TLC Pet Spa

08/24/2023

Hello everyone!

Just to keep everyone informed, we are currently booked out until the end of September/beginning of October, especially for Saturday appointments and large breed haircuts. So please be sure to schedule in advance for your appointments so we can ensure you a timely appointment.

Also, consider booking your holiday appointments soon as November and December appointments will go very quickly.

We can be reached by phone at 313-563-7387, by text at 313-694-5591, or through messenger. We also have a cancellation list that you can be added to to have a chance to get in sooner.

Thank you and have a wonderful day!
~TLC Staff

06/30/2023

Hello everyone!

Our Fourth of July holiday hours are as follows:

Saturday, July 1st - OPEN
Sunday, July 2nd - CLOSED
Monday, July 3rd - CLOSED
Tuesday, July 4th- 🎆 CLOSED 🎆
Wednesday, July 5th - CLOSED
Thursday, July 6th - OPEN
Friday, July 7th - OPEN
Saturday, July 8th - OPEN

If you’d like to schedule an appointment, we can be reached by phone at 313-563-7387, by text at 313-694-5591, or by Facebook messenger.
We hope everyone has a wonderful holiday weekend/week!! Stay safe! 🇺🇸
-TLC Staff

05/27/2023

Happy holiday weekend!

We are open today, Saturday May 27th, for normal business hours (8:30am - 5pm).

We will then be closed until Wednesday, May 31st for our long weekend.

Stay safe and have a wonderful holiday.
Thank you!
-TLC Staff

04/11/2023

Good morning everyone!

We are closed today in observance of Easter. We will be reopening tomorrow Wednesday, April 12th for normal business hours!

Thank you!
~TLC Staff

03/01/2023

Happy Hump Day!

We just wanted to update everyone that everything here is up and running as usual. We can now accept credit cards again and all of our phones are back up and running.

We can be reached by phone at 313-563-7387, by text at 313-694-5591, or by Facebook messenger.

Get in touch with us to set up an appointment today!
~TLC Staff

02/24/2023

Just to keep everyone updated!

We have spoke to WOW Services and they’re having a statewide outage. So we won’t have landlines or a credit card machine until they get everything sorted.

HOWEVER, we did get out landline number transferred to our cell phone. What this means is that you can call us at either number (313-563-7387 or 313-694-5591) and we will get your call on our cell phone. When we call out though it will come up as our cell phone number (our 5591 #) so keep an eye out for that or save it in your phone.

As long as we continue to have power, heat, and hot water, we willl continue to be open. And until further notice, we are CASH ONLY.

Thank you and stay safe.

02/24/2023

Happy Friday everyone!

We have power again! So we will be open today.

Our phone lines and credit card machine are still down however, so we will be CASH ONLY again.

We can be reached at 313-694-5591.

Thank you!

02/23/2023

Just to update everyone, we have now lost power.

If it is not back on by tomorrow, we will be in extra early to reschedule everyone’s appointments.

Again, the shop cell that we can be reached on is 313-694-5591.

-TLC Staff

02/23/2023

Good morning everyone.

We DO have power, heat, and hot water here today.

We DO NOT have phones and CANNOT accept credit cards.

We can be reached on our cell line at 313-694-5591 via call or text. This will be the number we will do outgoing calls from today.

Thank you and stay safe!
~TLC Staff

01/27/2023

01/03/2023

Good morning!

We are back open from the holidays. We will be back on our normal schedule: Tuesday thru Saturday from 8:30am to 5pm. We are subject to close early if we are done with our scheduled dogs.

Thank you!
-TLC Staff

12/28/2022

Just as a reminder…

We are closed until January 3rd. We will be returning messages and phone calls when we are back in office.

Thank you!
~TLC Staff

12/23/2022

We are OPEN today!!!

We will be working as long as we have dogs in the building, but that does mean we may close early today.

Also, we are sticking to our late policies today. The weather was no surprise today so we advise everyone to please, please, leave early for your appointment so you get here on time.

Thank you and we look forward to seeing everyone on our last work day of the year!!
~TLC Staff

12/22/2022

As long as we have power, water, and heat, we will be OPEN tomorrow!!!

12/17/2022

Good morning!

As we are in the last week until Christmas, there are a few things we would like you to keep in mind…

🐾Holiday fees will be doubled. Late drop off (15 minutes or more past appointment time) will be $20 per dog; cancellation fees (cancelling an hour or less before appointment time) will be $20 per dog. This will be in affect until Friday, December 23rd.

