02/10/2014
To all our regular clients and first time customer, i just want to thank you for bringing your loving pets, my great appreciation and happiness working on your pets. However if there is any complaint or not satisfied with our service please feel free to call or text me on my number 09065044539- voltaire. I trained new staff and sometimes its inevitable for them to get confuse specially if you have a certain clip that you get used to. Just to set an example when you say you prefer a summer clip but expecting to leave an inch to your dog's hair please specify it 'cause summer clip is just like leaving a quarter of an inch to their fur, and if your dog is heavily matted we always suggest to cut it short due to discomfort to your pet. Just to inform you that due to thick hair by the time we shave it off sometimes there's a hot spot or scabs that owners don't notice before grooming, and worst you'll see a lot of ticks nesting on the matted area that cause a lot of discomfort, red marks or tick bites. So normally dogs will experience itchiness all over their body and if sometimes your pet act or had a sudden change of behavior after grooming please don't panic it's just sometimes they need adjustment, mind you there's nothing wrong loving your pet but don't spoil them to the extent that your pet manipulate you, just like a simple brushing of their fur or clipping their nail they'll snap, and when you take your pet to the grooming shop we want to give you the best service that we can do- just a plain technique and proper handling is our tool. We don't do sedation for them to get groomed, we'll just gonna request you to leave your dogs for 2 to 3 hours 'cause sometimes dogs tend to be so hyper when the owners is around and that causes accident. Don't worry our goal is to make your dog look good and feel great. I have dogs of my own and I understand your anxiety. If you think your dog is a biter or a challenging dog or a hyper one, we don't refuse doing them just text me or call me in advance for me to set your time. If I can't groom your dog I'LL BE THE ONE TO PAY YOU, double the amount of what we're charging, no TRICKS. We don't sedate dogs, unlike other vets doing just to add hefty bucks to your bill, its just a plain technique. Thank you- VOLTAIRE AVENDANO II
