09/06/2023
This is just a friendly reminder of how we operate and how grooming is in general...
*everyone must maintain a schedule with Fairy Tails. Whether you are on a 4,6,8, or anywhere in between, a schedule must be maintained (doodles and large furry breeds require a 4 week schedule).
**If you have not been to us in 3 months or longer, you are no longer considered a client/customer. We are not accepting new clients at the time.
*If you have to reschedule and we have to work you in because of everyone prebooking and our days being full, we can sometimes work you in another day sooner than your next appt. With that being said, that doesn't mean your dog will sit in a kennel for 5 hours and not get touched. We work them in between dogs on the book. We take into consideration who is on the books for that day, so it's all according to the days and what other breeds we have those days. I may have days I can fit a small dog but not a large doodle, for example.
*small dog haircuts we ask for at least 1.5-2 hours per dog (from start to finish, not drop off to pickup)
*large dogs we ask 3- 3.5 hours (from start to finish, not drop off to pickup)(some it doesn't take that long and some take longer, just according to dog, hair, and behavior)
***** GROOMING AND BEING AT THE GROOMERS MAKES YOUR DOG TIRED. THEY ARE NOT AT HOME LOUNGING AROUND ALL DAY, THEY ARE IN A DIFFERENT ENVIRONMENT AND MOST OF THE TIME THEY SLEEP WHILE THEY ARE HERE WAITING, BUT THEY ARE STAYING MORE ALERT BECAUSE OF DIFFERENT SMELLS, SIGHTS, AND SOUNDS. ALSO THE GROOMING PROCESS IN GENERAL. THEY HAVE TO BE BATHED (STANDING), THEY HAVE TO BE BLOW DRIED (MOST STAND), THEY HAVE TO BE BRUSHED (STANDING) THEY HAVE TO BE GROOMED (STANDING). ALL OF THIS WEARS THEM OUT AND THEY WILL SLEEP WHEN THEY GET HOME.... Im sure everyone is wondering why I'm saying this. There's a reason.
* We take in our dogs from 8 til 11. If you want an 11 o'clock appt, you can't expect to be done within a shorter time frame (unless previously discussed,and there would be a rush fee for needing to go ahead of others). If you need to be in and out, that's what our 8am appts are for....
*We will NOT dematt, if the matts are tight and there's a lot, we won't dematt. If you can't keep them free of matting in between your appts, then we can't do it in the short time they are here.
* We text our appts to everyone. If you don't confirm your appt text, then it's not on the book. We do this because if there is a NO CALL NO SHOW, there's a NCNS fee, and it's $25.
*When we notify you of your dogs' groom being over, they have to be picked up within an hour (unless you notify us of a conflict in time PRIOR to the day of drop off)
*ALL DOGS MUST BE PICKED UP BY 230 (unless previously discussed, and there's a few days a week, we just can't). If we have to keep them longer, and it's not previously discussed, a dog sitting fee will be applied per 30 minutes they are here.
*If your appt is at 9 and you show up at 9:15, without calling first that you're running a few MINUTES (not hours) late, you're considered a NCNS, and the fee will be applied and you'll have to reschedule.
*DO NOT OPEN THE SHOP DOOR. We have dogs that run loose in the shop with us, and that puts the risk of them getting out.
**FLEAS** If you know your dog has fleas, please let us know at drop off so we can't put them straight in the tub. A fee will be applied to your total for the extra products and time it takes for flea treatment for your pet.
*PLEASE PLEASE PLEASE potty your dogs before dropping them off with us. You can get out of your car here and walk them around if you don't want to do it at home before you leave. If we keep getting dogs that empty their bladders as soon as they get here, we are going to start adding a fee for that, too. We don't have time to stop and continually clean up morning p*e puddles and morning poops (we can tell the difference).
*If your dog is on a medicated shampoo, read the label. Most medicated shampoos are required to be used weekly or sometimes more often. So if they only come once every 8 weeks and don't get bathed at home, the medicated shampoo is a waste of time and money, just being honest.
*We document everything on your dog. If it's bad, we take pictures. To cover us, we will start notifying you thru text (we don't delete texts) and/or sending pics.
**We love each and every single one of our clients! Hope yall have an amazing day 😀