01/01/2025
Good morning and happy new year to our pet sitting family. We appreciate you trusting us to care for your furry and feathered friends this last year. As we bring in 2025 I just want to send a friendly reminder of the following:
◦ All pets must be current on their Rabies vaccination as required by Georgia State Law and any current vaccinations/shot/medicals records on file with your veterinarian. A copy of your pets Vaccination records may also be downloaded to our scheduling portal.
◦ We only accept all major credit cards via our scheduling software Time to Pet for payment. No venmo/cashapp/zelle.
◦ Payment for requested services will be charged two days before service for non-holidays and seven days before service for major holidays.
◦ A confirmation approval email for services will be sent after submitting a pet care request. If you do not receive a confirmation of approved services within 48 hours then contact the office. This ensures that we won’t miss your message and your pets won’t be left alone. Reservation requests must be made online through our scheduling portal. Service requests without travel details (leaving and returning) will not be approved. For safety purposes please notify us if you expect anyone on your home or property while you will be away.
◦ All non holiday/school break cancellations must be received 24 hours in advance of the scheduled service in order to receive a full credit. This credit may be used for future visits.
◦ For holiday and school break visits, cancellations must be received 14 days in advance.
◦ Please remember to contact us upon your return from your trip. Otherwise, we will need to continue visiting to assure the safety and well being of your pet(s) and charges will apply.
◦ KEYS – You must provide TWO KEYS. Key-less access such as a garage door or auto-lock door will work instead only if we have access to a house key in the event the power is out, etc.
◦ Pet Care hours are from 7 AM – 9 PM. Morning visits fall between the hours of 7 AM – 9 AM and evening visits between 7 PM – 9PM.
◦ No more than 24 hours can elapse between visits for Cats. All pets must be visited at least once per 24 hours (and some pet types require multiple daily visits). This is a professional industry standard, as anything can happen when pets are left alone for an extended time. From potentially lethal ailments like a urethral blockage to potential home damages, not checking on a pet daily can have costly-or tragic-consequences.
◦ Only CFC is allowed to care for your animals in your absence. We do not share or alternate visits with any family members/friends/neighbors while you are away. We want you to be comfortable with the amount of care and attention your pet is receiving, but we have found that sharing visits has unintended consequences that you may not have considered. To ensure there is no confusion regarding the pet’s feeding and exercise schedule or the care of the home (setting the alarm, closing doors, etc.), all pet-sitting visits must be completed by our company in your absence. We find that this allows us to provide optimal care and ensure your pet is healthy, happy and safe.
◦ There will be a $20 delivery fee if CFC needs to pick up supplies for your pet. Please remember to leave adequate (or more!) food, litter, etc. for your pets needs.
◦ HOLIDAYS– There will be a $5 fee in addition to the regular charge for services on the day before, the day of and the day after the following holidays: New Year’s Eve, New Year’s Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas Eve & Christmas Day.
◦ALL MAJOR HOLIDAYS AND ALL SCHOOL BREAKS REQUIRE A 2 week notice to not be charged for scheduled services. This includes fall break, winter break, christmas break, spring break AND SUMMER BREAK. Refer to your schools calendar for those breaks.
◦ SECURED AREAS– It is the pet owner’s sole responsibility to pet-proof any areas of the home and/or property to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to keep a pet inside of or away from any areas that the pet may be having access to. CFC does not assume and has no liability for any injuries the pet may sustain while in its own home/property and free roaming or outdoor pets.
All of this is outlined in our contract. You may find your contract in your account under the "MY INFO TAB" in your time to pet account.
We are looking forward to serving you this year for your pet care needs. As of now we have limited availability for the July 4th holiday as Polly will be out of town for her families yearly vacation. If you are planning a trip that weekend/week please submit those requests asap to guarantee we can accommodate.
As of now Jimmy and I do plan to go back to see his side of the family for a week in the summer and we will be out of town the weekend of September 26 for our 10 year wedding anniversary.
I am officially back to work full time. So glad to get back to doing what I absolutely love. Caring for your babies and helping provide you with a sense of peace while you are away on vacation or working long hours.
Again, We thank you for your continued support in our small town family pet sitting dream! We wouldn’t be able to do this without you. Here’s to another wonderful year.
-Brooke, Jimmy, & Polly
678-570-5023
