The Paw Spa Pet Grooming

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United States
Davenport, IA
The Paw Spa Pet Grooming

Providing professional pet grooming for dogs and cats in the QCA by appointment only! Grooms are by appointment only. Walk in nail trims welcome.
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Appointment times are based on size and breed and subject to change based on coat condition. Pets must be up to date on Rabies, Parvo and Distemper. All pets must be leashed.

10/31/2024

We hope everyone has a safe Halloween & stays warm tonight! It was so fun to see some of you pet parents in costume when dropping off your dogs! 🧡🎃👻🍁

Pictured below is sweet boy Gizmo! 🩷

10/29/2024

Sage after her spa day 🥰🥰

10/26/2024

Kai and Ginger hope you all have a great weekend 🥰

10/24/2024

‼️ Good afternoon! There’s a couple things we feel need to be addressed after some issues here that have come up in the last several months. This is going to be a lengthier post, so bare with us! As many of you know, we’ve made a change to our booking system & our policies as well. Our long time clients may recall in 2022 we had a big issue with clients arriving late (sometimes hours late) for their appointments and no showing frequently (primarily new clients). The solution to that problem then, was having new clients place a deposit that was nonrefundable after 48 hrs before their appointment. That deposit was waived once we moved to a new salon. Our first year here we gave grace to clients old & new because we’re tucked away in the back of the building & it was a new location to find. Also since moving to our nicer location we’ve gained a huge amount of new clients thanks to our regular clients spreading the word of how happy they’ve been with our services! We’re also in a high traffic area where our signage is more noticeable to the public eye. As awesome as this has been, there’s always a downside to growing clientele which has been even more no shows, more last minute cancellations, late appointment arrivals and sadly some incredibly cruel & rude humans.

I’m going to start off addressing our newer policy with late clients, no shows and last minute cancellations. As a small business we cannot afford the number of last minute cancellations & no shows we’ve been experiencing. To put it into perspective, one week we lost about $550 in services due to no shows & last minute cancellations. IN ONE WEEK. I couldn’t even bring myself to tally up one month’s loss due to this. This can be detrimental to a small business and the last thing we want to do is not be able to cover our bills to run the shop or our bills at home. When you no show & cancel last minute on us, that is money directly out of our pockets as well. For a while at the end of the summer it was getting hard to cover our rent & utilities here at the shop and that alone was scary to say the least.

So now when you go to book online it’s required you keep a card on file. When you call to schedule, you will be sent a link to do the same as well. We CANNOT SEE YOUR CARD INFO. Moego is very secure & you will not incur any charges to keep your card on file. It states before asking for your info in our policies. The first being if you cancel within 48 hours of your appt, you will be charged 50% of the services that were to be rendered for said appointment. So if your dog’s groom costs $55 you will be charged $27.50 for cancelling within the 48 hour range. If you no show your appointment you will be charged for the full service!! So if your dog’s service costs $55, you WILL be charged the full $55 service!! Even though we are a busy shop, it’s hard to fill an appointment slot within that timeframe & revenue is then lost. (Just to add quickly our late policy still remains the same!) We had an issue with a new client yesterday evening who had an appt today at 9 am. She text to cancel her appt and she was reminded of our policy that she agreed to when she scheduled online. She denied knowing of the policy & said she would see if she could make arrangements for her husband to bring the dogs in still. After not hearing from her for quite some time on if they were bringing their dogs or not, she began to complain about possibly being charged. We asked if she was able to make her appointment or not, to which she began demanding names, who the owner was, calling us rude and money hungry, etc. After talking to another local groomer & long time friend about this client (whose name rang a bell) I was reminded she has a long history of constant no shows & cancellations. Long story short, she is officially on our banned client list for her behavior. This segways into our next policy…

We are human! Not just “dog groomers” or AI in today’s world. We have feelings and we take pride in our business and our love of pets & animals in general. We always make sure to keep clients informed of bringing in vaccinations, of shop policies, or if we see something fishy on your pet like a new lump, scab or ear infection, we try to work with clients on pets with anxiety, skin issues, etc. In short… we love what we do & it shows. So when new clients come in & expect us to be their punching bags & bend over backwards for them, it really brings us down. If your dog is matted, we can’t wave a magic wand and give you that cute tiktok dog’s haircut you saw the other day. If you don’t bring us vaccinations or bring expired ones, we cannot groom your dog per state law. If there is always something wrong with your dog’s haircut & you complain every time you come in & are condescending to your groomer, you’re going to be asked to find a new groomer elsewhere. In this day & age the customer isn’t always right. We’re not here for you to scream at, to throw tantrums in the lobby, to make fun of or push around and the most extreme we’ve experienced TWICE now is a client texting the owner’s personal cell non stop between 10 PM and 2 AM harassing her. Yes this has all happened & all of the above will get you banned from our salon & your number blocked. It’s not fair to us to be treated like doormats. If you wouldn’t like someone treating you that way, then don’t treat other people that way! As much as I didn’t want to address this, it’s gotten out of hand & is adding a whole new stress on us which is effecting us in our personal lives. No one wants to be made to feel small and we know it’s unrealistic to not have this happen occasionally, but we have to draw the line somewhere.

