07/24/2024
Unbelievable!!!
Nowadays, we see a lot of stories about unacceptable airline services. They do what they want to do, overbook, no respect for customers, you can't speak up for your rights/paid service, if you do then they accused you have attitude and have high chance to be on "black list" . They often overbook flights and not care about passengers, those planes, and don't value people time.
Never thought I would have a deal with such poor service from airlines, but today I had a very bad unacceptable situation with American Airlines .
My flight was booked 3 weeks ago for a one day round business trip.
I am supposed to fly from Charlotte, NC to Houston, TX, and 4 hours later, flight back home.
I arrived at Airport at 5 am. for check-in (almost 2 hrs before flight) and found out its HUGE long line for the check-in desk. I've never ever seen that long line for domestic flights. Since I had cat with me, I was not able to check in online (in person only).
I had printed tickets with a paid seat in my hand. I saw no changes for my flight, seat assignments, or delays. All I had to do was obtain a boarding pass for my first flight
The only information was on the AA app about volunteering changes for flight to Houston later and offered $200 to do it. When any airline does it, that means only one thing they overlooked. Why will they offer money to passengers if the flight not full?
After 1 hrs in line, I was not sure I would make it due to slow /long check-in service. I asked several agents to help with the situation, but all they said is "you have to stay in line."
Finally, I was at the counter. The boarding started a few minutes ago, and I hope I will make it.
The woman asked me when my flight was, and I said "now." She immediately started accusations about my attitude towards her personally.
Really? Why do I have to have smile on my face after being in airport on time, stay in line for so long, been stressed if my kitten' delivery will not happen today, how my customers will feel not having babies on time, etc.
And here is the cherry on top of cake.
I had an open American Airlines app on my phone, which is still showing my flight and seat assignment.
Agent started to look at the computer and type something, and next minute, my seat assignment was gone. She stated that she couldn't put me on my flight. Even if it's still time to make it to the gate, she refused to keep my flight. She continued typing something, and my flight from Charlotte to Houston was gone on the app. However, a flight from Houston to Charlotte was still on.
I asked how I would flight back to Charlotte from Houston today if I couldn't make it to Houston in the first place. She offered me the next flight to Houston at 11 am. but stand by. I was #7 on the list, which means 99% I will not be able to flight at 11 am. The next flight was overlooked, too.
Do they think it is OK to be in airport whole day with pets? Pets is alive animals, they can't just stay in pet carrier all day, they need to move, p*e, drink, etc. So much pet friendly airline.
So many people were screwed up this morning by AA at the check-in desk. People were late due to slow service, missing those flights, missing international connections, etc. There are so many unhappy passengers. Unbelievable.
Hopefully, furballs will meet new parents next week. ๐ I am so sorry and apologies for delay and something out of my control.
So sad, when some bad business ruined other people plans and business