10/22/2024
As a reminder, clients (pet parents!) are allowed inside with their pets during their appointment. We just ask you wait in the parking lot if you arrive in a car, in order to limit traffic through the hospital and keep pets calmer. We have had our exam rooms open for several years now 🥰
**Urgent care appointments may need to be on a drop-off basis to accommodate both pre-scheduled appointments and emergencies.
We have heard this question a lot!
The doctors have decided that our lobby will remain closed.
This means no more Waiting Room. But it also means no more lines, faster answers to phone calls and messages, less stress for your pets, and better flow through the hospital. It could even mean less stress for you!
How our system works for appointments:
1. Arrive in our parking lot at least 5 minutes before your scheduled appointment. If you arrive more than 7 minutes late, you may be asked to reschedule your appointment but we will do our best to accommodate.
2. Our coordinator will come to your car window and ask your pet's name and last name. If you are scheduled to remain curbside, they will collect your phone number.
3. While you wait, feel free to take a walk (unless instructed otherwise), have a snack, read a book, or just relax in your car's A/C.
4. When the doctor and room are ready, your assistant will be out to the car to bring you inside. Your assistant will leash your dog with a back-up slip lead or carry your carrier for safety.
5. At the end of the appointment, you will be checked out in the room.
6. Your assistant will then help you back to your car.
7. We will reach out to either through a phone call or messaging to schedule any follow-up appointments or procedures after your appointment.
How our system works for prescriptions and other pick-ups:
1. Arrive in our parking lot and park in a space.
2. Our coordinator will be out to check you in.
3. The coordinator will then go back inside and find what you are picking up while you wait comfortably in your vehicle.
4. They will return with the item and a card reader.
5. You will be checked out curbside.
6. Your receipt will arrive in your email.