08/06/2025
I can't even believe I have to post this but here we are. After a very unpleasant and downright disrespectful interaction with a potential new client yesterday I guess I need to make a few things clear.
1 - First and foremost this is a safe space, for animals and humans alike. I have a zero tolerance policy for rude, disrespectful and belligerent behavior here. Anyone who violates that will immediately be removed from my schedule and banned from the shop. This includes behavior between clients, in my shop or in the parking lot.
2 - This is my shop. I have set the prices and the policies accordingly. If you are unhappy with any of my prices or policies you are more than welcome to find a groomer better suited for you. You are not welcome to belittle and insult me because you don't like my prices or shop policies.
3 - Because this is my shop and I run and operate it alone I'm allowed to choose which new dogs I can and can't take on, for any reason, at any time. If I tell you that I cannot take on your dog for whatever reason you don't get to insult and name call, that's a really good way to get blacklisted.
4 - When you clearly disregard the parameters I make very clear for the new dogs I can accept and then become rude and disrespectful when I politely turn down taking you on as a new client that's a good way to get blocked.
This job is incredibly physically demanding and unfortunately after years of not listening to my body I'm forced to limit new dogs based on size, breed and temperament, so I can continue to provide services to the dogs that I physically can still do. I would love to take on every cute dog that sends in a new client application but the reality is that I simply cannot. I don't discriminate and I don't turn away dogs because I'm lazy, I turn away dogs that could potentially put me out of work, or worse yet, end my career. This job is also incredibly mentally demanding. I deal with dogs with behavioral issues, health issues, clients who don't understand when I tell them I can't groom their pets anymore. This year alone I've lost a dozen of my older dogs, some that have been with me their whole lives; I grieve right along side most of you when it's time to say goodbye. So when a potential new client resorts to name calling, belittling and being just straight up ugly to me because I'm not able to accommodate their dog it really takes a toll. A vast majority of days there are no issues but every now and then one person can cut a little deeper so please, be kind and understand that I do what I do so I can keep grooming dogs.