photos of this week. 🖤🤍🐕

Nothing better than cuddles from my furry friends after their grooms 🤌🏼🫶🏽

17/01/2024

Price Structuring Update:

Last year in January 2023 I raised my starting prices by $5 and brought in a new structure to my invoicing, instead of having a set price for each size/service, I changed it to be dependent on each individual dog, their coat condition and length, grooming time, & temperament. I still kept the starting prices- which are stuck to provided the groom is within the allocated time frame & does not have any of the listed complications below.

EG: The majority of small full grooms I can have completed from start to finish in 1.5 hours, but another dog of the same size with a matted coat and/or a difficult temperament may take up to 2-2.5 hours. The invoice may not be the same with each groom if the time between appointments is longer which results in a more complicated groom, or your dog tolerates the grooming process better one groom to the next etc.

Despite me changing the structure a year ago I have not been implementing it with the majority of my longtime clients due to me feeling bad! (my own fault I suck at charging) It is not feasible for me to be earning $70 for two hours work, by the time I pay for the product, ACC, tax, insurance etc I am left with earning virtually nothing. I need to be harder on myself and be a business owner and a capable one, not trying to be everyone's best friend lol! I am not raising my prices, only charging accordingly to the work I do & also ensuring I keep it fair & the same with all my clients. If your dog is good to groom, takes me within the allocated time, their coat is in good condition you will be paying less than a dog that is opposite.

*FULL GROOM STARTING PRICES ARE BASED ON 6-10 WEEKLY REGULAR APPOINTMENTS, GROOMS THAT EXCEED THIS TIME PERIOD MAY INCUR EXTRA CHARGES DEPENDING ON THEIR COAT CONDITION;
EXTRA CHARGES MAY APPLY FOR:
- Difficult dogs -Matted dogs -Excess dirt/mud -Fleas
-Long Coats -Extra time taken

I try to keep my prices affordable, but it has become clear that I need to start sticking to my policies a bit better in order to continue running a competent business, rest assured my starting prices are still around $20 less than you would find up country, and compared to other services you may pay for, the hourly rate I earn/charge out is much lower as I want to keep it doable for my clients. But I also need to keep it doable for myself.

Also, consent forms are now all changed over from paper to digital to ensure all information is kept tidy and all together with your client/dogs profile, these will be emailed out the week of your booked grooms, it would be very much appreciated if you could please take 5 minutes to sign these when you receive them - you will only need to complete these once.

Thanks so much,
Kayla xx

16/01/2024

Sweet lil Bonnie 🫶🏽

06/01/2024

Happy New Year to you all! 🎉💛
I hope everyone has had a safe Christmas and New Year, and whatever you have been doing I hope you’ve been able to spend it with your loved ones. 🫶🏽 I’ve definitely enjoyed some quality time with my family & friends which after a very busy year has been wonderful. ✨

We’ve been busy the past few days giving the grooming room a spruce up with a fresh lick of paint and deep clean, so she’s all ready to kick off the grooming year tomorrow in style. 🙌🏼
I will be replying to all messages/bookings today & next week, if you’re a regular & haven’t rebooked from last year get in touch to ensure your pooch is all sorted. 🐕

Here’s to 2024 team! I’m looking forward to seeing you and all my furry friends super soon 🙌🏼✨

25/12/2023

Wishing everyone a very Merry Christmas from my family to yours 🎄✨🫶🏽

Thank you SO MUCH to all of my clients who have supported me over 2023, I appreciate all of you very much! I can’t believe it’s been 3 years since I started Ruff Around The Edges out on the deck of my old house, I never thought it would be what it is now but I am so grateful and humbled that it is. 🥹✨

2023 has been a very busy year! I’m so lucky that I can whole heartedly say that I love my job and I wouldn’t be able to do this if it wasn’t for all of you trusting me and for the doggos.❤️

I hope all of you are having a wonderful and safe Christmas with your loved ones. I will be in touch with those who are awaiting to rebook in the New Year after a well needed break. 🩷

Much love,
Kayla xx 🐕🫶🏽

12/12/2023

The sweetest little soul SonSon 🫶🏽✨
Grooming him is such a pleasure he’s the best little boy, he loves all the cuddles but loves the treats even more 😂🥹💛

03/12/2023

It’s that time of year 🎄
I’m sure you’ve all seen other businesses posting their policies around this.
As a small solo ran business it’s very important that I stick to these especially at this time of year to keep things running as smooth as possible. 🤞🏼

In order for me to have some time off too and get all the dogs done I’m super duper slammed at the moment, so you may see my husband, or my friends chipping in to help bath dogs while you’re here. I’m very lucky to have a dream team helping out where they can to get everyone done in time for Christmas! 💛

Happy December! 🫶🏽⭐️

16/11/2023

How good is that deshed & tidy up on handsome Kobe 💛

Sooo many people don’t realise the difference that grooming can make to the hair that’s dropped on your carpet 😍

Safe to say Kobe will feel a lot lighter after getting all that out 🎉⭐️

10/11/2023

Charlie Boy 🤍🐶
What a better way to end the work week than making an old boy feel and look 💯😍

Charlie has been coming to me for the past 2.5 years, prior to this he was sedated at the vets to be groomed, initially he didn’t enjoy the grooming process, especially his feet, doing his nails was impossible! Now ~ he takes it all in his stride, doesn’t complain about much & enjoys copious amounts of treats and cuddles 😍⭐️