🐾 We are NOT accepting walk-in nail trims for the rest of the year due to how busy we will be for the holidays. We are also NOT taking nail trims on Saturdays for this time as well. Please call to schedule a walk-in service appointment for a day of the week.

🐾 Please be mindful of how long you leave your pets AFTER you receive your pick-up phone call. We legally can not take your pets outside to potty due to our proximity to Telegraph. We also need the cage room as we will be extremely busy. We would appreciate if you pick up within an hour of receiving their finished phone call.

We appreciate you all and look forward to seeing everyone for the holidays!! Have a merry and bright season! Thank you!
~TLC Staff

12/13/2022

We are in the final countdown for holiday appointments!!!

We are only open 10 more days THIS YEAR!!!

We will be open this week Tuesday thru Saturday 8:30am - 5pm.
We will be open next week Monday thru Friday 8:30am - 5pm.
After this we will be closed until January 3rd.

We only have a few grooming openings left for THIS YEAR.

We can be reached by phone at 313-563-7387, by text at 313-694-5591, or by message on Facebook.

Thank you so much and wishing everyone a warm and safe holiday season!
~TLC Staff

12/01/2022

Happy December 1st!

We are in the countdown until Christmas. We are only open 15 days this month!!

We will be open our usual Tuesday - Saturday 8:30am to 5pm schedule for the next two weeks. The week of Christmas, we will be open Monday - Friday 8:30am to 5pm.

For the first time in 15 years, we will be CLOSED the entire last week of December.

Appointments are filling up fast, so be sure to call us sooner rather than later to secure your holiday appointment!! We can be reached by phone at 313-563-7387, by text at 313-694-5591, or by messenger.

Thank you!
~TLC Staff

11/21/2022

Good Monday morning!

I know it’s strange to hear from us on a Monday, but we are in fact OPEN today for normal business hours (8:30am-5pm).

Here are the rest of our Thanksgiving hours:
Tuesday: OPEN 8:30am-5pm
Wednesday: OPEN 8:30am-5pm
Thursday: CLOSED
Friday: CLOSED
Saturday: OPEN 8:30am-5pm

Have a happy and safe Thanksgiving week to everyone celebrating and traveling! We are incredibly grateful for each and every one of you and your furry friends.
~TLC Staff

11/19/2022

Hello all!

Lately, we have been hearing an influx of concern about our late, cancellation, and no show policies that we have in place. So we are here to explain!

Most of the pet grooming industry is a commission based industry. What this means is that groomers get a percentage of the overall cost of the grooming of a pet— not an hourly wage.

We are also an appointment based industry, same as your doctors, dentists, and hair stylists, meaning we have set appointment times that are expected to be adhered to.

That being said, we require late fees for people showing up 15 minutes or more late for their appointment because this greatly impacts the flow of our work. There is a set process to dog grooming that the average customer is unaware of. We start with a “rough in” process where we strip hair off for the appropriate haircut and remove any matting. Then we continue on to our bathing and drying process. This is then followed by the finishing haircut, where we go over everything making sure the haircut looks beautiful. When someone is late, especially more than 15 minutes, it will then cause this process to be skewed and other dogs beauty time to be impinged upon. We charge a late fee as an inconvenience fee to the groomer that they now have to change their flow of work to accommodate someone coming late. And we understand that things happen and people run behind, which is why we do offer the 14 minute window. But you have to understand how this then affects the entire rest of the day for the groomer. Every appointment following the late appointment is affected.

As for no call/no show and cancellation fees, these are more self explanatory. If you don’t come to your appointment or you cancel within an hour of your scheduled appointment time, the groomer then is out of part of their income. We do our absolute best to fill missed appointments, but unfortunately, this is not always a possibility thus shorting the groomer. Therefore, the no call/no show and cancellation fees are in place to help discourage this from happening but also, again, to cover the inconvenience that this creates for the groomer.

We hope this helps you understand why these policies are important for us.

Thank you and have a wonderful and bright holiday season!
~TLC Staff

11/15/2022

Hi everyone!

Our credit card machines are currently down so we are only accepting cash. We’re hoping this will be resolved by tomorrow at the latest but we will keep you updated.

Thank you!
-TLC Staff

09/22/2022

Happy Thursday, y’all!

