11/16/2022
MPAH folks.
Good afternoon. We’ve all been dealing with this Covid nightmare for two + years now. I’ve honestly dealt with each occurrences one day at a time. From here on out cancellations/credits will be handled as follows.
Deposits:
50% deposit is non refundable.
No exceptions.
Deposits are due no later than the day before your appt begins.
The remaining 50% should be paid when you return. If you use PayPal or Venmo remember those services charge a fee to use. Remember to add service fee. Venmo fee $2.00 per $100.00. PayPal’s payment processing rates range from 1.9% to 3.5% of each transaction, plus a fixed fee ranging from 5 cents to 49 cents.
Cancellations & credits
cancellations will be handled as follows.
If I approve a credit for your cancellation you will be given 30 calendar days to use your credit. After 30 days you forfeit any funds. During your 30 days I will do my absolute best to accommodate your request but please understand I am one person who takes care of 423 families pet/s. Again I will do my best to accommodate.
If you book and while away you decide to come home early. You will forfeit funds unless you are able to give prior notice of no less than 4 days or 96 hours. There have been instances where pet parents come home early and request a refund for the remaining time. That leaves me with open time which I booked to take care of your pet/s without enough time to rebook appt and a customer requesting a refund.
Starting 2023 holidays 4th of July, thanksgiving, Christmas Eve,Christmas and New years are considered premium holidays. You will be required to provide a 50% deposit at time of booking.
