11/14/2025
Thank you for all the kind words!
November's outstanding customer service goes to the Alpena Veterinary Clinic. One of their patient's parents sent us this amazing story.
"I wanted to share a heartwarming experience I recently had with Alpena Veterinary Clinic. My 8-year-old dog, Fizzgig (Fizzy), had been struggling with bladder stones, and we were trying to manage the condition with a special diet. Unfortunately, the diet didn't work as we had hoped, and Fizzy developed a stone that caused a blockage, preventing him from going to the bathroom. The vet in my current town of Kingsley said he needed emergency surgery, but they couldn't fit him in.
I was frantic, I immediately called Alpena Veterinary Clinic, where I had taken Fizzy when I lived in the area. The office staff was incredibly kind and helpful, and the doctor spoke with me directly, discussing Fizzy's symptoms and agreeing that emergency surgery was necessary. She reassured me that they would get Fizzy in right away if I could bring him to Alpena. I left work, packed up, and headed to the clinic, feeling frantic and worried.
When I arrived, the staff was well-prepared and expecting us. The doctor took Fizzy in, performed x-rays, and explained the procedure and the location of the stones. She kept me informed throughout the process, including after the surgery, and asked if Fizzy could stay overnight for observation. The next morning, an additional complication arose, and they performed a complex procedure to remove a stone that appeared overnight. I was a mess, to be honest – I love that dog, and I would do almost anything to keep him with me for as long as possible. Dr. Jack and her team were amazing. They worked tirelessly to ensure Fizzy's recovery, and went above and beyond to obtain the necessary supplies, reaching out to other veterinary offices in town and MyMichigan Medical Center. Thanks to her expertise and dedication, Fizzy was able to recover without requiring an additional major surgery. In total, they removed eight stones from his tiny bladder, and Fizzy was able to return home the same day with the necessary medication, special food, and detailed instructions.
I'm so happy to report that Fizzy is now back to his old self, barking at squirrels and running the house. Their kindness, compassion, and expertise during this difficult time mean the world to me. If any of my four animals need future procedures, I will definitely bring them back to Alpena Veterinary Clinic. Dr. Jack and her team have earned my trust and gratitude, and I feel lucky to have them in my corner."
Congratulations to the doctor and staff at Alpena Veterinary Clinic!
If you experience exceptional customer service, let us know so we can recognize that business and enter them for our annual Outstanding Customer Service Award.