03/27/2024
To ensure fairness amidst rising cancellations, we require at least 48hr advance notice before changing or canceling appointments. A fee of $45 per pet will be required to be paid before rebooking. This allows us to minimize disruptions while protecting our hardworking grooming staff who rely on commission-based income. Habitual offenders of this cancellation policy with be required to pay for services upfront at booking or possible termination of grooming services altogether. While we understand unforeseen circumstances happen as we are all human we simply ask to reach out to us in a timely manner. We hope you understand where we are coming from as a small business!