As always, we want to thank our old & new clients who have been nothing short of awesome & understanding from the beginning with us! It’s clients like you who make it all worth it and being able to groom your amazing furry friends is the cherry on top! 🩷

10/23/2024

Some cuties we had in today! MacKenzie, Milo, Valkyrie, Lulu and Shelbi 🩷

10/18/2024

Miss Lucy this week after her first big girl groom! 🩷

10/10/2024

Kobe after his first spa day with us 😊

10/09/2024

It’s that time of year again! We’re starting to get bookings for the holidays already! Make sure you book your appointment sooner rather than later. As our regular clients know, we book up fast for the holiday season. 🦃🎄🎅🏾

Pictured below is Duck the husky & Moose the golden. 🩷

09/12/2024

Miss Maddie today 🩷

09/07/2024

Buckwheat hopes you guys are enjoying the fall weather today! 🥰🍁

09/05/2024

Kris P. the blue heeler & Asher Newland the mini doodle. They were such a joy today & we love their unique names! 💕

08/30/2024

Kuma the Pomeranian’s first haircut 🥰

08/29/2024

Cutie pie Ziggy today! 🥰

08/20/2024

Harvick hopes you all are feeling as good as he is on this Tuesday! 🥰

08/19/2024

There’s no such thing as the Monday Blues when you have such cute clients! This is Cooper after his trim
up today. 🩷

08/15/2024

Good afternoon! We will be closed tomorrow & Saturday (Aug 16th & 17th). We hope everyone has a great upcoming weekend! 🐾

Pictured below is our adorable regular visitor Oakley. 🩷

08/10/2024

Archie after his spa day 🥰

08/10/2024

Bentley is ready for the weekend 😜

08/08/2024

Just a heads up we’re almost booked till September currently! (As well as some full days in September!) Typically we’re slower come the start of the new school year, but with the uptick in new clientele, that doesn’t seem to be the case this year. We’re not complaining though. 😊

Pictured below is one of our long time regular clients, Gizmo. 🩷

08/06/2024

Meet our new receptionist, Louie! 😜

08/03/2024

Buckwheat 🥰🥰🥰

08/02/2024

Charlie 💓

07/26/2024

Bella is feeling refreshed after her spa day 🥰

07/23/2024

Good evening! We’ve had a short notice cancellation for Thursday at 8:00 AM that’s now open, as well as a few for the following week! If you’re looking to get your pup or kitty in soon, now’s the time to click our scheduling link & get in! Please note, if you’re a new client, we require a copy of up to date rabies & distemper vaccinations per state law in order to groom your pet!

We’d also like to thank everyone for their patience this busy summer when it comes to scheduling and getting your pets out in a timely manner. We’ve had a massive boom of new clientele which is awesome. And even better is a majority have been referrals from regular clients and word of mouth! We can’t thank you enough and really appreciate the love we continue to receive. 💕🐾

Pictured below is a face you might remember from previous posts.. Dee, the most ill behaved client we have (aka the shop owner’s cat)! 🤦🏽‍♀️😂

07/18/2024

Luna the frenchie puppy 🥰
Getting groomed is hard work!

Address

3904 Lillie Avenue Suite 6
Davenport, IA
52806

Website

https://booking.moego.pet/go/?name=ADIAMONDINTHERUFFGROOMING

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Videos

Annie the Golden

When Annie wants a treat you give her one… or two 🥰😜 (Ignore my annoying doggie voice) 🤣

Hey guys! I’m sorry I’ve been MIA the last few weeks. I honestly meant to post this video a lot sooner, but my pain meds have me pretty tired and forgetful. A couple weeks after I made this video, I learned that I won’t be able to groom again. Before my accident, I was already at risk with a pre-existing back injury and my fall was the last straw. I’m beyond heart broken, but I’m trying to keep my head up. As I mentioned in the video, I’d like everyone to please respect my privacy. As far as my business goes, I’m turning everything over to Keyla. It’s going to be a huge transition for us both, so please have patience with her as well. Give all your furbabies a squeeze from me and give them my love. Thank you for letting me be their groomer these last few years. ❤️