05/07/2023
To our beloved Furparents, Supportive Friends and Family!
We want to take this opportunity to express our gratitude to everyone for the support, trust, loyalty, and love that you have shown to us all these years!
Your support has helped not just our team but also enabled us to help other animals not just within the Lancaster & neighboring areas, but also animals from other places, support groups, and charitable organizations that require support for their basic and vetting needs, assistance during adoption, fostering, and rescue process. Some of the fostered and rescued animals have been rehomed while others are still in our care, and were taken as our own. This is part of our promise and commitment that we have been keeping for years as a way of giving back to the community, spreading our love to the voiceless, influencing others to spread kindness, and a legacy that we want to leave behind. Gentel's Care was also able to extend help to those who were in need during the height of the pandemic and became a blessing to others as you have been a blessing to us. Thank YOU!!
We are forever indebted to you!
Also, we want to honestly share this side of us that you may not know about:
The reviews you see about us may all be positive, but just like any other business, we too, have our own shortcomings and imperfections.Although we try to be, we are nothing near the perfect 5 that you see!
For sure, some of you may have heard a story or two about their experience of poor service or an encounter of something unacceptable when they availed our services , yet, we are blessed that these people have given their feedback discreetly and privately, and chose to be understanding despite the unpleasant experience -we really appreciate these kind gestures and we are very grateful for giving us the chance to address the issue accordingly and given us the opportunity to grow.
Yes, we agree with those who say that we may have owned up to our mistakes and shown accountability for our lapses, but these are not enough to compensate for the damages caused by our negligence, incompetence and bad decisions. That being said, we sincerely apologize and are humbly asking for your forgiveness during those moments when we failed to do our best, failed to deliver our commitments, and during moments of opportunities that brought anyone inconvenience, pain, and distress.
It is with a heavy heart to inform you that we will cease our operations indefinitely, effective immediately!
As we rehabilitate/re-establish our reputation and integrity, we will take this most opportune moment to work on our areas of improvement and equip ourselves with proper training and better facilities that are suitable for our operational needs. I hope that by the time we are ready to take on new challenges, you will give us the chance to prove our worth when opportunity presents itself in the future.
Again, Thank you for all the love and support!
God bless us all!!