Little Angels Veterinary Services

09/02/2024

Happy Labor Day!!!!!

We are open today normal hours from 11am - 11pm!

Hope you don’t need us, but if you do we are here!

08/30/2024

I would like everyone to meet "Bobby"!!

Bobby came to us a few weeks ago with what appeared to be a bad upper respiratory virus called a Calicivirus. He was later diagnosed with a severe form called Virulent (hemorrhagic) calicivirus.

When he presented to us, he had pretty severe ulceration to his tongue, gums, nose, and eyes. He was in a lot of pain, drooling, nasal discharge, and eye discharge. He would hold his right eye closed all the time. He was also not eating because of his bad oral pain.

He stayed with us in the hospital for 2 days, and appeared to be getting better. He started eating and his face had begun to clear up.

24 hours later, unfortuntely things took a turn for the worse. I wish I had a picture of his sweet face when he came back, but we didn't snap one. His entire nose and mouth were bloody, and crusted over. The ulcers in his mouth had worsened and his tongue was sloughing off.

He was, again, admitted into the hospital and even more medications had to be added to keep him comfortable. The decision was made to go ahead a place a feeding tube in his esophagus so that he didn't have to use his mouth to get nutrition because it was so painful. With all of his owners dedication and hard work, we were able to get him through this severe form of this virus.

Today is his graduation day!! We removed his feeding tube!!! He is doing amazing, and is just so happy to get back to his normal cat life!!

It's cases like this that makes us love our job, and keeps us coming back in everyday!

08/28/2024

🎉🦋Attention!!!!😾😽

I just wanted to let everyone know that I have decided to close early today to celebrate my staff!!!

They have been working tirelessly over the past 2 months since we went 7 days a week, so I want to show them a bit of appreciation!!

We will be closing today at 5pm.

We will reopen at our normal time 11am - 11pm!

Picture attached of my adorable little tiger!

08/27/2024

Happy National Dog Day!!!!!!

I want to see those angels!!!!!

I’ll start… this is my sweet Molly AKA Little Angels Mascot who hangs with her mama all day while she saves lives!

08/05/2024

We have officially been open 1 year!!!!!!

It has been a wild ride to say the least!!

As of today, we have seen 3,395 patients in the last year alone!!!

Opening this practice was the scariest thing I have ever done. I had no idea if it would be successful or if it would bankrupt me.

I am happy to be 1 year out. We have expanded hours, added staff, employee benefits, new equipment, and continue to plan for the next year.

The goal of this next year is to expand on our services even more through continuing education for our doctors and staff.

I want to thank my staff for taking a chance on me when I had little to offer them. They took me at face value that when I could offer them more I would. We did just that, thanks to the wonderful support of our amazing community. We wouldn’t be here today if it weren’t for the trust, and referral power of our amazing clients! This job is not an easy one some days, and when I am feeling like a can’t do anything else in a day I will go to our reviews, and the thank you letters I have received, and it gives me the energy to push through adversirty.

I also want to thank my amazing husband. He holds down my home front so I can always be available if needed. No way would any of this be possible if he weren’t as supportive as he is!

All of this to say, thank you, from the bottom of my heart!

07/04/2024

Happy 4th of July!!!!!!!!!!!!! My favorite holiday!!!!!!!!!!

We will be open today from 11am - 11pm!

We are fully staffed and ready to go for whatever may come our way!

I hope you don’t need us, but if you do we will be there!

Address: 1730 Memorial Dr
Phone: 931-551-2935, 931-338-1829

07/03/2024

We hope everyone has a safe and fun 4th of July!

Use these helpful tips to stay safe. If you need us, we will be open 11am-11pm! If you need medications, we are open today until 11pm.

07/02/2024

We are now active on Instagram! Follow us for more updates. 🐾

06/27/2024

I can’t believe I am typing this, but as of tomorrow Little Angels Veterinary Urgent Care will be open 7 days a week!!!!!!!!!

This Friday and Saturday we will be open from 11-8, and starting Sunday the hours will be 11am - 11pm EVERYDAY!!!!!!!!

We have been busy training the last few weeks and are ready to go!!

To say we are excited to be able to offer this service is an understatement!!!

06/04/2024

I decided I wanted to do some case studies and share some of the amazing cases we get the privilege of caring for at Little Angels.

