02/07/2024
🐾We thought maybe we could attract your attention to this long post with a cute puppy!🐶 We unfortunately have to do a little refresh and be a little more strict on our policies as of lately. We have had several last minute cancellations and late arrivals that it has gotten a little frustrating for us. Please understand that while we do love our jobs, this is also our business and how we provide for ourselves and our families. Appointments with us should be treated the same as any other service provider. If you need to cancel an appointment, you will need to provide 24 hours notice or you will be charged a cancellation fee as this can be unfair to us as a business and also other clients who may have been able to fill the spot with another pup in need. Remember we work with our hands and have our attention on our dogs in the salon at all times so it takes extra time out of our day to try to find someone to fill your spot if you have cancelled without adequate notice. We do provide you with reminder texts and/or emails sent out at least 24 prior to your appointment. It is your responsibility to make sure we have your correct cell phone number and the correct number for the person you want to be the primary receiver of our text reminders and ready for pick up texts. We ask that you please respect our time as we respect yours. We also set appointments to make sure our days run as efficiently and smoothly as we can while working with unpredictable dogs. So arriving late can be very frustrating to us and also unfair to our other clients and their dogs who arrive on time. Even 5 minutes late can set our day very behind as we plan our days accordingly by setting appointment times especially when a lot of clients have multiple pets that take up multiple time slots or large breeds that take up multiple time slots. This also ensures that we provide the best care for each dog while not having to worry about rushing because we had late arrivals. Late arrivals will be charged a late fee with no exceptions. We have a 3 strike rule and consistent late arrivals/ last minute cancellations or no shows will result in refusal of service.
We do understand that things come up and emergencies happen! We totally get it! We are human too! It is also winter and weather related cancellations will happen. If you know you are running late, please contact us so we can plan for it. It takes extra time out of our already busy days to try to get ahold of you if you are already late. We also do our best to always be there for everyone and never cancel on our end. This is not meant to be personal but our policies and service fees are put in place to ensure respect, fairness and accommodate as many pups as we can as we would love to take more new dogs! We love all our clients and want to continue to provide the best service for everyone! Thank you all for understanding💕🥰🐾🐾
