07/17/2023
Let's talk about appointments!
If you haven't noticed - veterinary clinics are BUSY. There just aren't enough of us to meet the demand some days. It's not just our clinic, it's everywhere.
There are some days that we just simply do not have enough time in the day to see all the pets that need to be seen. We've talked about urgent care - but even they are swamped some days!
However, there are some days that there are times that we COULD have seen more pets... Unfortunately, we have had a few clients who simply do not show up for their scheduled appointments. We're not sure the thought process of not calling and letting our staff know we can open that slot back up, but what we DO know is that was a pet that we could have seen today, a pet that didn't need to go to urgent care or wait for a later appointment to see a pressing injury or illness.
That is not fair to our staff, not fair to our other clients and not fair to the pets we are trying to be there for.
Our policy here going forward is simply this:
For existing clients -
If you make a habit of not showing up to your appointment, you will be required to make a non-refundable prepayment of an office visit before an appointment will be booked for you.
If you STILL do not show up to the appointment, we will ask you where you'd like your records sent.
For New-to-be clients -
If you do not show up for that first appointment, you will not have a later appointment scheduled for your pet.
Please be respectful of your veterinary staff's time, as well as the other clients that are trying to get their pets in to be seen. Thank you.