We just wanted to inform everyone we have now added a new line of communication! We can now be texted at 313-694-5591. And as always we can be reached by phone at 313-563-7387 or messaged through Facebook.

Have a wonderful day!
-TLC Staff

09/16/2022

Good morning everyone!

Now before you grab your pitchforks for what we are about to say, hear us out!

We are currently booked for small dog haircut appointments until the second week of October.
We are currently booked for large dog haircut appointments until the end of October.
For Saturday specific appointments, we are booked until November already.
And we are almost booked for cat grooming appointments for the rest of the year.

That being said…
We strongly recommend you start booking your holiday appointments!! (Especially if you need Saturday appointments).
By Halloween, we will be booked through to December.
And by Thanksgiving, we will be booked through to the new year.

Don’t forget that you can also be added to our cancellation list if we don’t have the day available that you would like. We just ask for your last name, the pets name, a phone number you can best be reached at, and the desired day(s).

Once our third groomer comes back from her leave, we will get a few extra openings.

So give us a call today at 313-563-7387 to set up those appointments or message us through Facebook!
We look forward to hearing from you!
-TLC Staff

09/08/2022

Our phones are back on 🙌🏻

If you’d like to schedule an appointment, give us a call at 313-563-7387 or message is through Facebook.

Thank you!
~TLC Staff

09/08/2022

Good morning!

We are experiencing phone issues but we are working to get them resolved. We all know how it is dealing with phone companies 🤪

We appreciate your patience!
Thank you!
~TLC Staff

09/03/2022

💥Attention💥

If southbound Telegraph is the way you take to get to TLC, be sure to leave extra extra early for your appointment. It is down to one lane for the foreseeable future with very heavy traffic.

We do have a late fee if you are 15 minutes or more late to your appointment. We would like everyone to avoid having to pay the extra fee!

Thank you!
-TLC Staff

09/02/2022

Hello all!

Our holiday weekend schedule looks like:

Friday (9/2): OPEN 8:30am-5:00pm
Saturday (9/3): OPEN 8:30am-5:00pm
Sunday (9/4): CLOSED
Monday (9/5): CLOSED
Tuesday (9/6): CLOSED!
Wednesday (9/7) thru Saturday (9/10): OPEN for normal business 8:30am-5:00pm

If you’d like to get your pet scheduled with us for grooming, be sure to give us a call at 313-563-7387 or message us through Facebook! If you call after hours (or on a day we are closed), be sure to leave us a message so we can return your call during business hours.

Thank you so much and have a wonderful and safe holiday weekend!
-TLC Staff

08/23/2022

Hello! Here at TLC we are looking to add a new member to our team. We are seeking a full time receptionist with a begin date of September 20th! Stop in and fill out an application or give us a call today (313-563-7387). We can't wait to hear from you!

Responsibilities:
-Answering phone calls
-Returning messages
-Scheduling appointments
-Checking in and out customers
-Maintain lobby cleanliness (daily vacuuming and sanitizing)
-Helping other staff members with small tasks
-Handling customer information cards (pulling files, refiling/alphabetizing, organizing for upcoming appointments)

Skills:
-People skills/customer service skills (Being able to handle speaking to customers and arranging appointments; small talk on check in/out; relay information regarding grooms; respectfully handling difficult situations)
-Time management
-Multitasking
-Team work
-Honesty
-Cleanliness

**Must have a reliable form of transportation**

07/30/2022

Two announcements!

1) Most everyone knows Telegraph is under major construction and to expect delays in travel time. HOWEVER, they now have Dartmouth closed! You can still reach our business from Telegraph by traveling between the buildings or you can enter our lot from Dartmouth by coming from behind in the neighborhood.

2) Our phones do work!!! Please make sure you are calling the right number. Our number is 313-563-7387. The other number associated with our business was a google tracking number and it is NO LONGER VALID. So please be sure to save our actual number.

Thank you and have a great weekend!!
-TLC Staff

07/01/2022

Good morning everyone!

Our Fourth of July hours are as follows:

Friday, July 1st -OPEN- 8:30am-5pm
Saturday, July 2nd -OPEN- 8:30am-5pm
Sunday, July 3rd -CLOSED-
Monday, July 4th -CLOSED-
Tuesday, July 5th -CLOSED-
Wednesday, July 6th -OPEN- 8:30am-5pm

We hope everyone has a safe and happy holiday!
-TLC Staff

05/27/2022

Happy Memorial Day weekend everyone!

