21/03/2022
Veterinary Office Manager
Rangiora Equine Services are looking to hire a courteous and efficient veterinary office manager to coordinate and manage all office administration procedures. The veterinary office manager’s responsibilities include welcoming pet owners to our clinic, resolving conflicts among office staff members, screening telephone calls, and escorting equine owners and their pet to the examination area. You should also be able to answer owners' questions regarding clinic policies, appointment availabilities, and treatment costs.
To be successful as a veterinary office manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary office manager should be able to communicate effectively with equine owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.
Responsibilities:
• Answering telephone calls in a polite and professional manner.
• Developing and implementing an effective inventory control system to ensure that necessary office and medical supplies are ordered in a timely manner.
• Preparing surgical equipment for veterinary staff.
• Preparing health, immunization, and euthanasia certificates as instructed.
• Preparing invoices and obtaining payments from equine owners for both clinic and grazing companies.
• Preparing employee work schedules and managing the office staff.
• Promptly notifying the appropriate veterinary staff of emergency cases.
• Updating medical records as well as equine owners' contact and billing details.
• Interviewing suitable office staff candidates and providing training to office employees as needed.
• Providing educational pamphlets to equine owners with sick or injured pets.
• Ensuring that equine owners' complaints are promptly addressed and resolved.
• Track results and ensure follow ups are completed.
• Cleaning of office facilities including clinic stable area and paddocks, maintenance of machinery and blood processing equipment.
• Process in clinic blood, urine, colostrum and faecal samples (training provided if required).
• Reconcile xero transactions, input inventory invoices and communicate outstanding bills to practice owner.
• Organise insurance policies, IT support, registration of vets, subscriptions and vehicle registration, WOF, insurance and road user charges.
Requirements:
• Bachelor's or associate's degree in business administration or related field is advantageous.
• Equine experience including handling.
• Proven office experience.
• Proficient in all Microsoft Office applications.
• Proficient in Xero.
• The ability to multitask.
• Excellent management, leadership, and conflict resolution skills.
• Strong problem-solving, administrative, and organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Detail-oriented, patient, and empathetic.
Hours for this position are Monday to Friday 8am to 5pm with the flexibility to stay longer if required. Please send a copy of your cover letter and resume to [email protected]