Meet Whiskey!!! Whiskey is a sweet puppy that her owner adopted, and just a few days later she became very sick. She was seen by a few vets before coming to us and she was diagnosed with severe enteritis.

When she came to us she was so weak, and had bloody diarrhea just pouring out of her. She was unable to walk, and couldn’t even really lift her head up.

We immediately admitted her into our hospital for IV fluids, antibiotics, and monitoring. After the initial day, I wasn’t sure she would make it through the night, but she did. She made no real improvement, but she made it!! The next day we placed a feeding tube, and started feeding her through this tube.

She slowly over the next 3 days started moving around, walking, drinking but wouldn’t eat!! We tried everything so we just kept feeding her through the tube.

Then suddenly, she decided to try a piece of ham… that’s all we could get in her! I screamed with joy and so did her owner!! We were finally making progress, and right on time because she pulled her feeding tube out **must mean she was feeling better**

Over the next few days she continued to improve and get better and better!

In total she was in our hospital for 4 days, received 6 medications daily, IV fluids, feeding tube, with a high calorie food replacement, multiple sets of x-rays, an ultrasound, 3 parvo tests, f***l, bloodwork, glucoses around the clock, and an abdominal ultrasound with a specialist.
She had a dedicated owner, and veterinary team.

Today, she came to see me, and she is a happy healthy crazy puppy!!

It’s cases like this that make it all worth it!!

06/03/2024

📣📣🙌🙌🙌BIG ANNOUNCEMENT 🥳👏🍾🎈

As of July 1st we will be open 7 days a week!!!!!!!!!

Not only will we be open 7 days a week but we will be extending our hours and will be open from 11am - 11pm everyday!!

On average we are seeing 20-30 patients at our clinic between 11-8 at this time, and still getting lots of calls even when we are closed. I know there is a need to extend our hours and be able to offer even more services than we do now.

I was able to find an amazing, emergency trained veterinarian to make this plan a reality. I know you all will love her as much as I do! We are practically one in the same, and we share the same core values!

We have hired more support staff, and will be ready as of July 1st.

I am so excited to share this news with all of you, and please spread the word so we can help as many as we can!

Picture is a typically spicy kitty that was so comfortable in our fear free room she decided to take a nap!

05/26/2024

We will be opening late today.

Some of my staff has no power, and I just drove to the clinic and the roads are not safe.

It is of utmost importance that my staff remains safe during bad weather.

I will update as the day progresses as to an opening time.

05/23/2024

We will be open Memorial weekend including Monday the 27th.

I hope that none of you need us, but if you do please call us at
931-338-1829 or 931-551-2935

Hours:
Friday - Monday 11am - 8pm

We hope you all have an amazing long weekend. Please spread the word so anyone that needs us knows we are here and ready!

05/19/2024

This baby is headed our way and needs our help. This rescue does so much. Let’s see if we can’t get this one feeling better. We have an account set up for anyone that wants to donate to a good cause.

‼️URGENT‼️

In our search for Kenzie Olive today, Mikaela found a stray puppy laying in the ditch. With no collar or microchip, authorities said that he is considered a stray and we can take him back to Tennessee for medical treatment. He is vomiting and not moving much. We are heading to Little Angels Veterinary Services NOW! Please donate if you can, this baby needs us!! 🙏

Zelle: 931-342-2526 (Mikaela's Mutt Motel)
CashApp: $MikaelasMuttMotel
Venmo:
PayPal: paypal.me/muttmotel

Note: We have reached out to the Humane Society here to have him listed as a stray in case he does have an owner looking for him.

05/13/2024

I just wanted to make a separate post to say THANK you!!!!!

I was feeling pretty low this morning and the outpouring of support has shown me that we do matters to so many.

My staff and I have been following comments, reviews, personal messages all day and it was just the boost we needed!!

I couldn’t be happier that we decided to move to this amazing community 3 years ago!

From the bottom of our hearts, thank you!

05/13/2024

So this is the side of owning your own business that just breaks you.

I am posting this here because I can’t reply to this, and I need some help (that comes later).

I (Dr. Naroo) personally answered this call. It was Thursday on my way down to Vanderbilt for my daughter’s day of testing so yes I was on my way to Nashville. My exact words were I’m so sorry I’m headed down to Nashville and couldn’t come the same day. I also probably did return a call to that number as we had 32 calls between 8-2.