Just goes to show, old habits can be changed 🤍 Happy Friday team 🐶✨

08/11/2023

Oh Teddy 🧸 you are too cute 💛🐶
How good is that before & after 🙌🏼⭐️

13/10/2023

Ended the work week with my OG Dude Ted 🤍🐶 He is the most cuddly pal to have in 🥹❤️, we also did a wee photoshoot & Ted’s expressions are the best! 😂 I really do love what I do, so grateful ❤️❤️

Happy Friday Team 🙌🏼🌟

22/09/2023

I hope everyone is safe out there with the crazy weather we’ve had 🤍

My last doggos for the week luckily managed to make it to Gore 🙏🏼 ✨
How gorgeous did they turn out tho ~
Father & Son duo Marley & Mack 😍🐶

20/09/2023

Isn’t it amazing when a career & a passion come together 😍🥹
So grateful to call this my job & my passion and ultimately for the love I get everyday from my furry friends. 🤍🤍✨
Ft the cuddliest little floof Oakley ❤️🐶

13/09/2023

Keith & Cooper have got to be the cutest duo ever 🥹😍
Man I love these two boys. ✨❤️

05/09/2023

With only 3.5 months until Christmas my books are filling up quickly 🫣 with that being said here’s a wee reminder for everyone ~

If you’re a regular client & for whatever reason we haven’t rebooked your dogs next appointment please get in touch in advance of them needing done to ensure your doggo doesn’t get overdue. 🤞🏼 (if you’re next one is already booked don’t stress we will sort their end of year one at the time of that one) I will usually reply in the evenings as during the day I’m hands on with grooming & then running around after my wild child 🙈

Sometimes I have people say they think I automatically rebook ~ I wish I could but I need to confirm dates with you guys or I would have far too many no shows! I try my best to reach out to people who haven’t rebooked ~ if it’s not done in the salon or discussed with me it is ultimately the clients responsibility to get in touch.

If I’m busy grooming at the time of pickup & I’ve said to you in the salon that I will get in touch with a date don’t worry you’re covered. 🙌🏼

At this stage I can only book up until Christmas as I don’t know what my childcare arrangements look like for January yet & I also don’t even have a 2024 diary as of yet! ✨

Happy Tuesday guys 🐶🐶

04/09/2023

Did you know that any aged dog can start getting groomed 🐾✨ (although it does help them get used to the process if you start young)

Sweet Elle here is an elderly gal and started getting groomed just over a year ago with me at the ripe age of 12.5 💪🏼🐶

The hair we get off her each time is insane 😍 she has arthritis in her back legs which means sometimes she can’t stand for long, so I just work around her, we manage & she is happy as! She loves coming in, tail is always wagging & has a big doggy smile always. ❤️

Grateful your human mum chose me to groom you Elle. The days are always good with a bit of your love in them 🤍🤍

18/08/2023

Happy Friyayyyy from the gorgeous Ellie & myself 🤍🐕🤍

15/08/2023

Look at those ears on Ziggy though 😍😍

05/08/2023

I spy with my little eye…a very handsome boy called Archie 🤍🐶

How good is that before & after transformation though 😍 for 9 months old Archie you are a dream ✨ 🙌🏼

01/08/2023

It’s a happy happy dawg 🐕❤️
Pixie you are too cute 🌟

Address

Kitchener Street
Gore
9710

Website

facebook.com

Alerts

Be the first to know and let us send you an email when Ruff Around The Edges Grooming posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Videos

Grooming elderly dogs, is so bittersweet. They have the sweetest of souls, they get a bit more achy and stiff each time they come in, but their love and trust grows more and more. I am gentle and caring with all the dogs, but the elderly hold a special place in my heart. Taking the extra time to make sure they are as comfortable as possible, giving the extra cuddles and kisses as I never know when their last groom with me will be. It is such a pleasure to spend the time I do with these dogs, to experience their trust and love grow from their first appointment with me until their last is truly a gift that is worth more than it’s weight in gold. 🌟 The dogs that I groom, aren’t just a job or a way of making money for me. I truly put my heart & soul into them, and care for them like they are my own. Seeing a dog who I have got to know, spent many a hours with and grown a relationship with get older each time they come in hurts my heart. But I feel so grateful that I get to do the job I do, and can make them feel a little bit of puppy in them again after they are all clean and fresh. 🥰 And a big shout out today goes to gorgeous Miss Lily, who I have been grooming for over 2 years now, for although she was a bit sore today and struggled to stand for her groom, we improvised and cuddled or laid down for most of it, she always trusts me and the process and laps up all the cuddles and treats and let’s me get what needs done done. Not a complaint or fuss in the world this girl. I am so lucky 🥹💛🥺

Happy Friyayyy from me and Murphy 🐕😍🤍

Teddy and I hung out for his groom today and thought it would be a good chance to show you all about how you should be brushing your dogs, it is soooo commonly not done properly because of the incorrect tools being used. He wasn’t too knotty but did have a few matts so was the perfect pooch to show you on. 🐶🤍

Happy Sunday Team! Thought I would show my face and do a video to show you all the new products I’ve got in. I’m a bit limited for space so I can’t have too much in but I’m making the most of the space I do have, if you’d like something in pet related that I don’t have do let me know, I’ll most likely be able to source it in for you. 🌟 Bring on another week of making your pooches look and feel amazing 🐶🤍🙌🏼

A little laugh for your evening ~ a sneak peek at what my day tends to look like when I groom a large dog & the video isn’t sped up and covered with music 😅 (I beeped out my swearing for professionalism 😋) Most of my regulars are getting good at getting half of their body on the table for me and I just lift their back end 🙌🏼 ,~ but it was Murphy’s first time so I’ll let him away with making me do it all 😂