02/02/2024
🥳❤️
TODAY'S THE DAY!!!!
We are as excited as you are! We open at 7 PM tonight for our first overnight shift! It's going to be overwhelming, wonderful, and a little scary! We want to give everyone a couple of reminders to make sure every pet has the smoothest journey with us:
1) We are a lot smaller than VSES was, and smaller than most of the other emergency facilities in the surrounding areas. We will not have the capacity to see every pet. Like a human ER, we will need to prioritize the most critical cases. You may get redirected to another emergency facility. That brings us to:
2) Please call ahead if possible. We can help you assess your pet's situation and determine if we have the capacity to provide the care they might need. We can also collect your information and begin to check your pet in, making it easier for you when you arrive.
3) We will be open for emergencies NIGHTS and WEEKENDS only. The wonderful Animal Hospital of Rochester is providing us with a space to work, but they are maintaining their general practice in the space during the day. Animal Hospital of Rochester is a separate organization, and is not taking emergency patients during their hours.
4) Our staff truly cares about the pets we treat and the Rochester Community. Emergency care is stressful for everyone involved. Please treat our staff with kindness and respect, especially as we get through the hiccups to get the hospital up and running. We promise to treat you and your pets with compassion and the best care we can provide 🐾
Our phone number is:
585-775-0020
All of our contact information will be updated in our profile here and our website by the time we open this evening! Thank you for all of the community support that has allowed us to open today. We can't wait to start giving back to everyone that's helped us on this journey!!!
(We were going to share a picture of the hospital, but our sign isn’t up quite yet, so instead please enjoy this picture of Dr. Ingersoll’s puppy, Anvil)