11/14/2025
POLICY INFO & UPDATE:
Why do we charge daycare/early/late pick up fees?
Many salons (big, corporate, small in-home, private small/medium size) all have some type of a: early/late pickup/drop off policy.
Their policy is set as they wish to suit their business needs - this is not abnormal.
Ours has been the same since we started over a year ago with a 30min pick up window as soon as we attempt a call to leave a text and voicemail once your pup is ready.
As of today, we’ve increased it to 60 min to accommodate those out of town for their commute into Boone.
Our policy exists for multiple reasons:
1) Time & schedule management
2) Covers additional labor costs
3) State law requires us to provide additional care and support to a dog who is in our care
We had some folks question the authenticity of the State law care requirements so I’ve copied in the law on the image.
If your groomer is NOT providing fresh water to drink after being in a kennel for two hours - this is against State law. (Section C & D)
They are required to have access to water.
And if your grooming salon is not giving your dog a bathroom break after being in their care over 3-4 hours, then they aren’t providing you with an excellent service having your dog’s wellbeing in mind!
This is the cornerstones of who we are!
All of us on the team are dog owners and we know that no one wants to have their dog at a groomers 3+ hours while being care for and it never got a chance to potty.
So when we do end up having your pup in daycare or it comes in early or gets picked up late, please know that those fees are covering our groomers extra work to love and properly care for your dog while in our care until you arrive.
If you ever have questions on our policies please reach out respectfully and we will happily discuss with you.
With love - our entire team!