The phone is set up to transfer to my personal phone, so even though I said I wasn’t going to answer the phone, I answered the phone on my way down there, and while I was sitting in the waiting area in between appointments with specialists I called people back. It is hard to keep track of that many different numbers, and I would rather just call back and the person tell me I already talked to them than people not think we care enough to call them back.

In hindsight I wish I had just stuck to my plan and not answered the phone, but at the same time I scheduled 10 other euthanasias for this weekend. So I have to remind myself that just because 1 person is angry at the price, we were able to help 10 other pets have their last moments at home, peaceful in their beds and owners arms listening to birds chirping and feeling the breeze on their face.

The other thing that makes me so sad regarding this review is obviously saying that we price gouge. We haven’t changed our price for in home euthanasia since we opened in 2021. It is the one price I won’t change because I am so passionate about them. I also start work 3 hours before my actual day starts just to be able to offer this service. I work 5 12hr days in order to specifically perform this service. I know that none of this matters to the person that left the review, but it breaks my heart when people say that we don’t care, and are price gouging. The price is more than an in hospital euthanasia absolutely. It has to be… when we are at a house for a euthanasia they can take up to 2hrs depending on the situation. If I was in hospital I can see 4-6 other patients in that same time period. I have to charge for my time and my staffs time.

Just to clarify our in home euthanasia prices are:
Euthanasia between $300-350
Private cremation: $325 —- crematory price, not mine
Communal cremation: $150

Now for the favor…
I need this review buried, so if you feel so inclined to leave us a positive review I would greatly appreciate it.

We don’t have too many negative reviews, but this one actually hurts my heart.

05/11/2024

I have to announce a policy change for both the urgent care and mobile sides of the practice.

We can no longer work with Chewy Pharmacy or call scripts into local pharmacies. Now before everyone panics let me explain…

Over the past few months, I have been paying attention to how much time working with these outside pharmacies has cost us, and it is astronomical.

Chewy used to have an online portal that we could easily log in at our convenience and approve/deny medications, or worst case scenario they would send us an email that we could also deal with when we had time. This is no longer the case… now they call my clinic all day long and I must stop everything I am doing to get on the phone immediately or they will deny the script. When they do this, not only does the client/pet not get their medication, but it makes my clinic look bad. They do not allow us to call back when we have time. This takes me away from the patients that are in my building. I then have angry clients that I have to calm down, then call chewy put in another approval which depending on how long I stay on hold can take 30 minutes or more. Unfortunately, I just can not run business this way.
Calling medications into human pharmacies is the same scenario. We call, wait on hold for 30+minutes.

We have our own online pharmacy for this exact reason. It works the same as chewy does, but it is integrated with our software and is seamless. No phone calls, no being placed on hold, just click a button.

If clients still want to use Chewy and human pharmacies, that is of course fine, but as of June 1st you will be required to come pick up a paper script and send it to chewy or take it to a pharmacy of your choice. There will be a 24hr turn around time for this. I will write out these script AFTER I am done for the day seeing all the urgent cases that walk in the door.

These scripts will also have a cost of $5 for any medication that is available through my online pharmacy to cover the time it takes to write them/and the script paper it is written on which costs money. This will be for things like chronic medications, heartworm/flea/prevention. What will not be covered under this change will be medication through a compounding pharmacy. These will be at no charge because they are done online.

My accountant calculated that it costs my practice $5/minute to handle outside pharmacies. Between looking up the pet, medication, checking if bloodwork is needed, staff talking to me for approval, sitting on hold etc. As a small, growing business I just can not justify continuing to do this. Veterinarians make no profit from chewy, and when you break it down financially this is not sustainable.

With the economy the way it is, everyone is pinching pennies and we can be no different if we want to continue to be able to buy new equipment, medications and grow.

I hope that people will understand that treating the patients in front of me has to take priority over talking to a pharmacy that calls unexpectedly.

05/07/2024

This sweet angel of mine is having some testing down down at Vanderbilt all day Thursday. This is normally a mobile day for us, but I will be down there all day and not answering the phone so I can focus on her.

All call, emails, Facebook messages, voicemails, google messages etc will be returned Friday morning when the clinic opens back up.

