07/06/2021
Y'all, I had a horrible experience last week. I had a dog show up 30 minutes late (she just had the time wrong, thought she was on time, not a bad client) then we spent 10 minutes deciding I COULD do it IF the pup could hang out with the PlayCare pups till pick up, WHICH WOULD BE AROUND 6. Then I had a sweet little old man in for a deshed, he was calm.. then too calm then struggling to stand, as I massaged the Madra Mor Shed Safely Mud in. I called the owner and asked her to please hurry and come get him, I thought he needed to see the vet. He stood up, then back down, then she got here and he was standing, but when her grandson picked him up his head seemed to loll to the side... So much is hard to tell (first time dog, I can't see MARKED differences in, eats rocks, so of course his tongue hangs out..is this normal, is he stressed, is it serious enough for RUSH to the vet .. I'm second guessing everything the whole time, frightened of being right and terrified of being wrong). Anyway they took him to their vet, who sends them to an ER VET, after 3 consultations, ultrasound, blood work, etc... Yes, it's bad... fluid around his heart, cancer ... And this sweet darling is in enough distress that his life ends this day. THIS is hard. THIS IS NEVER NOT HARD)
soooo...I just get this news and you guessed it...
First (late) client texts, "do I have an ETA?"... Yep... RIGHT NOW. I actually said "she's bathed but go ahead and come get her," "no no no I didn't mean to rush you"
Well today was hard and I don't know what to say but "it's probably for the best to just come get her"
I'm still in tears, lump in my throat, and I say thanks and good luck and she yells out her window, "that's a great way to run a business"
I'm sorry. I'm so sorry. I had a bad day, One of the worst days a groomer can have, and I'm calling an audible, time out, today is done. It was MY MISTAKE not to insist on a reschedule to begin with (and let someone push me into a bad decision) but she's sooooo nice, I just love her, and her little dog, the sweetest whole family. Now I've lost 2 customers and I spend the rest of the day throwing up and crying.
I learned a very valuable lesson last week on just How To Run My Business.
I love you all, but no, NO MATTER WHAT, will I be taking anything 15 minutes late.
RIP Bull-It ❤️❤️❤️ You are missed sweet boy