04/09/2025
We encourage you to please share (see bottom of post). Like all small businesses, our future depends on our success. Our success depends on you 💕 We've compiled a list of answers to frequently asked questions;
🐾 We aquired this location 2.5 years ago after 5 years of being a home grooming business. We aren't affiliated with any previous owners. We've worked really hard to revitalize and renew the space.
🐾 Our boarding rates are 24 hour rates. No hidden charges (add-ons are available by request). Our grooming rates are based on the time needed and a regular schedule means you pay less.
🐾 We've never had an accident, fight, injury or communicable illness (or flea transmission). These things are fairly common in facilities and although we're very diligent, we consider ourselves lucky. Our luck is partially due to running a smaller facility. Each pet gets their own water (minus siblings), so that helps to limit the risk of kennel cough. We also keep play groups small, keep close track of "friends" and "foes"...and respect guest boundries. In all of my years in this industry, we've only had 2 pets who needed emergent vet care due to natural causes, but we are trained to see the signs and acted promptly. We've had 1 minor grooming injury. We know that we're fortunate and this is a high risk industry, but we'd like to think our extra care has a lot to do with it ;)
🐾 We don't use any forms of discipline. We have great success by keeping dog's engaged, respecting their boundries and forming trusting relationships with them. We focus primarily on positive reinforcement to correct unwanted behaviors. The only correction we use is a bark button. When a dog is barking continously, it can be disruptive for the rest of our guests. The button is handheld and emits a high pitched beep that distracts the dog from barking and helps keep the energy calm in our kennel area. We don't use it outside.
🐾 Our facility is climate controlled and has a filtration system. We also provide things like blankets, treats, calming chews (with permission), probiotics, food boosters, safe toys/chews, 24 camera surveillance and music that is streamed throughout the kennel. All of these are included in your rate.
🐾 Our hours are the same all week long which is why daycare is available on weekends. 2 staff members live on-site and the last potty break is done between 10pm and 11pm.
🐾 Core vaccinations, rabies and bordetella are all required for boarding and daycare. We make limited exceptions for elderly or medically exempt pets. We are able to accommodate them without putting anyone at risk. Bordetella is not required for grooming guests. Vaccinations are not required for Self Wash guests as they are not in contact with other animals.
🐾 We use a thorough sanitation system called Wysi-Wash and ALL enclosures are cleaned regularly whether they were used or not. Germs and dirt travel, so we clean the entire facility not just occupied spaces. In the spring/summer months, our facility is treated to deter fleas and ticks with natural pet safe products. Towels are laundered/bleached after every bath.
🐾 We have very large enclosures and our facility has been separated into 2 different kennel areas. There are 26 total spaces for boarding. 4x7 feet, 5x7 feet, 5x5 feet and our super large 8x7 feet. Each indoor enclosure has a private outdoor enclosure that's comparable to the indoor one, but 3 feet longer. Each of the private outdoor enclosures leads to 3 large play yards. Our largest play yard has tire tunnels, towers, tether ball, tug station, play equipment and a sand box (for diggers lol). We're excited to get those revitalized and ready for use this spring/summer!
🐾 We're a facility, but we like to run it much like a home business. We're able to do more if we limit our number of guests and we do not intend to expand. Which means we rely heavily on your business and your referrals and in return, we're able to cater to your pet's individual needs better and keep our rates affordable.
If you have additional questions, please ask below! We're very transparent about how YOUR animals are cared for on our watch 💕 After you've shared this post, say "done" in the comment section to win a Freee Groom or 3 day boarding pass (1 pet, any enclosure, no exclusions). Announcement made Sunday.
Athena thanks you 🌸
Our compassionate and knowledgeable staff provides safe and affordable boarding, daycare & grooming.
