03/08/2024
Dear Valued Clients,
On behalf of the entire team at Midwest Equine, we extend our heartfelt gratitude for your unwavering patience and understanding during the transitions our clinic has undergone over the past year. Your support has been invaluable, and we are truly grateful for your continued trust in our services.
We have some important updates to share with you regarding our pricing and policies, and we appreciate your attention to these changes as we strive to provide the best possible care for your horses.
Firstly, we want to inform you that our partner service for Coggins and Health Certificates has recently adjusted their pricing structure. In response, starting March 15th, 2024, Midwest Equine will be updating our charges to $55 for Coggins and $35 for Health Certificates. We appreciate your understanding as we adapt to these external changes while maintaining the quality of service you expect from us.
Secondly, we hold the Veterinary-Client-Patient-Relationships (VCPR) in high regard, and it's central to our approach to care. With this in mind, we are implementing a new policy regarding emergency visits. Our commitment to providing timely and effective emergency care to our established clients remains steadfast. To optimize our visits with your horse and to foster better relationships, emergency calls for patients who have not had a wellness exam with a Midwest Equine Veterinarian within the last 12 months will incur a "non-client emergency fee" of $50, in addition to the associated trip and emergency fees.
Furthermore, we want to clarify that Midwest Equine's current service area will remain unchanged for the foreseeable future. We continue to welcome you and your horses to our clinic in Farmer City, where we are dedicated to providing compassionate and comprehensive care.
These adjustments will take effect on March 15th, 2024. Should you have any inquiries or require further clarification, please don't hesitate to reach out to us via phone or email. Your satisfaction and the well-being of your horses are our top priorities, and we are here to assist you in any way we can.
Thank you once again for your ongoing support and understanding. We look forward to continuing our partnership in caring for your beloved equids.
Warmest regards,
Midwest Equine Veterinarians and Staff