We will be OPEN Saturday, May 28th for normal business hours (8:30am-5pm).

We will then be CLOSED Sunday thru Tuesday.

We will reopen for normal business hours (8:30am-5pm) Wednesday, June 1st.

Have a safe holiday!
-TLC Staff

02/02/2022

Hello everyone!

We just want to let everyone know, we will be closed tomorrow, Feb 3rd. We will reopen Friday, Feb 4th for normal business hours 8:30am-5pm.

We would like everyone to stay safe and warm in this unpredictable weather!

Thank you so much,
~TLC Staff

11/22/2021

Our holiday hours for this week are as follows:

Tuesday (11/23) 8:30am-5pm
Wednesday (11/24) 8:30am-5pm (or until all appointments are completed)
Thursday (11/25) CLOSED
🦃 Happy Thanksgiving! 🍁
Friday (11/26) CLOSED
Saturday (11/27) 8:30am-5pm

11/13/2021

Hello everyone!

Here are some things to keep in mind for the holidays, which are quickly approaching!

🐾Holiday fees will be doubled. Late drop off (15 minutes or more past appointment time) will be $20 per dog; cancellation fees (cancelling an hour or less before appointment time) will be $20 per dog. This will be enforced until the end of the year.

🐾 We are NOT accepting walk-in nail trims for the rest of the year due to how busy we will be for the holidays. We are also NOT taking nail trims on Saturdays for this time as well. Please call to schedule a walk-in service appointment for a day of the week.

🐾 We only have a few hair cut appointments left for the holidays (and for the rest of the year). Please call as soon as possible if you are looking for a holiday appointment.

🐾 Remember you can be added to our cancellation list. We will give you a call if someone no shows or cancels in the order you are added to the cancellation list. Please be sure to tell us what days will work best for you!

🐾 Please be mindful of how long you leave your pets AFTER you receive your pick-up phone call. We legally can not take your pets outside to potty due to our proximity to Telegraph. We also need the cage room as we will be extremely busy. We would appreciate if you pick up within an hour of receiving their finished phone call.

We appreciate you all and look forward to seeing everyone for the holidays!!
~TLC Staff

10/31/2021

Happy howl-o-ween, everyone! Please be safe tonight! 🐾

09/02/2021

Our holiday hours for this weekend will be:

Friday 3rd- 8:30am to 5 pm
Saturday 4th - 8:30am to 5pm
Sunday 5th- closed
Monday 6th- closed
Tuesday 7th- closed
Wednesday 8th- 8:30am to 5pm

We hope everyone has a safe holiday weekend!
~TLC Staff

08/19/2021

**Update**

Thank you so much to everyone that shared and got word out about Tucker. He has been reunited with his owner safe and sound. She is overjoyed to have him back home.

TLC Community!

We could really use your help!

One of our beloved customers is missing. Tucker is an older yorkie who belongs to an older woman who misses him terribly. He is an incredibly sweet dog who would never leave his owner. He is trained to go to the front porch in the event he gets out of the yard. Tucker’s owner let him out to use the bathroom and he hasn’t been seen since.

If there are any sightings or posts seen online, please let us know or report it to the numbers on the flyer.

Thank you so much!!
-TLC Staff

08/12/2021

Yes, you can prebook your appointments!!

Give us a call today at 313-563-7387 or message us on Facebook!

We can even book your holiday appointments now!

08/03/2021

Hello everyone! Quick update!

As of July 7th our lobby is now fully open.

Masks are not required. We just ask you respect other customers.

We highly recommend making appointments for walk in appointments, however walk-ins will be accommodated with wait.

We are accepting cash or card only; we no longer accept checks.

We are still booked 5-6 weeks out. We continue to recommend you prebook your appointments as soon as possible!

Thank you!
~TLC Staff

07/04/2021

Happy Fourth of July! 💥

We will be closed from Sunday, July 4th until Tuesday, July 6th. We will reopen for normal business hours (8:30am-5pm) Wednesday, July 7th.

We hope everyone has a safe holiday!
~TLC Staff

05/29/2021

Good morning everyone!

We will be open today, Saturday, May 29th, for normal business hours (8:30-5pm).

We will then be closed Sunday, Monday, and Tuesday (May 30th thru June 1st) in honor of Memorial Day.

We will reopen Wednesday, June 2nd for normal business hours (8:30am-5pm).

We hope everyone has a wonderful holiday weekend!
~TLC Staff