07/29/2024
HORIZON ANIMAL HOSPITAL
Veterinary Receptionist Job Description
Receptionist
Responsibilities include scheduling appointments, answering the telephone, setting up new clients and patients, preparation and maintenance of medical records, filling some prescriptions, mailings, computer operation, financial transactions, and front office and reception area maintenance.
Receptionists will assume the responsibility for acquiring the medical and legal information necessary for the performance of their duties. Receptionists must possess good critical thinking and problem-solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multi-tasking and a willingness to learn are essential. Punctuality is expected.
Client Relations
A receptionist has influence with our client’s other positions do not. A receptionist is the first impression a current or potential client sees or hears, and that comes with certain obligations. At all times, a receptionist must maintain a warm, yet professional appearance and demeanor. A receptionist needs to be proficient in all the hospital's protocols, and able to answer most of the questions a client may have (training is provided).
Horizon Animal Hospital receptionists are required to be up front always to greet clients immediately. Client Relations also includes, but is not limited to reminder (appointment and surgery) calls, medical call-backs, and mail correspondence.
Administrative Duties
A receptionist is responsible for all file maintenance. File maintenance requires basic typing skills, a fundamental knowledge of the alphabet, thoroughness and neatness. Receptionists are also in charge of scheduling appointments, surgical procedures, and boarding reservations. All receptionists must learn the hospital's schedule from booking appointments to the number of anesthetic procedures per day to boarding space in our kennel.
Essential duties and responsibilities
Provide top-notch customer service
Maintain a professional appearance (clothes and attitude)
Being attentive to client and pet needs
Identify and work compassionately with clients in various emotional states
Work patiently with distressed, frustrated or disgruntled clients
Answer and triage phone calls from clients
Schedule appointments and procedures in accordance with the Veterinarians schedules.
Check-in clients
Monitor client flow from check-in to discharge
Monitor schedule and flow
Client call backs
Managing record requests between other hospitals and specialty practices
Fill prescriptions
Process electronic payment transactions
Maintain proper documentation in the electronic medical record (EMR)
Relay appropriate information to/from clients to doctors and/or management
Computer skills: Able to use Windows based computer systems, word processing, spreadsheets, email, web search and other skills needed to effectively use the practice management software program. Database skills are a plus.
This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary by management.
EDUCATION: HS Graduate.
PHYSICAL REQUIREMENTS: None
SCHEDULE: May fluctuate on a weekly basis and include some overtime.
PAY SCALE: Commensurate with skills and background.
PROBATION PERIOD: Thirty (30) Days
TRAINING: Is on-going
DRUG TESTING: Must be able to pass a drug screen (THC included in the test) and background check.
Please stop by and fill out an application between the hours of 9:00 AM and 4:30 PM at:
Horizon Animal Hospital
15600 South Memorial Ave
Bixby, Oklahoma
Or send your resume to [email protected]
Horizon Animal Hospital is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, s*x, s*xual orientation, gender identity, national origin, veteran or disability status.
