12/07/2024
Sad update.
My last post contains the full initial information, but ultimately, all of the questions have finally been answered, and the news is devastating.
UPS themselves, basically gave me the minimum refund of $300. Even had they refunded the entire cost of the skeleton, it won't bring back Uri, or ease the heartbreak. This was never about the money.
They would not tell me anything more than "the investigation was thorough, and there is no further information. The package and its contents no longer exist, and the investigation is closed." They stopped responding entirely to texts, emails, and phone calls. I would be placed on hold, and the phone would just continue to ring .... forever.
I was not going to settle for that. I spent weeks on the phone, in emails, in messages, in fb groups; anything I could think of, tracking down any bit of information I could.
I ended up finding a few employees that work at that specific hub, through a Facebook group. Their stories matched. Not perfectly, but well enough that the story is believed.
Basically, Uri, and the shipping crate, were placed on the wrong type of conveyor belt. While on this belt, the 70 POUND CRATE traveled up an unknown distance, got stuck in a chute, fell, and broke. The box, and its full contents,in pieces, were all discarded.ðŸ˜ðŸ˜ðŸ˜
I will be repaying my client, in full, even though she didn't ask. Its just the morally right thing to do, but I am honestly unsure how to proceed with this from a buisness standpoint. This "buisness venture" was always more of just a fun hobby/side gig. Now, its no longer fun. It has broken my clients heart, and my own alongside.
I have, even if not fully within my control, ruined a beautiful, sentimental, memorial of a woman's beloved pet of 20+ years. With that, I am absolutely embarrassed and devastated. I wish I could right this by offering more than just a refund, but I can not.
The only thing that I am 100000% sure of, is that I will NEVER ship oddities through UPS ever again, no matter how strong the carrier container may be. From this point on, any skeletal articulations MUST BE of local standing. IE, I will drive it TO YOU MY DAMN SELF.! I will never put your pets in harms way again by allowing a 3rd party to ship them. Can't trust anyone anymore. :( Skeletal articulations from this point forward, will have a 300 mile distance limit. I'll drive up to 300 miles to deliver them. (For a shipping fee). Anything further than that, either will require you to meet up, or I cant okay the sale. I apologize for inconvenience, but I refuse to allow anything of this sort to be a potential ever again. I am so sorry Uri. You deserved so much better.