Thank you for your understanding! We hope everyone is having an amazing week!!

04/26/2024

Today is world Veterinary Day!!!

We want to send special recognition to Dr. Pollard, Dr. Miatke, and Dr. Gutierrez for their dedication, compassion, and amazing talent!

I have worked with these 3 amazing ladies, and I couldn’t have asked for 3 better vets! The care they show for each of their patients is unwavering.

If you follow us, and we are not your vet please thank your vet today!!

04/25/2024

🎊📣🙌Announcement!!!!!

Please Welcome Dr. Gutierrez to the Little Angels Family!!

Dr. Gutierrez is a 2020 graduate, and will be joining us part time. She will be helping with mobile appointments and urgent care days.

You all know how passionate I am about fear free practice, but Dr. Gutierrez may even have me beat!!

She is fear free certified, and currently working on her silver certification for low stress handling.

We are so very excited to have her, and can’t wait for all of you to meet her as well!

Let’s give her a warm welcome! I told her I have the best clients in the world!

04/24/2024

I just wanted to let everyone know that I am going out of town next week for a mini vacation for my triplets birthday.

I will be gone starting Monday evening, till Thursday evening.

I will not be answering the phone, or emails. I will have staff available Thursday to return missed calls, emails, google and Facebook messages.

Please please please check your pets medications NOW!!!! We will be available this weekend for all refills and script requests.

I generally answer the phone 7 days a week, BUT this time is for my family. They see me work enough, and deserve some undivided attention.

If you need immediate assistance while I am gone please call Clarksville Animal Clinic, or Clarksville Veterinary Emergency and Specialty.

04/08/2024

👏🎊Announcement!!!!

We are closing early.

After a tough weekend, and being extremely slow today I have decided to give my staff the rest of the day off!

Thank you for your understanding!

04/07/2024

Sappy appreciation post ahead!!!

I had to go out of town this weekend for my grandfathers funeral, which was stressful enough, but I was also worried about leaving the clinic.

Typically when I take a day off, I am still close by just in case they need me. This time I was going to NY, and wouldn’t be able to come in if needed.

We had the amazing Dr. Pollard holding down the fort.

All I can say is my staff killed it! They had some pretty awful cases that took a lot of emotional energy. I spoke with them, and they felt beat down, unappreciated, and exhausted. With all of this, they never quit!!! They stayed 4 hours after their shift to make sure every patient that needed to be seen got the care they needed.

My staff is beyond exemplary, and care more than most. They take each patient on as a new challenge, and care for each one as their own.

I could not be who I am without them. I could not care for patients without them. Doctors always get the credit for making patients better, but all the TLC that goes into taking care of these silent, fragile animals comes from the techs, receptionists, and assistants!

I would love to give them some love today, because they need it! They deserve it!

If you have a positive story about a staff member I would love to hear it!

Pic of my cuties at the airport so far away, but a stress free mama because she knew her clinic at home was being handled!

03/23/2024

For anyone being tagged in these comments, please do not purchase anything. This is a scam and not a promotion by our company!

02/19/2024

Hi!!

I just wanted to give everyone a heads up…. We are closing early today at 3:00pm.

Dr. Naroo isn’t feeling well, and needs to go home.

We will be back open on Thursday for mobile.

Thank you for your understanding. Hope everyone has an amazing week!

02/02/2024

I have thought long and hard about this, and have made the tough decision that I am not going to take any new clients for mobile services. This does NOT include in home euthanasia appointments, only long term illness or wellness appointments.

Since we have opened up the urgent care facility, we have only gotten busier and busier (which is great), but it is pushing my mobile appointments out farther and farther. Right now we are booked out 4-6 weeks for a mobile appointment.

I do not think that it is fair to continue taking new clients, and make established clients wait, or have to come into the clinic. The clients that have been with me since the beginning, should still be able to schedule these appointments and get seen in a timely manner.

We, of course, will get push back because of this decision, but I do believe that it is the best thing for now. If that changes I will let everyone know.

For the established mobile clients, thank you for your support through everything.

We are available in clinic for anyone, we are just limiting our mobile services to already established mobile clients, and in home euthanasia.

If you have any questions, concerns, please don't hesitate to reach out, as I am happy to answer any questions.